Where to buy?

I need a new machine after 8 years, my DME provider only does rent to own which I would rather not do. After a while on the phone with my insurance, turns out I can buy anywhere and get reimbursed 80% of the approved price for where the machine is sold.

So I started reading reviews on online cpap suppliers, and the main one that came up had great reviews except regarding warranty service. Resmed wont deal directly with an end user, and one reviewer got a dead end when requesting warranty service from this online retailer. I emailed the online retailer to ask about how warranty is handled (do they cross ship, etc) and the first reply was to ask my machine serial number. I explained that I am (was) a prospect and just wanted to know how the6y handle this. No reply.

So whats the deal, and who online has the best warranty support?

How about the forum sponsor, Cpap.com? They''re very good with info (you can call them).

If the original poster is a US veteran, The CPAP Shop has a 20% veterans discount.

You might want to consider dropping your present DME and going with a new one. Then your insurance will cover whatever you need.

MildApniac wrote: ↑

Sat Jun 05, 2021 3:30 pm

So I started reading reviews on online cpap suppliers, and the main one that came up had great reviews except regarding warranty service.

Do you have a backup machine? If not, it can be a big advantage to have a DME in town who can provide a loaner if your machine fails. Even once my machine is out of warranty, my local DME is committed to providing a loaner until my machine can be repaired or replaced.

I emailed an online retailer to ask about how they would handle warranty and havent heard back. I was wondering how thats done.

How does your recommended cpap.com handle it if your machine breaks during the 2 year warranty (resmed)??

MildApniac wrote: ↑

Sun Jun 06, 2021 12:55 pm

How does your recommended cpap.com handle it if your machine breaks during the 2 year warranty (resmed)??

--------------------->

CPAP.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for trouble shooting and then, if required, an RMA# will be issued to you via email. CPAP.com will deal with the manufacturer on your behalf to have the item fixed or replaced with the exact or like item under the warranty policy. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation.

https://www.cpap.com/returns

Ok, so I buy my next machine from your place, and 18 months from now I go to turn it on and it doesnt.

Is that considered a warranty item?

MildApniac wrote: ↑

Sun Jun 06, 2021 1:06 pm

Ok, so I buy my next machine from your place, and 18 months from now I go to turn it on and it doesnt.

Is that considered a warranty item?

https://bfy.tw/R3lp

Call Cpap.com and ask them - this is a forum, not a business.

Julie wrote: ↑

Sun Jun 06, 2021 1:15 pm

Call Cpap.com and ask them - this is a forum, not a business.

how rude and wrong. cpap.com is the sponsor and they have answered my question and I had a followup. what kind of person are you "julie"?

ChicagoGranny wrote: ↑

Sun Jun 06, 2021 1:14 pm

MildApniac wrote: ↑

Sun Jun 06, 2021 1:06 pm

Ok, so I buy my next machine from your place, and 18 months from now I go to turn it on and it doesnt.

Is that considered a warranty item?

https://bfy.tw/R3lp

MildApniac wrote: ↑

Sun Jun 06, 2021 1:31 pm

Julie wrote: ↑

Sun Jun 06, 2021 1:15 pm

Call Cpap.com and ask them - this is a forum, not a business.

how rude and wrong. cpap.com is the sponsor and they have answered my question and I had a followup. what kind of person are you "julie"?

this is CPAPTALK, NOT cpap.com.

you aren't talking to any cpap.com employees here.

Understood. Although granny did look like she was talking from cpap.com. Since it was mentioned they are the sponsor. Thanks for clarifying.

Really was asking other forum members for their warranty experiences with online DME sellers and the names of some places they have liked buying from. Pretty "forumey" stuff...


So, any warranty experiences?

Thanks for sharing that experience. I read their reviews on yelp and other places and there's too many red flags which are consistent with one another to risk it. Some real horror stories and they span years and up until last month... I could overlook mistakes or defects in equipment but how these customers were handled is outrageous. Sorry I was hoping to find better, maybe 1 or 2 outlier poor reviews would be fine, but I found way too much for my comfort. The search continues or its my local DME again.

https://www.yelp.com/biz/cpap-com-staff ... rating_asc