Buyer Beware BBB Rates Cpap.com with an F

Pesser wrote:You guys are very cruel. Is there no compassion for the buyer? How is it that everyone knows it’s the buyer’s fault! CPAP.com is never wrong? So the buyer has to know what he is doing...OK. Read his post....he has been doing business with CPAP.com before. Something is wrong. Something is not being said. What is it?

what's wrong is that whiny, entitled customer comes in here slinging half baked insults in an attempt to bully the business into doing what he wants by trying to turn away customers with his (mostly) incoherent rants (the yelp effect), instead of coming in here and saying "I have a problem, can any of you help me?"

palerider wrote:

Pesser wrote:You guys are very cruel. Is there no compassion for the buyer? How is it that everyone knows it’s the buyer’s fault! CPAP.com is never wrong? So the buyer has to know what he is doing...OK. Read his post....he has been doing business with CPAP.com before. Something is wrong. Something is not being said. What is it?

what's wrong is that whiny, entitled customer comes in here slinging half baked insults in an attempt to bully the business into doing what he wants by trying to turn away customers with his (mostly) incoherent rants (the yelp effect), instead of coming in here and saying "I have a problem, can any of you help me?"

palerider,

With all due respect, if you thought you were going to be without your machine for up to 6 weeks, you wouldn't be in the best of moods. Also, keep in mind that someone starting out with therapy isn't going to be functioning under the best conditions, cognitively.

Just saying.

49er

49er wrote:

palerider wrote:what's wrong is that whiny, entitled customer comes in here slinging half baked insults in an attempt to bully the business into doing what he wants by trying to turn away customers with his (mostly) incoherent rants (the yelp effect), instead of coming in here and saying "I have a problem, can any of you help me?"

With all due respect, if you thought you were going to be without your machine for up to 6 weeks, you wouldn't be in the best of moods. Also, keep in mind that someone starting out with therapy isn't going to be functioning under the best conditions, cognitively.
49er

then again, I'm not the type to come into a place and just start spewing invective and hyperbole when I know nothing. I try to find out answers, and ask for help.

I'm kinda weird in that respect, I guess.

if the OP had come in and asked for help, .... you know they would have gotten it here... and maybe there would be no need to be without their brand new machine for any time.

49er wrote:

palerider wrote:

Pesser wrote:You guys are very cruel. Is there no compassion for the buyer? How is it that everyone knows it’s the buyer’s fault! CPAP(dot)com is never wrong? So the buyer has to know what he is doing...OK. Read his post....he has been doing business with CPAP(dot)com before. Something is wrong. Something is not being said. What is it?

what's wrong is that whiny, entitled customer comes in here slinging half baked insults in an attempt to bully the business into doing what he wants by trying to turn away customers with his (mostly) incoherent rants (the yelp effect), instead of coming in here and saying "I have a problem, can any of you help me?"

palerider,

With all due respect, if you thought you were going to be without your machine for up to 6 weeks, you wouldn't be in the best of moods. Also, keep in mind that someone starting out with therapy isn't going to be functioning under the best conditions, cognitively.

Just saying.

49er

The problems are:

This poster is trying to badmouth the provider of this forum......in what should have been a private matter between them.

When you attack the forum provider ON the forum.....be prepared for what gets thrown back at you.
These kinds of posts have occurred a number of times in the past......and with similar outcomes.

It is obvious that this poster doesn't have a clue how auto-adjusting CPAPs work. It actually sounds like it's working as designed. It's not hard to imagine how "runaway pressures" can occur. There are many scenarios as to how it can happen and far too many auto users have had the same experiences.

Personally, under the circumstances, I have no sympathy for the OP. As has been mentioned, if he would have approached it differently, he'd have gotten different responses.


Den

.

