resmed 3.7 problem

Hermit · Post by **Hermit** » Tue Mar 24, 2009 9:02 am

I had purchased a copy of Resmeds software3.7 and I'm was running it on xp for over 3 months with no problems. now all of the sudden it don't work and I get this message:
Rescan has trapped an Exception
Rescan has caused an Exception
Rescan has caused an Exception and has trapped the Exception properly.
An event has been logged in the Windows Event Viewer(RWException) That has details of the Exception.
Click on OK to quit Rescan
then it closes and you can go no farther. It was working for 3 months. the only other place that had my card was the RT> could they have put it on the card to stop me from using it??
any help solving this problem would be great. Thank You.
Hermit

Uncle_Bob · Post by **Uncle_Bob** » Tue Mar 24, 2009 9:46 am

Hermit wrote:I had purchased a copy of Resmeds software3.7 and I'm was running it on xp for over 3 months with no problems. now all of the sudden it don't work and I get this message:
Rescan has trapped an Exception
Rescan has caused an Exception
Rescan has caused an Exception and has trapped the Exception properly.
An event has been logged in the Windows Event Viewer(RWException) That has details of the Exception.
Click on OK to quit Rescan
then it closes and you can go no farther. It was working for 3 months. the only other place that had my card was the RT> could they have put it on the card to stop me from using it??
any help solving this problem would be great. Thank You.
Hermit

When a computer program reports an exception its usually a fault within the program itself. The RT may have done something to cause it but i doubt it was intentional, i would expect some kind of "locked out" message if that were the case.
Your best bet is to get the info above and the event details to resmed.

Hermit · Post by **Hermit** » Tue Mar 24, 2009 10:28 am

Uncle_Bob wrote:
Hermit wrote:I had purchased a copy of Resmeds software3.7 and I'm was running it on xp for over 3 months with no problems. now all of the sudden it don't work and I get this message:
Rescan has trapped an Exception
Rescan has caused an Exception
Rescan has caused an Exception and has trapped the Exception properly.
An event has been logged in the Windows Event Viewer(RWException) That has details of the Exception.
Click on OK to quit Rescan
then it closes and you can go no farther. It was working for 3 months. the only other place that had my card was the RT> could they have put it on the card to stop me from using it??
any help solving this problem would be great. Thank You.
Hermit
When a computer program reports an exception its usually a fault within the program itself. The RT may have done something to cause it but i doubt it was intentional, i would expect some kind of "locked out" message if that were the case.
Your best bet is to get the info above and the event details to resmed.

I called Resmed in Ca. and because I'm not a clinic the tech dept .said they can't help me. but he did say it is "fixable" and that it wasn't with the software but he made it seem like he knew how it could be fixed.resmeds states they don't want patients to have the software.again he did say they're working on a patient software.

tattooyu · Post by **tattooyu** » Tue Mar 24, 2009 10:46 am

I'm sorry, but this kind of crap really pisses me off. They don't want patients to have access to their own data? The only thing I can think of, and Uncle Bob and I discussed this privately, is that software can update the settings of the machine, and they are just covering their ass most likely... liability.

Are you running XP Service Pack 3?

With that stated, I did have problems with ResScan at first. Not the same problem as you, but you might want to try this:

Shut down the computer.
Unplug the card reader.
Boot into Safe Mode.
Plug in the card reader.
Open ResScan and see if it works. If so, reboot the computer with the card reader plugged in.

I'm wondering if the data on the card itself might be damaged? You might need to erase the card, but I don't know how to do that, and I don't want to give you wrong steps.

Debjax · Post by **Debjax** » Tue Mar 24, 2009 10:54 am

I had a problem with ResScan a week ago, had to uninstall and reinstall it. My problem was different than yours, but a reinstall may work.

However:

An event has been logged in the Windows Event Viewer(RWException) That has details of the Exception

If you look in your Windows Event Viewer, instructions to open it are below, what are the details that are recorded in the even viewer?

To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer.
For information about using Event Viewer, in Event Viewer, on the Action menu, click Help.
For more information, click Related Topics.

Slinky · Post by **Slinky** » Tue Mar 24, 2009 11:17 am

HURRAH!!!! I'm DELIGHTED Resmed is FINALLY developing software for the patients!!! (Tho I'll keep w/the professional versions as long as my source doesn't dry up!).

