Corporate responsibility and misplaced perceptions.

dsm wrote:Cathy,

Please don't feel I was picking on you. Snoredog knows it was him - but the mitigating circumstances in regard to Snoredog and his attitude to Resmed, is that most of us know he goes off the rails when talking about them but on almost any other topic he is lucid and a very knowledgeable poster (when not telling people they suck )

But, recently I saw him post a great comment on the Quattro mask & the issues with the Ultra Mirage Full Face mask so perhaps even Snoredog may now realise that Resmed had more life threatening issues they were grappling with over the past 9 months than what cpaptalk people thought of them.

I really don't want to open old wounds but I am forcfully making the point that things aren't always what they seem to be & I am now satisfied that Resmed have shown more integrity and smarts than many of us gave them credit for 4 months ago.

I only phoned them yesterday to enquire as to if they would take 1 of my machines back, then today re the 2nd one (still new & unused). I really did not expect them to be so agreeable as in my case they may well have a good reason to say 'take em back to where you bought them' but they didn't, they merely appologised to me that the replacement machines would be local ANZ models.

This really has to be hurting them and their people but they have been so damned nice about it.

Like I said, I am proud they are an Aussie company.

DSM

and they still SUCK in my book. Your psychobabble doesn't change that fact any.

Your arrogant aussie theory is your homeland corporate conglomerate jacked up prices to us USA patients by 40-60% in order to pay for their corporate dysfunction and that is justified?

Like I said, you have been out in the sun way too long.

but with the quality of your posts today, you have earned the coveted Peter Ferrall award of Excellence:


(clap, clap, clap, clap) I sure wished we had the clapping hands Emoticons

Snoredog wrote:This minor $35 million oversight Doug goes to reinforce my other theory that if you give a aussie a pistol with only one bullet, eventually they will shoot themselves in the foot.

There's no reason to put down an entire country because of the actions of one person on an internet forum.

I have not tried any ResMed CPAP

However I am a big fan of Ultra Mirage, Activa and Swift

I believe that ResMed contributed to us here by designing and manufacturing such great well designed masks.

ResMed shall be given chance to make profit and market their product, despite their draconian market policies (price control and software) - which i do no subscribe to - let the market decide...

However if I am buying my 2nd CPAP, I will not buy ResMed CPAP due to lack of software. This will give ResMed the message!

ResMed Masks are much better in terms of design and ease of use and they are worth my support here...

blarg and Rested Gal, couldn't agree more.

Snoredog,

I do love your charming commentary esp what you think of us other posters - that makes this place so entertaining. Yes I guess we Aussies get too much sun


Den,

I am pleased to know that you as an American don't take any pride in your leading International corporations.


I guess many of us can agree to disagree on how honestly Resmed handled this unfortunate situation.

Some forget how Puritan Bennett had a similar situation re Mexican mfg of the PB42x range & I am aware of a couple of close calls for Respironics.

Those who argue that 'it is all their fault" clearly have never worked for a company where someone made a decision that bit the company and casued either a period of recovery or a period of produt recall. To say that all such instances are 'their own fault" without providing any evidence to back such a statement is crass. I haven't seen one poster state anything credible that would back up the position that they deserved what they got. Just harsh remarks.

D

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CPAPopedia Keywords Contained In This Post (Click For Definition): respironics, resmed, Puritan Bennett

What very interesting dot-connecting in the first post of this thread:

A) Resmed has known about the fire-related S8 safety defect for a long time,

B) Internal company decision-makers decided to cover the cost of the ensuing fire-related recall by raising Internet sales prices across the board (let alone well in advance of this safety recall)

and

A + B = the ultimate in corporate responsibility (what????)

Can't say that I personally agree that A and B absolutely go together. But if A and B did happen to come together in a corporate board room, I personally don't think that makes for either corporate responsibility or a sound basis for nationalistic pride. Wonder how many pages this outlandish thread is going to go.

Oh fer crying out loud, folks!!! We are talking 7 "incidents" w/this power connector out of 300,000 machines that have this particular power connector in it. Get a grip, keep it in perspective.

-SWS wrote:What very interesting dot-connecting in the first post of this thread:

A) Resmed has known about the fire-related S8 safety defect for a long time,

B) Internal company decision-makers decided to cover the cost of the ensuing fire-related recall by raising Internet sales prices across the board (let alone well in advance of this safety recall)

and

A + B = the ultimate in corporate responsibility (what????)

Can't say that I personally agree that A and B absolutely go together. But if A and B did happen to come together in a corporate board room, I personally don't think that makes for either corporate responsibility or a sound basis for nationalistic pride. Wonder how many pages this outlandish thread is going to go.