We make it a point to watch films with bad ratings by sourpuss critics.
It never fails they pan the best celluloid.
Same with the BBB--their stamp of approval is awarded to some of the worst shysters.
Their initials really stand for bribery, bitterness, and beware!

palerider,

You make a fair point that the OP could have worded his post better. But to be honest, I have seen alot worse. And when you're under duress or feel extremely frustrated, do you still alway say everything perfectly? Have you not made mistakes? If you haven't, I want to know your secrets.

And again, keep in mind that if he was just starting therapy, he might have been in the best shape cognitively which would affect everything. I don't know, there is no harm in giving someone the benefit of the doubt.

49er

palerider wrote:

49er wrote:

palerider wrote:what's wrong is that whiny, entitled customer comes in here slinging half baked insults in an attempt to bully the business into doing what he wants by trying to turn away customers with his (mostly) incoherent rants (the yelp effect), instead of coming in here and saying "I have a problem, can any of you help me?"

With all due respect, if you thought you were going to be without your machine for up to 6 weeks, you wouldn't be in the best of moods. Also, keep in mind that someone starting out with therapy isn't going to be functioning under the best conditions, cognitively.
49er

then again, I'm not the type to come into a place and just start spewing invective and hyperbole when I know nothing. I try to find out answers, and ask for help.

I'm kinda weird in that respect, I guess.

if the OP had come in and asked for help, .... you know they would have gotten it here... and maybe there would be no need to be without their brand new machine for any time.

I doubt the general public is aware that a BBB rating does not mean what it once did. I only became aware of it by reading here. I've since found out that Yelp reviews are unreliable too. If I were in a situation where I felt wronged (whether it is reality or perception) and then read about the F rating without knowing the BBB's fall from grace or our host's position, it would seem like confirmation that my bad experience involved wrongdoing on the other party's part. Yes, the OP came in loaded for bear, but the fact remains they are a cpap user in trouble. I doubt they'd be very open to asking for help now.

kteague wrote:I doubt the general public is aware that a BBB rating does not mean what it once did. I only became aware of it by reading here. I've since found out that Yelp reviews are unreliable too. If I were in a situation where I felt wronged (whether it is reality or perception) and then read about the F rating without knowing the BBB's fall from grace or our host's position, it would seem like confirmation that my bad experience involved wrongdoing on the other party's part. Yes, the OP came in loaded for bear, but the fact remains they are a cpap user in trouble. I doubt they'd be very open to asking for help now.

+1

Wulfman... wrote: The problems are:

This poster is trying to badmouth the provider of this forum......in what should have been a private matter between them.

When you attack the forum provider ON the forum.....be prepared for what gets thrown back at you.
These kinds of posts have occurred a number of times in the past......and with similar outcomes.

.

Very true. If the person had come looking for help, he would have gotten it, and probably wouldn't have needed or wanted to return his machine.

But to come here, as his first post, and attempt to bad mouth the company seems like a very poor idea. If you try to work it out first, you can use the threat of bad reviews as a way to get them to cooperate. But once you have done that to any company, they have no reason to help. I work in a grocery store, and I am amazed at how many people will come in, rude, sometimes yelling, and downright mean, about a problem that could have been solved easily. But once they are rude, I don't want to help them. I would rather pass them off to somebody higher to deal with. Or I assume they are a scammer as many of those start off rude and loud as they hope that will get us to do anything just to quiet them. But nice people who ask nicely, I am happy to help and can usually find a solution for them fairly quickly.

My first thought, when I read the first post, was that the poster was a competitor trying to bad mouth the competition. He may not be. but first impressions are important. Just as some people join asking for help, and some come in angry. It is easier to help the people who ask for help, and not so easy to help those who argue, deny, and fight.



As for the BBB, they are are a total scam. I have a very small business on the side, and they keep sending me information as to how I can pay $$ amount and have a great rating.

Wulfman... wrote: It is obvious that this poster doesn't have a clue how auto-adjusting CPAPs work. It actually sounds like it's working as designed. It's not hard to imagine how "runaway pressures" can occur. There are many scenarios as to how it can happen and far too many auto users have had the same experiences.