Uncle_Bob · Post by **Uncle_Bob** » Tue Mar 24, 2009 11:35 am

Slinky wrote:HURRAH!!!! I'm DELIGHTED Resmed is FINALLY developing software for the patients!!! (Tho I'll keep w/the professional versions as long as my source doesn't dry up!).

Given Resmeds lousy attitude regarding the existing software i wouldn't get too excited about proposed patient software. Such software would probably just present the existing data accessible via the menus on your machine but maybe with some archiving capability. Although I hope I'm wrong

It would be interesting to find out what Resmeds official reason is for not letting patients see their own data.

I am in possession of the Resmed software and have the card reader on order, I'm paying $69 for the Resmed cable even though i know its a generic cable that could be bought for $40. I got the Resmed one because i'm too lazy to make the card guide to go on the generic.

tjk55 · Post by **tjk55** » Tue Mar 24, 2009 11:45 am

Hi All

Could all of this be solved by keeping separate data cards, ie one for the DME to check and one for your personal use.
Just a thought.
It is very irratating that no one seems to want you to take charge of your own care.

tjk55

Uncle_Bob · Post by **Uncle_Bob** » Tue Mar 24, 2009 11:51 am

I called Resmed in Ca. and because I'm not a clinic the tech dept .said they can't help me. but he did say it is "fixable" and that it wasn't with the software but he made it seem like he knew how it could be fixed.resmeds states they don't want patients to have the software.again he did say they're working on a patient software.

So it sounds like he knows how to fix the problem but is not allowed to tell you.
Given that the software is $195 and the card reader is $69 i would be extremely frustrated with whoever sold me the software and reader.

Slinky · Post by **Slinky** » Tue Mar 24, 2009 12:42 pm

The only known difference between Respironics' patient software and their professional software is that you can NOT change your therapy settings via the patient software whereas you can via the professional software. There is absolutely NO REASON to assume that Resmed's patient version of their software will be any different in that respect.

AND if you READ the literature that comes w/your professional version software, whether Resmed's or Respironics', it states quite clearly: "CAUTION: In the USA, federal law restricts this device to sale by, or on the order of, a physician." or similar. Blame the FDA, NOT the manufacturers!!!

Furthermore, Resmed has been a LEADER in providing the advanced patient menu via the LCD screen on their devices, both in terms of ease of access to data and amount of data.

Direct your anger and frustration where it belongs: ON THE FDA, NOT on Resmed!!!

Velbor · Post by **Velbor** » Tue Mar 24, 2009 1:27 pm

Slinky, you're so ORNERY when you get angry!

You and I have had this conversation in the past.

First of all, blame congress, not FDA. It's the Food Drug and Cosmetic Act that establishes what can be dispensed only by prescription. True, the FDA does "interpret" the Act and issue regulations. But the regulations are not the problem.

CPAP machines require "sale by, or on the order of, a physician". Yet we CAN BUY these machines, if we have the prescription. And we should be able to BUY the software as well, with a prescription. However, ResMed, through its policies and distribution system, makes it very difficult to obtain the software, even with a prescription. And they will not provide SERVICE to end-users who do have their software.

So, please, DO put the blame (and anger and frustration) where it belongs, and that is on ResMed, not on FDA. This is a business policy issue, not a "government regulation" issue. And particularly blame ResMed USA - many posts indicate that ResMed Australia has been far more "cooperative" than the US business.

And by the way, if I understand correctly, although you can SEE the same things, there ARE significant technical differences between the Respironics Encore Pro and patient Encore Viewer software. The Pro version utilizes SQL, while the Viewer does not. That's why the popular add-on Encore Pro Analyzer only works with the Pro version - it makes use of the SQL database.

Blessings, Velbor

Uncle_Bob · Post by **Uncle_Bob** » Tue Mar 24, 2009 1:56 pm

Slinky wrote:The only known difference between Respironics' patient software and their professional software is that you can NOT change your therapy settings via the patient software whereas you can via the professional software. There is absolutely NO REASON to assume that Resmed's patient version of their software will be any different in that respect.

