Is it true about Resmed and software?

[Autopapdude]

Is it true that Resmed will no longer sell software to consumers, but only clinical people (read that DME-RT folks)? I don't use a Resmed Autopap, but this seems a huge step backwards, and reason enough to boycott Resmed (IMHO). Those of you who do use their Cpaps and Autopaps, I'd be very interested to hear your responses, and comments as to the wisdom of taking away a self-monitoring tool that is crucial for good health for OSA. Curious here, as DeVilbiss seems to have gone the other way in being user-friendly, and open to patients participating in their own therapy.

[6PtStar]

Yep, Resmed has joined the ranks of trying to keep us patients (they don't consider us customers) in the dark. Some have been able to find the software but not in the USA. It is aparently allowed in some other countrys. Apparently Respirionics also may have deceided that making a stripped down patient version available may have been a mistake. Having trouble getting and answer as to whether a patient version for the new Respirionics machines will be forthcomming.

I can't understand this idea. Some are trying to blame it on the FDA but have not seen anyone quote the regulation that bans the software.

Jerry

[Autopapdude]

Yep, Resmed has joined the ranks of trying to keep us patients (they don't consider us customers) in the dark. Some have been able to find the software but not in this the USA. It is allowed in some other countrys. Apparently Respirionics also may have deceided that making a stripped down patient version available may have been a mistake. Having trouble getting and answer as to whether a patient version for the new Respirionics machines will be forthcomming.

If so it is mind-blowing. First, they make adjustments to the pillows in the most popular nasal pillow (Swift LT) so as to make it less durable, and now this? Amazing stupidity in marketing! Most OSA patients are well-versed in their own treatment, and want to actively follow it. I am glad I have the Intellipap, as they seem to be supporting participatory therapy by patients, in concert with sleep professionals. That would be the way to go, ostensibly. I will consider that when I get a new mask--that is, avoiding any Resmed product.

[LinkC]

Who buys more of their machines, end-users who monitor their own therapy...or retailers (DMEs)??? And what business approach would their "best customers" prefer?

Have you forgotten the Golden Rule?

I sense a surging market in slightly used software CDs.

[Autopapdude]

Who buys more of their machines, end-users who monitor their own therapy...or retailers (DMEs)??? And what business approach would their "best customers" prefer?

Have you forgotten the Golden Rule?

I sense a surging market in slightly used software CDs.

No kidding--gonna be a contraband market in "slightly worn, not abused" software. As regards the "golden rule," I think they've adopted the "bend over and assume the position" rule. Once again, glad I have the Intellipap, and like it.

[hobbs]

They will not sell it, but it is available if you look hard enough.

[LinkC]

Most OSA patients are well-versed in their own treatment, and want to actively follow it.

What makes you think that? I'd guess the VAST majority put their masks on every night, trusting their doctor/DME to take care of them.

[Autopapdude]

What makes you think that? I'd guess the VAST majority put their masks on every night, trusting their doctor/DME to take care of them.

Not anybody I know, or that my friends know. Ignorance isn't bliss for freaking sure!

[billbolton]

Some are trying to blame it on the FDA....

Since Resmed will sell ResScan to anyone without issue pretty much anywhere else in the world, the conclusion is inescapable.

Cheers,

Bill

[LinkC]

Among my friends, family, co-workers and my dentist I know of 14 who are CPAPers. I am the only one of them who checks data* and/or adjusts therapy.
*My brother-in-law had me read his card once when they were visiting. (He has a RemStar Plus and was 100% compliant...)

Not anybody I know, or that my friends know.

Do you really expect us to believe that you know EVERY one of your friends' acquaintances? And, further, you know which are CPAPers? And that 100% of them are actively involved??

How is that possible...unless you have zero friends!

[vkmaynard]

Buy it on Ebay for $19, that was my accepted best offer last week. Works great. Just hasseling with the ACR38U reader.

Download delivery.

Victor

[Autopapdude]

Among my friends, family, co-workers and my dentist I know of 14 who are CPAPers. I am the only one of them who checks data* and/or adjusts therapy.
*My brother-in-law had me read his card once when they were visiting. (He has a RemStar Plus and was 100% compliant...)

Autocpapdude wrote:
Not anybody I know, or that my friends know.

Do you really expect us to believe that you know EVERY one of your friends' acquaintances? And, further, you know which are CPAPers? And that 100% of them are actively involved??

How is that possible...unless you have zero friends!

Get over yourself, missing Link. I do not care what you believe or don't believe. This thread doesn't exist for you--it exists for the fact that Resmed is making a decision that hurts ALL active cpapers who monitor their therapy. Not everybody has "Cadillac" health coverage as you have admitted having. Moreover, it is one's right to participate in one's therapy proactively, and do so in an informed manner. Since you and your DME are all huggy, it doesn't mean that everybody on this site has that same luxury, So, stop harping on your own situation, which is "country club," compared to what some on this board go through getting satisfactory treatment.

[GaryG]

Autopapdude, I hear what you're saying. And I think it stinks. But OTOH, I've got my machine now for a little over 3 months, and couldn't have it replaced by insurance for years. As long as it is working, I'll stick with it. But yeah, I think it stinks that ResMed makes it a challenge to get the software. And if I were in the market for a new machine, I might look elsewhere.

I noticed you're using an IntelliPAP AutoAdjust Travel CPAP Machine. I guess you must like it.

[Autopapdude]

Gary, I LOVE my Intellipap. It works perfectly, and has a sensible algorithm to raise pressure as necessary. With the smart codes online, I really only use the software once a month, as most of the information is available online. It is also the quietest machine I have seen or used (friends with the M series or the Autoset II find it even quieter in real life usage than their machines). I'd never go back to a Respironics or Resmed machine (stuck with those years ago, as there were fewer choices). I understand that one needs to use what insurance provides--fortunately, I was reimbursed 80% of the purchase price by my insurance, after purchasing from Cpap.com. Their invoice was immediately accepted in a self-pay claim reimbursement, as they know exactly what an insurance company requires.

[turbosnore]

Some are trying to blame it on the FDA....

Since Resmed will sell ResScan to anyone without issue pretty much anywhere else in the world, the conclusion is inescapable.

Cheers,

Bill

Not in Europe. Trust me! Not even the memorycards.

This smells like some real corruption ... Sleep doctors that write prescriptions (or their union).