Personally, under the circumstances, I have no sympathy for the OP. As has been mentioned, if he would have approached it differently, he'd have gotten different responses.


Den

.

I agree with this part of your post. I have read many posts in this forum and have never seen "runaway pressures" cause by a defective machine. But there are stories in here of this happening because there was something wrong with the way the machine or mask or hose was being used.

The user should ask for help from the forum to understand what his problem is.

chunkyfrog wrote:We make it a point to watch films with bad ratings by sourpuss critics.
It never fails they pan the best celluloid.
Same with the BBB--their stamp of approval is awarded to some of the worst shysters.
Their initials really stand for bribery, bitterness, and beware!

To reinforce this observation, some films adored by the glitterati, are little more than a collection of F-bombs connected by random dialogue an inane plot.

If the OP had asked for help, I would have been happy to give it. But his post was not about his problem, it was about bashing CPAP.com based on its BBB rating, and that's how I answered it. I doubted strongly that the OP would ever return, so I was most concerned that nobody here be misled into thinking that a BBB rating was meaningful.

If the OP does return, and would care to share the details of his problem, I, like most here, would be glad to help. I highly doubt it's a defective machine.

The Latinist wrote:If the OP had asked for help, I would have been happy to give it. But his post was not about his problem, it was about bashing CPAP.com based on its BBB rating, and that's how I answered it. I doubted strongly that the OP would ever return, so I was most concerned that nobody here be misled into thinking that a BBB rating was meaningful.

If the OP does return, and would care to share the details of his problem, I, like most here, would be glad to help. I highly doubt it's a defective machine.

Interesting perspective Latinist. It never occurred to me that anyone on this board would all of sudden think that a bad BBB rating meant that CPAP.com was a worthless piece of cr-p. I assume they would be critical in evaluating ratings.

And as an FYI, in the past, when my brain fog has hit big time, I don't always do a good job of explaining my problem and may start off with something that may not be relevant. I noticed I did that in initially describing why I wanted to see my PCP tomorrow and called back to clarify the situation.

My point is if someone writes a post like this, why not give him the benefit of the doubt and ask for clarification. Use it as a teaching moment to show him the right way. If he still persists in being a jerk, then by all means, let the sparks fly.

Agree it doesn't sound like a defective machine. But again, keep in mind that when someone has severe brain fog, it isn't always easy to tell what is what. That is why I erroneously thought my machine was defective a few years ago when it wasn't.

49er

49er wrote:My point is if someone writes a post like this, why not give him the benefit of the doubt and ask for clarification. Use it as a teaching moment to show him the right way. If he still persists in being a jerk, then by all means, let the sparks fly.

I don't believe I flamed the OP. I simply stated that the BBB ran an extortion racket and that their grades were meaningless. I agree that some responses to the OP were harsh and probably unwarranted. But I stand by my suspicion that the OP was not looking for help but only seeking to vent. I doubted and still doubt that he will return, so my focus is not on his problem. If he would like help, I am still very willing to offer it.

The Latinist wrote:

49er wrote:My point is if someone writes a post like this, why not give him the benefit of the doubt and ask for clarification. Use it as a teaching moment to show him the right way. If he still persists in being a jerk, then by all means, let the sparks fly.

I don't believe I flamed the OP. I simply stated that the BBB ran an extortion racket and that their grades were meaningless. I agree that some responses to the OP were harsh and probably unwarranted. But I stand by my suspicion that the OP was not looking for help but only seeking to vent. I doubted and still doubt that he will return, so my focus is not on his problem. If he would like help, I am still very willing to offer it.

Agree that you didn't flame him and I apologize if I came across as inferring that you did. I certainly didn't mean to.

You're right, he did appear to just want to vent. But in a round about way, he was describing his problems with operating the machine but unfortunately, when you rant, that is going to get overlooked.

You're very generous in offering your help if he still wants it.

49er