Hi, ILoveFlowers. I'm genuinely glad you found a supplier you like. I hope they service you well.ILoveFlowers wrote: ↑Mon Feb 09, 2026 7:30 pmAnyway, I found another supplier and I only hope they hold on and stay the same.
I debated as to responding to this, as my intent is not to contribute to "cringe".ILoveFlowers wrote: ↑Mon Feb 09, 2026 7:30 pmSame old story of every business we come to trust and depend on for years selling out to 'new majority investors' and everything going downhill. As far as I'm concerned, as a long time customer of cpap.com I saw nothing that needed to be 'rooted out', I assume you're looking for ways to pull in more profit and put out less expenditure. Was there really a need to redesign the site?
While I know there are long-time customers that liked how things were, the reality is that the market has shifted a lot since we launched 25 years ago. We were shrinking, quite a bit, and at risk of no longer being profitable at all. I loved shopping at Blockbuster, looking at all the movies and picking something out for the weekend. Or shopping at ToysRUs with my kids -- they were so excited in that store. Markets changed and those businesses went belly-up, along with many other examples of great businesses.
Today's 40-year-old, new to CPAP, had an iPhone in college and was on Facebook in high school. Me? I wrote my college applications on a typewriter. What used to work doesn't work forever. So we made necessary changes to be relevant to today's market. And our business is growing a lot again, and our overall customer satisfaction is growing again.
We hadn't touched this site in a while, and like anything that gets no love, it deteriorated. So I'm here now, and we are going to invest in it again. Which will be designed to be inclusive for the community of today. Hopefully you all can stick around and be a part of that, as it might just turn out to be a good group.
