Drivers for the ACR38U-PNC-R

Hello everyone,

Do I need 64 bit drivers for the resscan 3.14 program? I have installed & re-installed about 6 times now. I cannot get resscan to acknowledge there is a card reader connected. I tried letting windows 7 64 bit verson install the driver on its own &I have tried installing the driver off the program itself. I did not install the ResScan USB Adapter as I am only using the resscancard reader.

I have gotten so many errors when trying to use the program at http://www.acs.com.hk/index.php?pid=drivers&id=ACR38.. SOme kind of runtime errors. Never had this problem with 3.7 & xp 32 bit.

I also tried to download the quickview diagnostic & it will not download. I fill in the registration info & agree to terms, hit enter. It then shows a file to download at the top of my browser window. I hit it & all it does is refresh the registration page.

Thanks

Rick

Rick, you need the newer drivers for win 7 and vista. The drivers included with 3.14 will not work with win 7/vista. See my post here for a lot of info: viewtopic/t70575/viewtopic.php?f=1&t=64 ... 38#p603330
One fellow reported he could not download from the ACS site unless he held the "ctrl" key down while doing so. Don't know, worked for him.
My experience was that win 7 will load the the newer CCID compliant drivers (which won't work) if you let it install by itself.
I assume you have a resmed branded reader, or the reader your using worked before? If so, then the drivers should do it for you.

Jay

Jay Aitchsee wrote:Rick, you need the newer drivers for win 7 and vista. The drivers included with 3.14 will not work with win 7/vista. See my post here for a lot of info: viewtopic/t70575/viewtopic.php?f=1&t=64 ... 38#p603330
One fellow reported he could not download from the ACS site unless he held the "ctrl" key down while doing so. Don't know, worked for him.
My experience was that win 7 will load the the newer CCID compliant drivers (which won't work) if you let it install by itself.
I assume you have a resmed branded reader, or the reader your using worked before? If so, then the drivers should do it for you.

Jay

Thank you so much Jay, I really appreciate your help! I think this time I will disconnect the internet so that when I plug the ResScan card reader, windows 7 64 bit will dot automatically download the drivers for it.

Very helpful information in your installation post. Thanks for that as well!

Rick

Rick, I take it you were able to download the drivers? Disconnecting from the internet may not solve your issues. If the CCID version has been loaded onto your computer, Win 7 may still try to load it since it see that as newest and therefore the most appropriate driver for the ACR38. If so, then you'll have to manually load the correct one. If I remember correctly, the 64 bit driver for the ACR38, non CCID, is ver 1.6

Jay

Jay Aitchsee wrote:Rick, I take it you were able to download the drivers? Disconnecting from the internet may not solve your issues. If the CCID version has been loaded onto your computer, Win 7 may still try to load it since it see that as newest and therefore the most appropriate driver for the ACR38. If so, then you'll have to manually load the correct one. If I remember correctly, the 64 bit driver for the ACR38, non CCID, is ver 1.6

Jay

Hi Jay,

Where do I find the 1.6 version? What at see at the download site you posted are version 1.1.2.0.

My ACR38 Is the the actual resmed card reader. THe serial numbers start with RR00100.

Thank you Jay.

Rick

Rick, sorry about the confusion. I think that package which contains the correct driver is ver 1.1.2.0. Too many versions of too many things, make a person crazy.

Jay

Hi Jay,
Thank so much.

One question, After downloading the 1.1.2.0 folder, do I use the setup.exe to load the driver, or do I go into the x64 folder & install the AR38_100_122_PCSC_Driver.msi ?

thanks

RIck

OK, Rick, here's an update. The driver package is 1.1.2.0. There is more than one driver in that package. After you get the package, you will see that it has drivers for Reader FW Version 110 (yours), and the ACS CCID. You will choose the FW110.
There are a couple of ways to install the driver once the package is downloaded. I think I have a thread with the steps. If you need it let me know.
The actual driver is ver 1.1.6.2 dated 12/15/2009. One it is installed, you can verify it in the device manager.

I hope this clears things up a little. Sorry, I shouldn't have mentioned the driver version earlier.

Jay

Rick, when I intall drivers I usually do it manually. I would put the package containing FW110 on the desktop. Then plug in the reader. Then go to device manager and check what's been installed, if anything. If it's wrong, then update, and when asked, select "have disc", then browse to the desktop and select the folder with the driver in it. At that point it should load.
The MSI should load it for you, but somewhere in the process you'll have to tell it which driver you want.
I'm not sure where the "setup.exe" is in these steps. You can try it. You can always manually update.
Jay

Hello Jay. I do not see anything on the folder or in the folder that says FW110. The folder I downloaded said it was for Windows 64 bit. The folder says ACR38_MSI_Win64_1120_P

Windows did intall a driver as soon as I plugged in the Resmed Card Reader. IT shows in device manager that it was version 1.1.6.2

I installed the driver by running the setup. After I ran the setup I did not see any changes to the driver. I noticed the driver that was downloaded by windows 7 64 bit was 1.1.6.2 & the installer showed the setup file as 1.1.6.1.

The driver windows installed is from ACS, but is 32 bit. As I said, running the 64 bit downloaded file changed nothing, it just put a folder in my programs folders called ACR38/100/122 PC/SC Driver.

Do I have to go into programs & extract it from the folder there? There is a ACR38U folder in that folder as well as a few other driver folders for other readers.

AS I said, there is no FW110 in there anywhere.

