Resmed Airsense 10 Autoset Auto-Off malfunction now replaced with new unit.

[jsmit86]

Early in June, I posted about a problem with my Resmed Airsense 10 Autoset Auto-off function not working properly.
There were some other posters who had similar issues. There were a few comments along the line of "just turn it off with the button". There were also comments that suggested that sending for repair would possibly get me someone else's refurb, and not to bother; just turn it off.

Well.... read on.
In my case, the auto off was one symptom, but I also woke up starving for air.
My DME sent the unit to Resmed for repair after performing an online diagnosis, and getting a repair authorization. That process left me without my Resmed unit for about one month.

When I got the unit back, the auto off still failed about half the time, and I was still having issues with the machine.
This was after Resmed had "fixed" the unit, and also certified it with their quality control tests. By the way, this was my original unit, confirmed by the serial number.

I took the unit back to the DME, who contacted Resmed and insisted on a new replacement machine. That took about another month, but I got a new machine yesterday. I used it last night, and it works fine, as expected.

My point is this: If your auto off or auto on stops working, and you have not changed masks, and you don't have leaks in the tubing, you may be having another potentially serious issue with the machine. My DME mentioned that he's seen similar issues where a sensor fails intermittently. (Not necessarily limited to Resmed units)
It can happen. So.. If you are having a similar issue, it may be worth getting the unit checked out rather than just giving up a feature that should work if your unit is functioning properly. In my case, that was a symptom of a larger issue.

[zonker]

thanks for reporting back on this. yes, from what i've read here, there seems to have been a bad batch of these units.

i'm so happy that, at least so far, this hasn't happened to mine.

thanks for the heads up!

[jimbud]

E My DME mentioned that he's seen similar issues where a sensor fails intermittently. (Not necessarily limited to Resmed units)
It can happen. So.. If you are having a similar issue, it may be worth getting the unit checked out rather than just giving up a feature that should work if your unit is functioning properly. In my case, that was a symptom of a larger issue.

Since I shut off Smartstart and began using the on/off button I have had zero problems.

What sensor?
Just wondering.
JPB

[Pugsy]

For machines still under warranty......I have this funny way of thinking. I pay a lot of money for my machine(s) and I expect every single part of the machine to work like it was designed to work.
I find it unacceptable that to "fix" something I have to turn something off.
The damn thing should would like it is supposed to.
I can then choose to use a feature or not use it but by damn...if I want to use it I expect it to work.
In the back of my mind there's always the little thought...if this sensor (or whatever part) isn't working properly...what else might not be working properly that might actually harm me????

Now out of warranty machines...obviously different discussion.

[jsmit86]

For machines still under warranty......I have this funny way of thinking. I pay a lot of money for my machine(s) and I expect every single part of the machine to work like it was designed to work.
I find it unacceptable that to "fix" something I have to turn something off.
The damn thing should would like it is supposed to.
I can then choose to use a feature or not use it but by damn...if I want to use it I expect it to work.
In the back of my mind there's always the little thought...if this sensor (or whatever part) isn't working properly...what else might not be working properly that might actually harm me????

Now out of warranty machines...obviously different discussion.

Exactly!

The DME was not specific as to what sensor, but.... if the machine knows to adjust based on your breathing, there must be some sensor or multiple sensors that monitor airflow. If you think about it... that would make sense that if the machine is not properly sensing that you have taken the mask off, it COULD POSSIBLY indicate that there is a problem of some sort with a sensor.

[palerider]

What sensor?
Just wondering.
JPB

There are only two sensors in the airflow (in deference to USMCvet) in the unit, one's a pressure sensor near the outlet into the humidifier, and the other is a flow sensor, tracking the airflow through the unit.

[jimbud]

Thank you for the reply.
I thought you might have been told what sensor was bad.
Just curious.
I'm not really worried about being harmed by my machine.
I can breath enough even without it running. (beard with tape)
Not running will wake me up very quickly and unhappily. (the electricity has gone out a few times in the last month or so)

That said, I bought a second machine from cpap.com (our sponsor) for when/if it decides to give up the ghost or travel purposes.
I haven't decided whether to get three extension cords and various international adapters as recommended by a
certain international traveler. Yet.


I was typing when you posted, palerider. Thank you. I will file that fact back.

