Encore software still available says Respironics

andyomega · Post by **andyomega** » Mon Jul 09, 2007 12:37 pm

I wrote them a letter telling them paitents want to use the Encore software but its not available anymore and asked them why.
This is the response I got:

"Thank you for your comments regarding the purchase of our Encore Pro Software. You may be able to obtain a copy from some online companies that sell our products. Please try cpapsupply.com or cpapusa.com, they may be able to assist you.
If you have any further questions or concerns, please feel free to contact Customer Service at 800-345-6443 8am-8pm Monday-Friday EST.

Thank you,
Respironics, Inc.
(800)345-6443"

gasp · Post by **gasp** » Mon Jul 09, 2007 1:22 pm

I believe it's important that anyone interested contact them so that they experience the numbers of people who want to be able to read reports for themselves.

socknitster · Post by **socknitster** » Mon Jul 09, 2007 1:33 pm

I agree. Lets pummel them with email!

Jen

roncron · Post by **roncron** » Mon Jul 09, 2007 1:59 pm

You may be able to obtain a copy from some online companies that sell our products. Please try cpapsupply.com or cpapusa.com, they may be able to assist you.

CPAPsupply.com does not exist. CPAPUSA.com's website lists Encore Pro but says "Product no longer carried."

andyomega · Post by **andyomega** » Mon Jul 09, 2007 2:10 pm

roncron wrote:
You may be able to obtain a copy from some online companies that sell our products. Please try cpapsupply.com or cpapusa.com, they may be able to assist you.
CPAPsupply.com does not exist. CPAPUSA.com's website lists Encore Pro but says "Product no longer carried."

Sergey45 · Post by **Sergey45** » Mon Jul 09, 2007 2:14 pm

I’m confused. I am currently shopping for new software comparable machine, so it will be no longer the case? It will be no machine + software combination available for general use?

Nelson · Post by **Nelson** » Mon Jul 09, 2007 2:18 pm

Based on the glimmer of hope from the original message I called customer service.

It did not surprise me when they gave the standard answer..."we do not sell the software to end users".
--Nelson

Guest · Post by **Guest** » Mon Jul 09, 2007 2:18 pm

The software is for Provider or Physician use only.

oceanpearl · Post by **oceanpearl** » Mon Jul 09, 2007 2:19 pm

Encore® Pro Software

The improved functionality of the Encore® Pro SmartCard® and the power of Encore Pro software gave us the opportunity to tailor some of Encore Pro's reporting capabilities to specific operating capabilities of different devices. For instance you can program the SmartCard to change the therapy mode of a BiPAP® Pro from bi-level to Bi-FlexTM without ever taking the device in for servicing.

Caution: U.S. federal law restricts these devices to sale by or on the order of a physician.

TXKajun · Post by **TXKajun** » Mon Jul 09, 2007 2:20 pm

Kind of seems like selling a nice, warm coat.....without zipper or sleeves!

I sure am glad I got the PB stuff!

Kajun

Linda3032 · Post by **Linda3032** » Mon Jul 09, 2007 2:20 pm

Well, if I had a current CD of the software, I would share. I only have the older version. If they won't sell it, then other methods have to be utilized. Don't tell me about legalities -- health issues are more important.

Ody · Post by **Ody** » Mon Jul 09, 2007 3:03 pm

andyomega wrote: "Thank you for your comments regarding the purchase of our Encore Pro Software. You may be able to obtain a copy from some online companies that sell our products. Please try cpapsupply.com or cpapusa.com, they may be able to assist you.
If you have any further questions or concerns, please feel free to contact Customer Service at 800-345-6443 8am-8pm Monday-Friday EST.

Thank you,
Respironics, Inc.
(800)345-6443"

_________________

I am about to join the ranks of 'hoseheads' and will be buying equipment soon. From all the good info on this forum I think I will opt for Respironics but may decide of something else because of this Encore Pro availability issue. I was offered Encore Pro 1.8i yesterday......BUT! Who can afford $500?

CPAPopedia Keywords Contained In This Post (Click For Definition): respironics, Encore Pro

Sergey45 · Post by **Sergey45** » Mon Jul 09, 2007 4:53 pm

Ody wrote:
andyomega wrote: "Thank you for your comments regarding the purchase of our Encore Pro Software. You may be able to obtain a copy from some online companies that sell our products. Please try cpapsupply.com or cpapusa.com, they may be able to assist you.
If you have any further questions or concerns, please feel free to contact Customer Service at 800-345-6443 8am-8pm Monday-Friday EST.

Thank you,
Respironics, Inc.
(800)345-6443"

_________________

I am about to join the ranks of 'hoseheads' and will be buying equipment soon. From all the good info on this forum I think I will opt for Respironics but may decide of something else because of this Encore Pro availability issue. I was offered Encore Pro 1.8i yesterday......BUT! Who can afford $500?

CPAPopedia Keywords Contained In This Post (Click For Definition): respironics, Encore Pro

Panhandler · Post by **Panhandler** » Mon Jul 09, 2007 5:01 pm

There is a http://www.cpap-supply.com based in Spokane, WA.

Hambone · Post by **Hambone** » Mon Jul 09, 2007 5:47 pm

Well I sent them an email as the software isn't listed for sale on their website, so I guess we'll see what they have to say.

Encore software still available says Respironics

Encore software still available says Respironics

Call Respironics.

Re: Encore software still available says Respironics

Maybe you need a prescription to get it.

Re: Encore software still available says Respironics

Re: Encore software still available says Respironics

we'll see....

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