BEWARE from BUYING at CPAP.COM

Zzzzzzzzzzz... wrote:

Hey, c'mon now... I own only 4 of those! The other one I lease...

I actually knew someone who owned 4 Jags.

Only they were old and broken and his hobby was fixing them and selling them for profit.

Is it just me or did Nate seem a a lot nicer BEFORE he got his therapy dialed in And it was only several months ago as I recall.

Sir NoddinOff wrote:Is it just me or did Nate seem a a lot nicer BEFORE he got his therapy dialed in And it was only several months ago as I recall.

Sorry if I came across that way. Maybe I had a bad night myself.

At any rate, I apologize to anyone I may have offended.

Best wishes, Nate

Your post is a good example of why I rarely read rants.

I have had excellent service from cpap.com for many years, and I recommend them to anyone who is in the market for xpappian gear.

Oh, and I hope that you eventually feel better.

.

NateS wrote:

Sir NoddinOff wrote:Is it just me or did Nate seem a a lot nicer BEFORE he got his therapy dialed in And it was only several months ago as I recall.

Sorry if I came across that way. Maybe I had a bad night myself.

At any rate, I apologize to anyone I may have offended.

Best wishes, Nate

Your posts are always right on the mark, insightful and intelligent.

Only one bad night since you joined in 2011... not bad - not bad at all!

One time, CPAP.com gave me the wrong mask that I had ordered. CPAP.com did review our conversation that we had and discovered I was correct in the conversation that I had with the customer service representative. As best what I remember of the conversation, I bought a box from the post office; placed the mask in the box and resent it to CPAP.com. It took only a few days to get the correct mask sent to me. I will also add that that I was sent an e-mail from CPAP.com apologizing for giving me the wrong mask. Issue resolved and no hard feelings towards CPAP.com. Since that time, I have continued to order products from them. In fact, last night I believe, I purchased another mask (Wisp Nasal Mask). I always continue to use CPAP.com to to make CPAP purchases.

Starlette

FattyMagoo wrote:Why do people post rude or smart ass replies to someone having trouble with a purchase? Can't we just ask for more detail and help get to the facts?

I was thinking about that myself when I read this thread, and I realized that a lot of my own reaction is linked to my initial impression of whether or not the person is attributing malicious intent to the company and/or people they were dealing with.

I think people would have reacted differently if the situation were presented more along the lines of, "I tried to buy a complete mask that included free return insurance but I was having difficulty getting the prescription to them so I agreed to buy the mask as a "set of parts" for the same price instead to avoid the RX hassle. When I decided to use the free return insurance I discovered store policy only covers complete masks which I wasn't aware of and the customer service folks didn't inform me when we changed my order. They did offer me store credit as a compromise, but I think I should have been able to return the mask for full refund since the only real change to my order was that they opened the bag and disassembled a few things before shipping me all the parts, no one told me that doing this would invalidate my return insurance, and the return insurance is clearly listed on my invoice as an included line item which strongly indicates this order is covered by it. I feel the technicality of disconnecting a few parts on a complete mask before shipping it isn't something that would obviously justify invalidating the return insurance, and I wasn't informed of that policy by the person who changed my order, so I wanted to share my experience and warn other people that if you order masks as parts you invalidate your return warranty."

In that light I think you would have gotten a mix of responses ranging from, "that sucks, but you should have read the terms of the return insurance before you purchased" to, "that sucks, anyone could have made that mistake, and at least they offered you store credit, but here is the contact info for the owner and she might be willing to authorize a cash refund instead of the store credit." However, when I see accusations of unreasonableness or bad faith dealings by a company they know doesn't normally work that way, I know my thoughts tend to go along the lines of, "Okay, I know that isn't mine or most people's experience with that company, so either something unusual wen't wrong and this person is trying to smear the whole company over one unusual situation or else the difference with this particular order is just the customer and they are the unreasonable jerk in this scenario." Then we forget about the company entirely and spend the rest or our time digging for the incriminating answer to the question, "Yes, but WHAT DID YOU DO to contribute to this situation?" That probably isn't fair to people who actually do get treated unfairly by what are normally very good companies, and I'm sure that does happen sometimes. I've just seen this phenomenon happen enough to realize it probably would have happened even if the board you posted your complaint on wasn't affiliated with the company you were complaining about.