Thank you for another voice of reason, -SWS. You're added to my list of the people in this thread I agreed with.

Also ditto to what blarg said:
"There's no reason to put down an entire country because of the actions of one person on an internet forum."

-SWS wrote:Wonder how many pages this outlandish thread is going to go.

:):):) ?????

Only the Shadow knows......

Den

rested gal wrote:

-SWS wrote:What very interesting dot-connecting in the first post of this thread:

A) Resmed has known about the fire-related S8 safety defect for a long time,

B) Internal company decision-makers decided to cover the cost of the ensuing fire-related recall by raising Internet sales prices across the board (let alone well in advance of this safety recall)

and

A + B = the ultimate in corporate responsibility (what????)

Can't say that I personally agree that A and B absolutely go together. But if A and B did happen to come together in a corporate board room, I personally don't think that makes for either corporate responsibility or a sound basis for nationalistic pride. Wonder how many pages this outlandish thread is going to go.

Thank you for another voice of reason, -SWS. You're added to my list of the people in this thread I agreed with.

Also ditto to what blarg said:
"There's no reason to put down an entire country because of the actions of one person on an internet forum."

RG & SWS

That is dishonest - you have taken a comment I made that I believe logically that Resmed probably were dealing with this issue since late 2006 & are stating that in a way as if it were fact (it was my educated guess !) then you use this new 'fact' to argue why Resmed are more culpable but without any real evidence to support your statement.

I agree however that trying to discuss this matter was not a smart move on my part & I actually regret having started the thread. It has triggered a 'silly season' - for that I appologise.

#2 - the one obvious matter re a recall, is that it would have to have been negotiated with the FDA over a period of time - 1) as to the problem & its potential & 2) as to the solution being found and being acceptable such that the product doesn't have to be withdrawn from market, 3) That Resmed (to avoid class action lawsuits from shareholders) take some action to buffer the company's finances. Again, logical processes.

DSM

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blarg wrote:

Snoredog wrote:This minor $35 million oversight Doug goes to reinforce my other theory that if you give a aussie a pistol with only one bullet, eventually they will shoot themselves in the foot.

There's no reason to put down an entire country because of the actions of one person on an internet forum.

OUCH !!!

Love yer on location shot mate

DSM

.

Slinky wrote:Get a grip, keep it in perspective.

Unfortunately, that just doesn't seem to be the CPAPtalk way!

Cheers,

Bill

I am a former ResMed S8 Vantage user, though I recently replaced my Vantage with a new Respironics M-series Auto on the morning after ResMed announced it's recall of S8s thanks to my kindly DME. This is NOT because of my disdain for the Vantage. It is a simple fact that I respond better to the Respironics algorithm, and I chose to replace the S8 with an M-series only so that I could have a travel machine that I could use as an APAP, rather than being forced to use my S8 in CPAP mode when I travel (though I must say, quite successfully). I use a REMstar Auto for my constant, everyday use because of my successful response to it's algorithm.

That said, I did and still do admire the S8 VAntage and the S8 range mightily. It is, in my opinion, a FAR better machine in terms of quality, convenience and human factors design than are its Respironics counter-parts. In my opinion, ResMed did a much more conscientious and thoughtful job in bringing it's product to market than did Resprionics, whose machiens remain primitive in terms of human factors design in my opinion. That thought, plus ResMed's candor in their posting of the scientific literrature on their web-site along with links to allow the reader to view those articles in the journals directly (unlike Respironics), convinces me of ResMed's professionalism and commitment to good patient care.

Now, the vitriol against ResMed evident here is disturbing and off-putting. It has caused me to take my leave of this valuable forum. In truth though, I have found Doug's stridency in assaulting those who assault him to be off-putting as well.

Here's my real beef though: Having spent a year here, I am now more convinced than ever that this forum is an effective device in Respironics' marketing arm, in the form of posts proclaiming the superiority of Respironics gear from posters who appear to be simple xPAP users but who may, in fact, be either Resprironics employees, or at the least, Respironics beneficiaries. Some posters using widely recognized usernames here may even be "franchises" of several differnet individuals using these same single and widely-recognized usernames.

But in the end, I cling to the sensible advice of CAVEAT EMPTOR (let the buyer beware) and take my leave whenever anyone dispalys stridency in either direction.

DON'T BELIEVE ALL THAT YOU READ HERE!

Chuck

P.S. I don 't work for or have anything to do with ResMed, Respironics or any other SDB concern. I'm simply a state governmnet slug.

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