JPB

[Goofproof]

For machines still under warranty......I have this funny way of thinking. I pay a lot of money for my machine(s) and I expect every single part of the machine to work like it was designed to work.
I find it unacceptable that to "fix" something I have to turn something off.
The damn thing should would like it is supposed to.
I can then choose to use a feature or not use it but by damn...if I want to use it I expect it to work.
In the back of my mind there's always the little thought...if this sensor (or whatever part) isn't working properly...what else might not be working properly that might actually harm me????

Now out of warranty machines...obviously different discussion.

Cars are made from 10,000 over parts, can you imagine getting them all to work to spec, together. Lucky most consumers can't tell the difference. Jim

I wouldn't do without my XPAP for two months, just because I was too lazy to press a button. If auto start/stop is so important , why did they waste all that big money installing a button! I'd like to see that "New Unit", I'll bet it's a reset/refurb. the warranty is only to the end of the original warranty.

[Pugsy]

I wouldn't do without my XPAP for two months,

I wouldn't either...that's why I have a spare or two laying around.

My point...no matter what equipment I have...car, cpap, whatever....if it is under warranty and doesn't perform as it should...I expect it to be fixed under warranty. I am not paying my hard earned dollars just to avoid warranty work by turning off a unit to "fix" it. That's a work around and not a fix and I expect warranties to be honored. It's simply not acceptable to me. I expect better performance and damn well will get it. I am worth it.

[jimbud]

I wouldn't do without my XPAP for two months,

I wouldn't either...that's why I have a spare or two laying around.

My point...no matter what equipment I have...car, cpap, whatever....if it is under warranty and doesn't perform as it should...I expect it to be fixed under warranty. I am not paying my hard earned dollars just to avoid warranty work by turning off a unit to "fix" it. That's a work around and not a fix and I expect warranties to be honored. It's simply not acceptable to me. I expect better performance and damn well will get it. I am worth it.

You most certainly are!
We need you.
JPB

[USMCVet]

What sensor?
Just wondering.
JPB

There are only two sensors in the unit, one's a pressure sensor near the outlet into the humidifier, and the other is a flow sensor, tracking the airflow through the unit.

Fun fact there are 3 sensors in the unit..... The 2 you mentioned and a light sensor.

[Pugsy]

You most certainly are!

We are all worth it but some people are more willing to accept second best than I am.

Some 25 years ago when my daughter graduated high school her daddy bought her a brand new car.
Back when computer stuff wasn't probably as fine tuned as it is now.
The damn thing would just quit...going down the road in the middle of anywhere. Just up and quit.
I quit counting the times it went into the shop to figure out why at 8 and then I started speaking pretty loudly about the lemon law and I wanted a brand new car for my daughter.

I get a call from some yahoo in St Louis Chevy management about would I be willing to keep the car if they gave me 100 K more warranty and a bunch of other crap stuff. Bear in mind they still didn't know why it would just up and quit.
So I ask him if he had a teenage daughter...yes, matter of fact he did...then I asked him if he would want to put his daughter in that car in the middle of I70 in St Louis and rush hour and have it just up and die while she was in the middle lane...
Long pause...finally "pick out what other car you want". And I did just that. It went back with not quite 1400 miles on it and the SOBs had the nerve to sell it without fixing it and gave the potential new buyers my name and phone number to ask why we trade it in.
Boy...did they get an earful. Not sure if they bought it.

We pay for warranties one way or another....companies need to honor them. They make even more money when people don't hold their feet to the fire and accept second best.

[jimbud]

I like that story, especially the ending.
Mama bear shows her teeth.
Sincerely,
JPB

[palerider]

What sensor?
Just wondering.
JPB

There are only two sensors in the unit, one's a pressure sensor near the outlet into the humidifier, and the other is a flow sensor, tracking the airflow through the unit.

Fun fact there are 3 sensors in the unit..... The 2 you mentioned and a light sensor.

Thank you for this bit of irrelevance.

and by "thank you" I mean

[palerider]

....car story...
We pay for warranties one way or another....companies need to honor them. They make even more money when people don't hold their feet to the fire and accept second best.

Reminds me of a story I heard some time ago... back in Austin... This lady had bought a Caddy... and it was spending more time in the shop than in her possession.. she got tired, wanted it replaced, etc.

Was getting plenty of pushback from the dealership.

Only... the lady in question owned a trucking company.

Told one of her drives "put that piece of shit on your flatbed, take it up to Michigan, "and dump it on the lawn in front of Caddilac headquarters".

She got a call after that asking her to kindly go down and pick out any new Caddy off the dealers lot that she fancied.