Resmed™ S9 Climateline hose durability

[Uncle_Bob]

I have a Resmed slimline hose - not even 3 weeks old that split right near the rubber collar, sometime on day 2 or 3. When I went to have my mask changed out, I was told I'd have to purchase a new one for $42!!!! I could buy a climateline for $51.

Am I being taken for a ride?? Aren't hoses under 90-day warranty or something? Not to mention the price of course. Who knows whether I pulled the hose to cause the problem, or it just spontaneously separated?

Would appreciate any comments here.

Xenablue

They are under a 30 day warranty. Mine broke within 30 days and cpap.com sent a replacement at no charge.

[SleepingUgly]

They are under a 30 day warranty. Mine broke within 30 days and cpap.com sent a replacement at no charge.

Sounds like good customer service.

[xenablue]

Hmmmm, thanks...... I guess my DME is trying to pull the wool over my eyes - I read in my paperwork the hose has a 30-day warranty. Guess I'll be giving them a call.

xena

[Slartybartfast]

Just reading this and since I just received my ClimateLine hose I was concerned. Seems the new hose is really really flexible. Actually, it's more flexible than it needs to be. That's fine, but not at the expense of durability. So I took the ResMed Slimline Tube Wrap I got with my original Slimline hose and zipped that onto the ClimateLine hose. It fits great and provides some support and insulation to the hose. Then, just for grins, I took the Snuggle hose cover I bought with the ClimateLine and pulled it on over the Slimline Tube Wrap. Now the hose is a little stiffer and has a lot better support.

I think that maybe, in an effort to make the ClimateLine hose flexible, they reduced the wall thickness of the material and durability suffered. That, with thermal cycling, might have caused a problem for some of them.

I've had no problem. If I do, I'll likely try to fix it using heat shrink tubing, the clingy stretchable type of Saran wrap used for wrapping food, maybe plumbing tape, duct tape or whatever is handy before simply going out and buying another hose.

But for now, the Slimline Tube Wrap seems to work really well.

[Slartybartfast]

Just reading this and since I just received my ClimateLine hose I was concerned. [Snip]

I've had no problem. If I do, I'll likely try to fix it using heat shrink tubing, the clingy stretchable type of Saran wrap used for wrapping food, maybe plumbing tape, duct tape or whatever is handy before simply going out and buying another hose.

But for now, the Slimline Tube Wrap seems to work really well.

Came home from work this afternoon to find the following message on my S9 display:

HEATED TUBE FAULT
REPLACE TUBE


I've had the hose, what, a week? 10 days? This just shouldn't happen. A hose with a little resistance wire wound around it isn't rocket surgery! Think I'll stick with the old fashioned Slimline hose.

[Jakester]

I've had the "Replace tube" alarm a couple of times in 2 weeks of using this system. ( Only happened went I was set at 86) I just pull the power plug, plug it back in and go back to sleep. My DME gave me a replacement but for now its a spare.

[Slartybartfast]

Just found this:

viewtopic.php?f=1&t=55609&p=520459&hili ... be#p520459

[Slartybartfast]

It's been nearly 100 degrees here. November. Go figure! I think that might have something to do with the error.

[Guest]

Hello fron sunny Brisbane1

I too have had a recent experience with a Resmed heated hose. I bought the S9 unit in March this year, and a week ago the hose developed a tiny tear at the junction of the grey mask attachment and the hose.

When i spoke to my supplier, and (thanks to you guys) mentioned that it seems to be a recognised weakness in the product, the supplier said they had a number of people return the hoses recently and readily agreed to to swap it back without charge.

Cheers all.

[judetheobscure]

Hello fron sunny Brisbane1

I too have had a recent experience with a Resmed heated hose. I bought the S9 unit in March this year, and a week ago the hose developed a tiny tear at the junction of the grey mask attachment and the hose.

When i spoke to my supplier, and (thanks to you guys) mentioned that it seems to be a recognised weakness in the product, the supplier said they had a number of people return the hoses recently and readily agreed to to swap it back without charge.

Cheers all.

Whoops, that was my comment, forgot to log in.

[PattyC]

Long question short...does the S9 hose look like the S8 hose but it is a little darker, maybe a little thicker around? I am thinking I might have a problem hose and my tech is always so swamped I have to stalk her to get her attention.

[jlk]

My S-8 hose is just a standard hose, the S-9 climateline hose is about 5/8 diameter and very flexible, too flexible, they are too thin and where the mask connects, they are very succeptable to tearing when disconnecting the mask. Well, my second hose lasted about 2 months, typical small tear (1/8'') at mask end. Happened when I disconnected it for a potty break, made me a potty mouth. Online supplier warranted it, but since the 30 day period passed, I had to pay shipping. Fair, I guess, happy not to have to pay for a new poor quality hose that I need, if I use humidification. Been dealing with rainout last two nights, I'm not happy about the wet "puppy nose" feeling. Im going to quit the humidification until I catch up on sleep, and the wife does too. I hope the new one is a new design/thicker. Time for a roll of F4 tape. john

[jlk]

I spoke today with the ResMed rep here in Toronto, telling him about the concerns expressed with hoses leaking and, limited supply of hoses (I've been waiting over a month for a Climate-line).

He is aware of a durability problem with the S9 hoses but thinks it is not a big a problem as it is being made out to be by users. He has assurred me that ResMed is on top of this and that hoses should be available by late next week.

Not a big problem, unless you bought one, and it tore, and isn't available when needed. They are also on top of getting out a 12 volt power supply. At least they are replacing the hoses. john

[jbenenson]

I have noticed the signs of wear in my ClimateLine hose at the junction of the hose and the fitting that goes on the machine. I do the following to eliminate it: I wrap the hose around the base of a lamp before it goes very far toward me. The sharp bend is eliminated and it's a free fix. I don't know why ResMed won't spend a few pennies to add a spring to the hose as is found on many garden hoses.

[Big S]

I have a climateline hose and have used it for several months with no problems yet as far as therapy. I have followed these threads discussing the fragile nature of the design and was not thrilled about the possibility of replacing it on a regular basis. I inspected the hose often for signs of rainout and thought it looked pretty good. I never observed any spots or water droplets and the structure appeared to be in good shape. After a burst problem was reported last month on this site, I took a closer look to see if I could spot a problem with bonding, heating or material defects. Geesh, under magnification, mine showed signs of material fatigue. Fatigue is expected when the material has been flexed more than its design specifications. I really couldn't believe it because decent hose material has been around for awhile. Mine hasn't burst or split or fissured yet but it's just a matter of time. At the connector to the mask, small lines can be seen right where the material folds on the inner radius where the hose bends away from my face to make its way off the bed. It's unmistakable. I think that if I left it alone, it would have failed within a day or two. I patched it with a form of F4 tape called "magic wrap" available in the plumbing section of some home improvement stores. Stiffening the material at the connection joint just means that I will transfer the failure location to another part of the hose. It has to bend somewhere and where it does, it will fatigue. I think this is an easy fix for Resmed engineers but what a dumb failure for an expensive piece of equipment! I know that aftermarket hoses will prevent rainout but my requirement for a workable system is one that can deliver max humidity at a temperature I can stand upon inhalation. I want to accomplish this with minimal fiddling with rheostats, etc. The technology is there but the implementation is lagging.