machine gone crazy, pls help

cat110165 wrote:According to suggestion from other forum, I replace my old power outlet with a brand new one. This does not work either. The malfunction jumps in 4 hrs after the machine is turned on.
I hv contacted Cpap.com for return and God, they are fast, a return code is issued in the same day. But, one thing catches my attention,
“Although machine diagnosis is usually completed within a week, if your machine has to be sent to the manufacturer for repair, the turn-around is usually about three to six weeks.” a direct quota fm the e-mail by Cpap.com.
It is reasonable that Capa.com needs a week for machine diagnosis. But, aren’t they supposed to send me a new machine, after the diagnosis, for replacement which is stated in their website, “Warranty Two years; replace with new”.
Further, time is important, I wait for about one month only for a new replacement instead of waiting almost 3 months for factory diagnosis. Christmas is coming and mail traffic is getting heavy. I really need the machine asap.
I just wonder what is their replacement policy? Or, under what circumstance that they will do the replacement?

archangle wrote:On mine, the plug where the power plugs into the back of the blower unit is not very stable. Try wiggling that connector and seeing if you have any similar problems.