The program & reader do work with the 32 bit & the ACS Quickview shows it as installed, collected & it shows ACS ACR38U 0 is present on your system, Firmware ACR38-1100, card is detected on reader. However,

even though the resscan 3.14 program works & reads the card, I am getting about 2000 errors in the event viewer over a matter of minutes that reads " Smart Card Reader 'ACS ACR38U 0' rejected IOCTL POWER: The device does not recognize the command. If this error persists, your smart card or reader may not be functioning correctly. Event ED 610.

Could that be caused by the 32 bit drivers?

Thanks

RIck

Sorry Rick, I got called away from the computer. I'll help you sort it out tomorrow when I'm not being distracted,

Jay

Jay Aitchsee wrote:Sorry Rick, I got called away from the computer. I'll help you sort it out tomorrow when I'm not being distracted,

Jay

I fully understand Jay.

Thank you again!

Rick

Ok Rick let's see if we can sort this out.
The correct driver is 1.1.6.2 dated 12/15/2009, see step 2.
1. Go to your folder ACR38/100/122 PC/SC Driver, unzip and extract all if needed. Open the contained ACR38 folder. Mine says ACR38(FW110), you may have to drill down one to get it. In the ACR38 folder should be the components of the driver along with a "readme" and "release" text. Open the release text, if it is dated 15January2010 you've got the right one. Once you've found the folder with the driver components, make note of where it is. (if this step fails, delete previously downloaded drivers, go back to http://www.acs.com.hk/index.php?pid=drivers&id=ACR38, down load the package "PC/SC" dated 27/02/2010. I think it's the fourth one down. Open, extract all and proceed from "Go to folder..." above. Do not try to use the MSI)

2. Plug in the reader. Do not start ResScan. Go to control panel/device manager/smartcard reader/ACR38 smartcard reader/ Is it 1.1.6.2. If no, or if reader was noted as a CCID device, then update the driver: Go to "update driver" select "browse" and navigate to the location of the ACR38 Folder found above (the one with the components in it) select the folder. The Driver will be installed.
Check the installation: unplug and plug in the reader, check the version in device manager, OK? Unplug the reader, restart, plug in the reader, version OK?

If yes then start ResScan. Work OK?

If not, unplug reader, uninstall ResScan. Reinstall ResScan using these steps from my previous post: (note that some found the USB adapter to be necessary)
2........., install ResScan 3.xx. Do not bother to install the card driver, it is not compatible with newer versions of windows anyway. Do not worry about the warnings of unsigned or incompatible versions. Proceed. At completion, reboot, and open ResScan to check for proper installation.
3. After ResScan is installed, go to: Start/AllPrograms/ResMed/ResScan/Drivers/ResMed USB adapter/install the adapter
4. Close ResScan, reboot.

Plug in the reader, open ResScan. At this point, you should be good to go.

Jay

Hi jay,
I will give all that a go. THis is so frustrating. How can I tell if the driver 1.1.6.2, (which is the one windows installed) if it's 32 or 64 bit? I did download the driver only & found version that said FW110. I went into device manager and clicked on the driver. I then pressed update manually & directed it to the fw110 folder, at which time a box came up that said something along the lines of, the driver currently installed is more up to date & it would not allow me to update it. The one windows installed is also dated 12/15/09 and is 1.1.6.2, I just do not know if its 32 or 64 bit.

I have also noticed 2 other errors in event viewer. They both have to do with resmed itself. When I download the data from the card, it displays it for the wrong day. Say I go to bed at 1am & get up at 9am on Nov.5, it will show that data as Nov 4th. Except in the detailed stuff, where it shows it as Nov. 5. MY computer, the cpap machine and resmed itself are all dated correctly.

One of the errors in event viewer, (which hapens anytime I download from the card to the computer). This is the error found in event viewer for this. Event id 256 "Error Date/Time : 5/11/2011 13:48:25
ErrorCode : 80004005
ErrorMessage : Unspecified error
Program Message : hResult Error
File : .\RWDevice.cpp
Function : RWDevice::GetDataGroup
Line : 1427

The other error I got was Event id 1000 "Faulting application name: ResScan.exe, version: 0.2.0.60, time stamp: 0x00000000
Faulting module name: oleaut32.dll, version: 6.1.7601.17676, time stamp: 0x4e58702a
Exception code: 0xc0000005
Fault offset: 0x000078f8
Faulting process id: 0xa70
Faulting application start time: 0x01cc9be224d75de5
Faulting application path: C:\Program Files (x86)\ResMed\ResScan3\ResScan.exe
Faulting module path: C:\Windows\syswow64\oleaut32.dll
Report Id: ed317630-07d5-11e1-a0b1-485b39744513

Thank you Jay.

Rick

Rick, don't worry about 32/64 bit. That driver works for both. If you look in ARC38(FW110) folder, you will see 64bit components of the driver. It'll get them if needed. As long as the driver is the 1.1.6.2 you should be OK. Strange you couldn't use a driver of your choice, though. Maybe, I left out a step. Trying to do this from memory is tough for an old guy that doesn't get much sleep!

I think your reader and driver are probably OK at this point. I can't help you with the error codes, but I suspect it's the installation itself.

I would uninstall ResScan and reinstall it per my instructions. Don't try to install the card reader drivers, do install the USB adapter. (shouldn't need it, but it has worked for others). Don't worry about 32/64 bit. ResScan will be installed by default in the X86 program files.

If that doesn't work, I would try another uninstall and after that look for any leftover ResMed or ResScan files and delete them. Now, if you want to save any history on the machine you could rename them by placing "old" in front of the file name. That way, you could retreive it if necessay. One of the problems with Win7 is its use of a virtual filing system which makes it really hard to find things sometimes. After your sure it's clean, try another install. If that doesn't work, I'm out of tricks.

Jay

edit: For the dates, I think ResMed's machine "Day" is from noon one day to noon the next.