Resmed & Authorized Internet Retailers

[hotdax]

I have changed the title of the post and placed a "Note title change" on the first post. I will post updates as they occur.

1. http:// mysleepmask.com is not an authorized provider and has used other website names (more to follow).
2. my ResMed S8 with H3i is not working probably. The H3i does not heat up on the warming setting and does not heat up very high on the regular humidifier setting.
3. I am in contact with ResMed re my problem
4. ResMed Preferred Internet Provider program

I've just talked to Tina at ResMed customer service. She knew who I was and told me that the provider mysleepmask.com does not "appear on her list" of ResMed Preferred Internet Providers (which confirms they do have RPIP). I asked her how was I to know that mysleepmask.com was not a Resmed Internet Provider and she said I should have called. Together we went through ResMed's 5 internet pages devoted to the Preferred Internet Provider program and nowhere did it say 'call us for list'. I bet they change that today!

Even after I registered with "myresmed.com" (which is for resmed owners) I did not find anything at all about internet providers only this one statement:

call ResMed for a list of dealers in your area that offer ResMed products.

.

How do they expect regular people to find a preferred provider when online companies are fraudulently using their logos. And how will authorized providers react when they are losing business to fraud. No one wins!!

Tina suggested that I call mysleepmask.com to get a refund, but as I pointed out to her if they are not an authorized provider and had or have websites under other names I doubt they will give me a refund. Tina then offered to call mysleepmask.com and get me a refund.

I expect ResMed to do the right thing - correct their authorized provider problem and exchange my defective machine for a new one from ResMed.

[mdbarthe]

That's itneresting. So..........what did she have to say about the information that their Humidaire H4i was pulled from distribution and had problems?

[hotdax]

A product manager is supposed to call me today to discuss it.

[Paul56]

How do they expect regular people to find a preferred provider when online companies are fraudulently using their logos. And how will authorized providers react when they are losing business to fraud. No one wins!!

You don't expect ResMed to police the whole Internet do you?

Last time I checked the Internet still remained the modern-day equivalent of the Wild West... so users best keep their wits about them and take nothing for granted about sites they browse across.

As for your question above... it is quite simple. When you find an outfit you want to do business with that says they are a "preferred provider" you can confirm that information with ResMed rather than relying only on the vendor saying they are so.

It is sometimes necessary to do a little bit of due diligence.

[ChrisC]

Did you use your credit card for the purchase? In the end, if this stinks of being fraudulent in the least, you can just dispute the charge and return the equipment.

[Guest]

LOL try buying products from your local homecare provider

[mdbarthe]

Perhaps if the DME's prices weren't so grossly inflated above a reasonable profit, more of us would.

[dieselgal]

I agree with Rested Gal. I didn't see anything terribly wrong with the original post and I can sympathize with hotdax. It is a sad note to society that we can't believe a word of what people tell you today without checking and double checking. Today the word of a business or politician for that matter means nothing. If they can get or keep your money with a lie there are many that won't hesitate.
I would be miffed and would keep giving them grief until they sent me the proper humidifier or refund and if you think they won't do that then take the advise of ChrisC. If you paid by credit card you file a dispute and give them some grief.
They used your inexperience and need of the device to trick you into accepting the lesser item.
GIVE EM HECK HOTDAX!

[SharkBait]

LOL try buying products from your local homecare provider

There you go. For just $2500 extra I could have gone local instead of cpap.com. And I would have gotten it that same day, although I doubt seriously they would have sold me an APAP since my prescription said CPAP, even though cpap.com did so it's obviously legal. But still, what's an extra $2500 when some local schlep who couldn't give two beans about me has a boat payment he's needing to make???

[hotdax]

hold the phones

mysleepmask.com is authorized
H4i is on the market
more on resmed preferred internet providers to come

[dsm]

I appreciate RestedGal's comments, but to me there is a mighty big difference between implying vendor equipment failure in a title vs an issue over the vendors reseller relations policy. One matter is potentially very damaging to the vendor (and with no justification) the other a benign issue to do with resellers representing themselves incorrectly.

Some shock tactics can be justified & some can't. I put the original title clearly & squarely into the 2nd category. I do appreciate that hotdax did change the title but will add that it really needed changing.

Cheers

DSM

[sleepyangler]

The only reason resmed has an authorized internet dealer program (or had depending on who you wish to believe) is so that they can separate you from even more of your money. I started out with resmed and they nickle and dimed me on every purchase for an apap. Paid more for the cpap, the software the reader, the 12dc cord and the machine failed to even be able to treat my apnea. I've since moved on to another brand that is capable of providing what I need at far less cost across the board. I highly suggest you return the resmed, get your money back if you can and look elsewhere for a far more cost effective alternative to meet your needs.

[dsm]

The only reason resmed has an authorized internet dealer program (or had depending on who you wish to believe) is so that they can separate you from even more of your money. I started out with resmed and they nickle and dimed me on every purchase for an apap. Paid more for the cpap, the software the reader, the 12dc cord and the machine failed to even be able to treat my apnea. I've since moved on to another brand that is capable of providing what I need at far less cost across the board. I highly suggest you return the resmed, get your money back if you can and look elsewhere for a far more cost effective alternative to meet your needs.

I agree, put your money where you see value & there are some Resmed products I'll never buy because of that very reason (i.e. I'll never going to pay their price for a Reslink SpO2 add-on - the value just isn't there).

I believe though that all the big med equipment suppliers are held to ransom to a significant degree by their major outlets. In order to do supply chain planning they have to deal with brick & mortar DMEs who will commit to particular volumes of product. Then the production planning can be locked in. Running a manufacturing supply chain is no simple business. It can be a bummer to us consumers as to who pulls the manufacturer's strings but they do. The DMEs demand price protection & usually get it. The DMEs resent & resist the Internet model. But they still have a lot of clout even if we don't think they have much substance by way of product expertise. I know lots of folk here find it hard to see any value offered by a DME but indirectly they provide stability to the manufacturer & help keep them viable.

DSM

[40 Winks]

I had known some were complaining about the H3, and I thought hotdax was asking: Is there manufacturing problems with the H3? Are there defects associated with the H3? Is Resmed still selling the H3? And I surely wouldn't categorize the original title as "shock tactics", it was very clear that was not the intent.

DSM, Your comments to hotdax just seem a little too harsh. But we're all entitled to our own opinions tho, aren't we.

hotdax, thanks for digging into this for us. I'm anticipating new equipment soon and Resmed is on the list - I'm not sure I would have looked in here with the new "watered down" title.

[JimW203]

Don't shoot the messenger.

As I recall, the initial subject line had three question marks; one following each of three items of concern to the OP. I saw no shock tactics implicit in those questions. What I saw was an individual using the limited space in the subject area to say she had three questions. In the body of the post I saw not one area of indictment of ResMed. In fact, I saw the outline of a series of statements made by a seller of equipment that triggered the concern and a series of questions that requested additional input and clarification from other users. Nowhere did Hotdax state anything that could be construed as 'you should be alarmed!' Perhaps answering the questions would be the better course of action rather than shouting "sedition!"

JimW203