AND if you READ the literature that comes w/your professional version software, whether Resmed's or Respironics', it states quite clearly: "CAUTION: In the USA, federal law restricts this device to sale by, or on the order of, a physician." or similar. Blame the FDA, NOT the manufacturers!!!

Furthermore, Resmed has been a LEADER in providing the advanced patient menu via the LCD screen on their devices, both in terms of ease of access to data and amount of data.

Direct your anger and frustration where it belongs: ON THE FDA, NOT on Resmed!!!

Regarding the patient software i think its more likely that Resmed will continue their current policy, what would be the reason to abandon it and adopt another companies policy?

While I was at the DME's i was told that I would have to go with a Respironics (i think) if i wanted the PC software and that was not an option as i had already changed CPAP machine once. They clearly stated it was only ResMed that did not allow their software to be used by the patients.

"CAUTION: In the USA, federal law restricts this device to sale by, or on the order of, a physician."

I am aware of this law regarding the actual CPAP device however my current understanding is that the software is a separate entity and this statement does not apply.

I'm afraid i don't have any anger now that i am sleeping better. But i'll reserve my right to still be frustrated by Resmed

jnk · Post by **jnk** » Tue Mar 24, 2009 2:04 pm

Doctors and insurance need to trust the authenticity of generated reports of efficacy and compliance. But the availability of affordable, functional, informative software to me as the patient is something that will greatly influence my decisions on future machine purchases. And that is the message, imo, that needs to get to the manufacturers loud and clear. If a blower company considers the medical establishment to be their only customers for software, they are likely to lose me as a customer. So please just give me a version of the software I can use for my purposes and you can keep your software for yours, ResMed, docs, and insurance compliance-monitors.

In fact, I think that the first manufacturing company to give away patient software and properly support it with customers is likely to gain a HUGE advantage in the market. They simply need to do it in a way that assures docs and insurance that the official reports from the medical versions of the software will be reliable and difficult to fake.

Yes, I am willing to blame the lawmakers, the law enforcers, the manufacturers, the sellers, and anyone else who makes my life difficult and are coconspirators in keeping the software expensive, difficult to obtain, non-user-friendly, and unreliable.

Hermit · Post by **Hermit** » Tue Mar 24, 2009 2:35 pm

Debjax wrote:I had a problem with ResScan a week ago, had to uninstall and reinstall it. My problem was different than yours, but a reinstall may work.

However:
An event has been logged in the Windows Event Viewer(RWException) That has details of the Exception

If you look in your Windows Event Viewer, instructions to open it are below, what are the details that are recorded in the even viewer?

To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer.
For information about using Event Viewer, in Event Viewer, on the Action menu, click Help.
For more information, click Related Topics.

I went into the event log and it was full. apparently there's something going on with the Resmed program that my computer doesn't like.I increased the file size like it said to try and saved the log(I think) and then tried to clear it .then tried to restart the program. no luck. comes up with the same message.. As I said in a second post on this topic it will load on another computer and run but that one's the wifes and don't think it'll be welcome there..scratch that idea it's save but the file can't be read. it's looking on the internet for a way to open it..grrrrr....why can't it just be simple.....??? oh--microsoft that says enough....

Hermit · Post by **Hermit** » Tue Mar 24, 2009 2:41 pm

[quot e="jnk"]Doctors and insurance need to trust the authenticity of generated reports of efficacy and compliance. But the availability of affordable, functional, informative software to me as the patient is something that will greatly influence my decisions on future machine purchases. And that is the message, imo, that needs to get to the manufacturers loud and clear. If a blower company considers the medical establishment to be their only customers for software, they are likely to lose me as a customer. So please just give me a version of the software I can use for my purposes and you can keep your software for yours, ResMed, docs, and insurance compliance-monitors.

In fact, I think that the first manufacturing company to give away patient software and properly support it with customers is likely to gain a HUGE advantage in the market. They simply need to do it in a way that assures docs and insurance that the official reports from the medical versions of the software will be reliable and difficult to fake.

Yes, I am willing to blame the lawmakers, the law enforcers, the manufacturers, the sellers, and anyone else who makes my life difficult and are coconspirators in keeping the software expensive, difficult to obtain, non-user-friendly, and unreliable.[/quote]
for what the machines cost they should include a copy of working software in the box within.... and a little munchkin to install it!!!!!!!!!
Hermit

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