Encore does not detect my smartcard reader lil help please

Sounds like you may be having trouble with your usb port. Does other items work when plugged in to usb? You may have to go device manager and be sure the usb ports are active, down at bottom of device manager. Also, with windows xp, you have to have the service pak loaded to load the uddated usb drivers. Just another thought. You can always reload updated drivers for usb from device manager. Maybe even have to be sure they are turned on in bios. The DT3500 you purchased is usb? Usb is all that has to be selected when it asks. Like Lori said, it is dormant until you plug a smartcard into it...then the light on it should come on.

You can kick me if this is too elementary, but did you try to load the card into the reader, double click on your name as the patient to take you to the next screen and then choose "Download Data" from the left side? At that point you choose "Smart Card Reader."

You mean like actually see if it might be working? No, of course not

OK...just tried that, and it got the official word from EncorePro: SmartCard Reader Not Detected

(And I've never tried plugging anything else into either of the USB ports.)

Thanks for the suggestion, Lori.

Grace

Gracie,
I'm glad you weren't angry that I suggested trying to see if it worked. Just sorry it didn't.

Here is what Tridens told me to do when I got my software and card reader and it worked for me. See if it helps you to follow his advice:

On the Encore Pro CD, there is a subdirectory called "Smart Card Readers". There is a file in named setup.exe that will install the Infineer/Mako drivers. You'll want to choose the DT3500 (USB) option when it asks you.
Reboot if it asks you to (can't remember), plug in your reader, and go.
Start Encore Pro, go to Preferences, make sure you've chosen "USB" as Smart Card Reader Type.

It's important that you don't plug in the reader until after Encore Pro and the drivers are installed.

Let me know if this helped.

Does other items work when plugged in to usb? You may have to go device manager and be sure the usb ports are active, down at bottom of device manager.

Never plugged anything else into either USB port.

Also, with windows xp, you have to have the service pak loaded to load the uddated usb drivers

.

Using Windows ME. Don't see anything labeled device manager. But this computer was upgraded to Windows ME, so thinking you might be onto something there, maybe something about this OS not yet recognizing the USB ports?

You're getting over my head here (but maybe something will click in subconscious mind eventually).

Just another thought. You can always reload updated drivers for usb from device manager. Maybe even have to be sure they are turned on in bios. The DT3500 you purchased is usb?

Box says it USB.

Usb is all that has to be selected when it asks. Like Lori said, it is dormant until you plug a smartcard into it...then the light on it should come on.

Well the light does come on when I put the SmartCard in the cardreader.

Thanks for trying to help.

Grace

On the Encore Pro CD, there is a subdirectory called "Smart Card Readers". There is a file in named setup.exe that will install the Infineer/Mako drivers. You'll want to choose the DT3500 (USB) option when it asks you.
Reboot if it asks you to (can't remember), plug in your reader, and go.
Start Encore Pro, go to Preferences, make sure you've chosen "USB" as Smart Card Reader Type.

It's important that you don't plug in the reader until after Encore Pro and the drivers are installed.

Did all that, just as you describe, before posting problem. (In fact, learned about that from a thread you posted those instructions.)

Thanks for trying!

Grace

Gracie,
I will keep thinking and if I can come up with anything, I will write you back.

You DID choose USB in the preferences, right?

Guys I've been reading alot of these post about the when to install EncorePro and a card readers.....

What I'm not understanding is why haven't anyone install the card readers first just as if your installing another dive in the computer and then install Encore Pro so that the the software is installed the card reader is alread there and EncorePro will see the device during installallation....????

It's just the first time I'm seeing a hardware device has an effect on a software installation or visa versa...

You DID choose USB in the preferences, right?

You mean while running that setup program found under while doing the step you describe above? If so, yes.

Was there another place I was supposed to choose USB too?

(Never assume there is anything so elementary or obvious that I couldn't possibly have missed it!)

Grace

The Mako card reader is strickly for the Encore. Therefore, the Encore has to be loaded first for it to find the Encore file and attach itself to it. Software is what makes a device work and the Encore is what makes the Card Reader work, along with it drivers. Hope that helped. For device manager, right click on my computer and then left click on properties, select hardware and then device manager. That should show all hardware on the computer. If you right click on each item and select properties, it will tell if it is working properly or you can also update the drivers from there. A yellow exclamination point means there is a problem. Hope this may help.

You may have to go device manager and be sure the usb ports are active, down at bottom of device manager.

OK, taking another look at this: Down at the bottom of the Device Manager list, I find:
Universal Serial Bus Controllers
& and within that category:
ALi PCI to USB Open Host Controller
&
USB Root Hub

Does that mean they are active? Or how can I check that if not?

You can always reload updated drivers for usb from device manager. Maybe even have to be sure they are turned on in bios.

Where do I find bios? (Again, this computer has Windows ME.)
As for reloading updated drivers, I'm tempted to push that button but kind of scared too.

Grace

If you right click on each item and select properties, it will tell if it is working properly or you can also update the drivers from there. A yellow exclamination point means there is a problem. Hope this may help.

No yellow exclamation points and everything says it is working.

Thanks, though. It's been educational.

Grace

I'm just guessing that it is a usb 1 port. The newer ones are usb 2 and faster. Howerver, the card should run on either one. If there are no yellow exclamination marks on anything in the device manager, they should be ok. You can always choose any item and right click and select properties and see if it says it is ok..but it should be. You access the bios when you boot the computer, usually by pressing delete on the first screen, but if you're not familiar with that, it's best to leave it alone as you could really get your computer messed up with a few inappropriate changes. If all is ok, be sure the card is inserted properly, the light will turn green. You may have to wiggle it some, in and out. If this happens, it should be working. Be sure you have a patient setup in Respironics Encore and try again to open the smart card through Encore. Keep thinking LORI!!

Was there another place I was supposed to choose USB too

YES! Open up the Encore Pro software. On the top you will see a heading called "Preferences." Click on that and then at the bottom left of that box, make sure USB is checked off. There is also a communication test at the bottom right to click on.

Let me know if this helped.

When I unplug and replug usb devices, it pops up and says found hardware. Usually it will make a doodle do noise too. If they drivers were loaded properly for the card reader, it will do that. You still may have problems with the usb port. Do you have any in front? Try the reader in all the different ports. Is the usb port on the motherboard or an add on? If on the mb, it will be with the mouse/keyboard/printer, in that area. If an add on, it will be down lower and take up a pci slot. Just asking to be sure it it connected. If the light is coming on with the card reader, it should be working. Keep trying, soulds like something real minor....don't give up.

YES! Open up the Encore Pro software. On the top you will see a heading called "Preferences." Click on that and then at the bottom left of that box, make sure USB is checked off. There is also a communication test at the bottom right to click on.

Nope. USB was already selected in EP preferences. And the test button produced a cheery "Database connection succeeded!"

So the main suspicions at this point:

1. I never did install a USB driver that I know of. Didn't go to sleepyman's site for the download. Didn't have the 2nd disk with the Encore Pro driver (bought just the single disk). Didn't install the driver that came with the infineer. All I did was run the setup found under Smart Card Readers -- so I'm not sure that was right/enough.

2. Maybe the computer OS isn't REALLY able to get info from the USB ports -- some piece missing or not updated when Windows ME was installed.

3. Maybe the USB ports are defective.

But if either of the latter two were correct, why did some message (the one I didn't hop up from the floor fast enough to read) come up when I plugged in the cardreader?

Have been thinking of taking this computer into the shop, so maybe some answers there.

Thanks so much for all the brainstorming, Lori and sthnreb!

Grace