ResScan Software Unavailable

According to cpap.com, ResMed has changed their policy and will no longer allow their software to be sold to end users (at least in the U.S.).
I just purchased an S8 AutoSet II (with the card reader and software) but am now concerned about the future.

What is the likelihood that the current version will run under Windows 7?

If I had known that this was about to happen, I probably would have purchased a different machine.

I don't quite understand what ResMed is thinking.

jdm2857 wrote:According to cpap.com, ResMed has changed their policy and will no longer allow their software to be sold to end users (at least in the U.S.).
I just purchased an S8 AutoSet II (with the card reader and software) but am now concerned about the future.

What is the likelihood that the current version will run under Windows 7?

If I had known that this was about to happen, I probably would have purchased a different machine.

I don't quite understand what ResMed is thinking.

Odd. I wonder if it is that ResMed wants their software to be better trusted by the insurance people as proof of compliance, or something? I don't know. Or could it be that the FDA, or some other government agency here in the US, is making it hard? Oh well, whatever the reason, there should be ways around it for the determined consumer who wants the software. Maybe ResMed's decision will be a boon to the underground software "market."

You can download the Windows 7 release candidate from Microsoft for free and give it a try for yourself. (I have the Resmed software on order but have not installed Win7.) This is just a guess, but since ResScan v3.7 works under Vista, it's likely (though not guarranteed) it will work under Win7.

Also, Win7 Professional and higher will support Windows XP mode (WinXP SP3) on machines supporting virtualization technology. This allows the user to install applications in a virtual machine but access the applications directly from the Win7 desktop. There's a beta of the Windows XP mode software available right now, too. Check it out here: http://www.microsoft.com/downloads/deta ... 3f032f5159. There are tools on both the Intel and AMD web sites that will allow you to check if your processor supports virtualization technology, but because this function also has to be supported by the motherboard (and turned on in the BIOS), it's probably easier to check by entering your computer's BIOS setup and looking for the option.

Hope this helps!

I'm lucky to be keeping my 5-year-old Dell laptop alive on life support. (Cheap used parts via eBay.) It's not going to Vista (yikes!) or Win7.

It's good to know that there are options to keep ResScan 3.7 running into the future. I'll keep them in mind when I look for a new machine.

Look very closely when you buy a new machine. I got a Dell laptop a little over a year ago and made sure that the processor supported virtualization technology. Unfortunately Dell has not updated the BIOS in the last several months and supposedly has no plans to implement this feature (that I paid for!), because according to Dell, most users aren't sophisticated enough to warrant the effort. This is why I build my own desktop machines! Although my desktop is powerful enough to run Windows 7, it's a generation older than hardware virtualization. Because I have other health monitoring software that won't even run on Vista, I'll most likely leave this machine running Windows XP.

jdm2857 wrote:What is the likelihood that the current version will run under Windows 7?

Windows 7 is basically just Vista dressed in spiffy new clothes.

Rescan 3.7 runs fine for me under Vista x86 and x64, and has also run fine for me on the pre-release versions of Windows 7 I have had access to..... so the likelihood that it will be fine with the final release version (RTM) of Windows 7 is very good.

Cheers,

Bill

I like Vista, but, Vista=Pig and Windows 7=Lipstick on said pig.

jdm2857 wrote:According to cpap.com, ResMed has changed their policy and will no longer allow their software to be sold to end users (at least in the U.S.).
I just purchased an S8 AutoSet II (with the card reader and software) but am now concerned about the future.

What is the likelihood that the current version will run under Windows 7?

If I had known that this was about to happen, I probably would have purchased a different machine.

I don't quite understand what ResMed is thinking.

Wow! Now that would be a deal breaker for me. Access to data, as I learned from this forum, is critical to monitoring and taking charge of one's CPAP therapy. For my first year of CPAP without data, I had no positive effects; after I found cpaptalk.com and got software and a card reader, I discovered that my average AHI had been 12 during that first year! After learning and applying what I learned on this forum, my average AHI is around 0.4. Would not have happened had I had no access to the software. Amazing to me that ResMed has decided to no longer permit software sales to patients!

Wait a minute, folks. Resmed's software has NEVER been intended for patients. It has always been a "professional" version. As was Respironics' until Respironics opted to offer EncoreViewer as a patient version. Neither company ever offered patient support for their professional version software and my understanding is that even EncoreViewer is sold w/the understanding there will be no patient support for it. Now - outside of North America the situation may have been different, but that's how its been in North America. It is understandable that they don't want to provide support for the software to patients. They aren't software companies per se. Their main purpose is their products for professionals.

RipVW wrote: I just checked cpap.com, though, and ResScan is still listed for sale.[/b][/color]

This what is posted to cpap.com on ResScan 3.7

ResScan Version 3.7 Software

This product no longer available and this information is for reference only.

I'm about to pull the trigger on a Resmed system.
Does anyone know where I can get this software??
No software, no machine.

C'mon, Slinky. Has your beloved Resmed ever created and sold the equivalent of Encore Viewer?
Respironics users can buy software the will show them their results.
Puritan Bennett (Sandman, Covidien)users can buy software the will show them their results.
DeVilbiss users can buy software the will show them their results.

But ResMed users can't? Nobody's talking about support, we're talking about availability.

Won't be the first time ResMed is trying these stupid tactics.

I wonder if this new ResMed muscle flex (or rather, stomp-on-patients-and-spit-in-their-face)is related to this:

viewtopic/p377596/viewtopic.php?p=377144#p377144

johnnygoodman wrote:Howdy gasp,

Today has been a hard day at the office for me. Not everyone in our industry is as excited by what the internet is doing for Sleep Apnea therapy as you and I are. They can't stop the inevitable, but they can and do slow it down. It turns what should be the joyous job of helping people into a slog of red tape and negative interactions.

Congratulations on your CPAP birthday, and selfishly, thank you so much for the pick me up. You've reminded me what is important.

Johnny

O.

carbonman wrote:This what is posted to cpap.com on ResScan 3.7

ResScan Version 3.7 Software

This product no longer available and this information is for reference only.

I'm about to pull the trigger on a Resmed system.
Does anyone know where I can get this software??
No software, no machine.

I posted a source in a similar thread: viewtopic.php?f=1&t=42107&p=377121#p377121

I just ordered ResScan 3.7 from cpap.com. They called and told me ResMed is no longer providing it for sale to patients.

Having been a programmer I respect software rights but if I can't buy it I will be open to other alternatives.
Does anyone have any ideas? I was delivered the cable to connect to my laptop but have no software.

PM me if you don't want to publicly express you alternatives.

Mark

A supportive sleep-medicine office may be willing to let you borrow a copy of the software to install on your own computer, as an extension of their own professional service. (It may be expedient to ask the support staff first, to avoid putting the physician in a compromising position. If they decline, by all means ask your doctor directly.) Their response, in addition to hopefully providing you with the software, may give you good feedback as to just how "supportive" your physician is willing to be.