I'm glad to see everything worked out in the end. As a side note, your post helped me out a great deal. I've been wanting to try a new mask, but I can't find it anywhere that doesn't require a copy of my prescription. I had no idea cpap.com would still sell me masks as parts kits at the same price. Even without return insurance, that is great news!

dj, you should be able to get an RX from your Dr for your machine and mask of your choice, it's part of your medical records and you're entitled to it, then you can either fax or mail a copy to cpap.com to keep on file.

DoriC wrote:dj, you should be able to get an RX from your Dr for your machine and mask of your choice, it's part of your medical records and you're entitled to it, then you can either fax or mail a copy to cpap.com to keep on file.

Unfortunately, you are assuming access to the american medical system, which is something that a portion of the population doesn't have. While the medical system system might be helpful to most of the population, for some they are just people who do everything in their power to ensure we DON'T get medical treatment. If they had their way I'd still be slowly inching toward an early grave from the side effects of OSa or some other easily treated or managed medical deficiency.

djhall wrote:

FattyMagoo wrote:Why do people post rude or smart ass replies to someone having trouble with a purchase? Can't we just ask for more detail and help get to the facts?

I was thinking about that myself when I read this thread, and I realized that a lot of my own reaction is linked to my initial impression of whether or not the person is attributing malicious intent to the company and/or people they were dealing with.

I think people would have reacted differently if the situation were presented more along the lines of, "I tried to buy a complete mask that included free return insurance but I was having difficulty getting the prescription to them so I agreed to buy the mask as a "set of parts" for the same price instead to avoid the RX hassle. When I decided to use the free return insurance I discovered store policy only covers complete masks which I wasn't aware of and the customer service folks didn't inform me when we changed my order. They did offer me store credit as a compromise, but I think I should have been able to return the mask for full refund since the only real change to my order was that they opened the bag and disassembled a few things before shipping me all the parts, no one told me that doing this would invalidate my return insurance, and the return insurance is clearly listed on my invoice as an included line item which strongly indicates this order is covered by it. I feel the technicality of disconnecting a few parts on a complete mask before shipping it isn't something that would obviously justify invalidating the return insurance, and I wasn't informed of that policy by the person who changed my order, so I wanted to share my experience and warn other people that if you order masks as parts you invalidate your return warranty."

In that light I think you would have gotten a mix of responses ranging from, "that sucks, but you should have read the terms of the return insurance before you purchased" to, "that sucks, anyone could have made that mistake, and at least they offered you store credit, but here is the contact info for the owner and she might be willing to authorize a cash refund instead of the store credit." However, when I see accusations of unreasonableness or bad faith dealings by a company they know doesn't normally work that way, I know my thoughts tend to go along the lines of, "Okay, I know that isn't mine or most people's experience with that company, so either something unusual wen't wrong and this person is trying to smear the whole company over one unusual situation or else the difference with this particular order is just the customer and they are the unreasonable jerk in this scenario." Then we forget about the company entirely and spend the rest or our time digging for the incriminating answer to the question, "Yes, but WHAT DID YOU DO to contribute to this situation?" That probably isn't fair to people who actually do get treated unfairly by what are normally very good companies, and I'm sure that does happen sometimes. I've just seen this phenomenon happen enough to realize it probably would have happened even if the board you posted your complaint on wasn't affiliated with the company you were complaining about.

I'm glad to see everything worked out in the end. As a side note, your post helped me out a great deal. I've been wanting to try a new mask, but I can't find it anywhere that doesn't require a copy of my prescription. I had no idea cpap.com would still sell me masks as parts kits at the same price. Even without return insurance, that is great news!

Re: EXCELLENT ANALYSIS!
+1