Heated humidifier kaput?

I have a REMstar Pro C Flex Plus (ref 450p) with a heated humidifier attachment (ref 1056215). I commute weekly so twice a week I bundle it up and take it elsewhere. This has been fine for the two years that I have owned it, but I think the heater on the humidifier might be dead and I was wondering if anyone knew of a quick fix. The water level doesn't change by morning, and the inside of the chamber isn't in any way warm when I remove the water tank. I do understand that what might have happened is probably leakage of water (during transport...I have not always been the most diligent in making sure the water tank is dry when putting it into its travel bag ) onto the switch plate at the bottom of the unit, but just wondering if anyone has been able to recover from this or it I should try to get another one.

Any help that you could give would be great.

What humidity setting are you using?

Turn on the machine. Do the numbers around the knob change as you turn it to change the humidity settings? Turn it up to 5. Let it run a bit, then turn it off, take the tank out and see if the plate is hot.

If not, turn the machine off. (Note, sometimes, this process will work a little different.) Turn the knob until it says "setup." Press the knob. Turn the knob until it goes down to "System One Humidification". Press the knob. Turn until it says "OFF". Press the knob, and work you way back out of the menu.

Now try running it again at 5. "System One Humidification" is a "smart" humdification. If the air is humid enough, it will throttle back the heat and use less water. Turning System One Humidification makes it do "dumb" humidification and it's easier to check and gives you more control.

If it's hot now, it's probably just the System One Humdification doing its job and you don't need any humidity. You can turn System One Humidification back on if you want. It will use less water. If you get enough humidity for comfort, be happy. If you need more humidity, leave it off.

First, of course, take the tank out before moving the machine. Detach the humidifier from the blower unit. There's a little release on the bottom. Inspect it for obvious problems, especially the connector. Reassemble and try the tests again.

Thanks for your quick response. I will try what you suggest when I get home this evening. Thought I would throw this in though, before I do. When I turn the machine on for a short while, the humidifier light starts blinking, which in the manual indicates a malfunctioning humidifier. From a functional viewpoint, if it was set to the smart setting the machine was not sensing the environment properly, as my nasal passages have been fit to crack for the last week or so, even with the setting turned up to 5. I will try it on the "dumb" settings though, to see if it is maybe just the sensor that is bad. I only need this to keep my head from imploding until my new job's insurance kicks in in a few weeks, at which point I will expedite a meeting with the local sleep specialist.

If this doesn't work, I am toying with the idea of a heating pad outside the unit to warm that water up that way. Also trying nasal moisturizer when I get up in the morning to keep from sneezing all day.

The heating pad sounds like a bad idea.