Autopapdude wrote:Johnny, I am surprised that you, as the owner of Cpap.com would take a political position on health care. I am not surprised at a lot of the conservative nonsense, and scare tactics expressed here by members, as approximately 38% of the population of the USA is conservative (NOTE that 52% is considered centrist to liberal, and in overall polls, 72% of ALL people surveyed wanted some form of national health care). However, as the owner of the company, it is a bit disturbing to me that you take a public position on something that is divisive, and controversial. Many here, like myself, are longtime customers, who come here to discuss sleep apnea. IN addition, you have customers from countries that do have universal health care, and they surely aren't in agreement for the most part (that is borne out on the forums, where Canadians differ significantly from some of their American counterparts). It is inevitable that there would be political discussion from all of us. However, you are in a difficult position, given that you do business with those of us who are pro healthcare, and anti-universal health care. To say I am surprised and disappointed is an understatement. I've always regarded cpap.com as the best DME out there, and kind of expected that the owner/chief spokesman would not take a controversial position that would influence or upset individuals with differing viewpoints. I kinda expect that sensationalism to emanate from Rooster, or Link, or some of the other zealots, but you?
Howdy Autopapdude,
CPAP.com is now large enough that every time I open my mouth I offend someone. Given this, I've resolved to just talk and let things fall where they may.
If I did NOT own CPAP.com, would I then be clear to tell you what I really think? This line of reasoning seems unfair to me. I'd think that because I own a business, especially a healthcare business, my opinion would valid and maybe even valued. I have a front row seat to this rodeo. I've been in the smoky back rooms, I've watched patients be sold down the river, I know how, when and why it happens.
There's this idea that because I own a business, I should shut up so that my bottom line is maximized. Maybe that's the case. Perhaps you will read this, not like it and take it out on my pocketbook. That seems weird to me though. Wouldn't you rather someone who was upfront and honest with you, even if you disagreed? Have you ever read a Respironics press release? Gosh! It talks for 2 pages and says nothing. Is that the kind of dialog that I should be striving to build with CPAP users? If I'm fool and making a mistake, so be it, at least I'm authentic.
I want to take up the concept of a business owner with this post. Here we go...
I'm a capitalist, both philosophically and practically. I run my family's business for profit. I'm proud of this and consider it the proper way for individuals to relate to each other - value for value. CPAP.com is the best out there and it would not be if I ran it any other way.
I also care about CPAP users and am concerned about the practices of our industry. The shareholders of our company spend a lot of money to run product challenges, build wikis and keep CPAPtalk up an example of what can and should be. This is good and right to do, I'm proud of this.
Why do I have to choose between being a capitalist and doing good things? I don't see much of a conflict there, but the implicit message I keep running into is "you must choose one". I don't agree and I don't get it. I think its an unfair assumption. CPAP.com does good things for profit. CPAPtalk.com does good things to set an example of how it should be. Both good.
I also think our healthcare system would be a lot better than it were made up of hundreds of thousands of CPAP.com's. We need a ton of specialists filling small niches doing one thing way better than anyone else. Then we need 10 other companies coming into their niche and trying to do it better. Most importantly, we need the customer to be the one holding the money and only handing it over when quality service or product have been rendered. Without that aspect, the person who serves is not accountable to the person being served. The result is the system of big insurance you see today. If big insurance is the capitalist alternative to government run healthcare, we are screwed. Neither provides effective care care now and neither can. Even if well intentioned, its structurally impossible.
I don't think many understand this. It is too complex to be boiled into a sound byte. You have lived it in your CPAP experience. Consider carefully your local DME and CPAP.com. Consider the systems and approaches they represent. Why are they different? What makes them so? Which direction will the current proposals of our elected officials take us in, to the DME or to CPAP.com?
You say you can't believe I've spoken up. CPAP.com is the change I want for the world. It is my opinion personified. It is my business, my monument, my opinion and my actions. It speaks more loudly than I can yell. I'm proud to be judged by it and I note that you've been pleased to use it due to its performance. Is there not a contradiction there? Is the best solution to that contradiction to go across the street to another capitalist healthcare provider?
Johnny