Intellipap SmartCode Errors

LarryD · Post by **LarryD** » Sat Mar 26, 2011 2:39 pm

The last four nights the SmartCode on my Intellipap has been greatly understating usage time. My actual hours of usage the last four nights was: 8.1, 9.0, 8.4, and 7.0. SmartCode is reporting 3.6, 4.2, 5.4, and 2.7. Has anyone else had a problem like this? What should I do about it? Email DeVilbiss after the first night and got a blow-off response.

Additionally, SmartLink didn't record any activity for last night. I'm looking for help.

Larry

LarryD · Post by **LarryD** » Sat Mar 26, 2011 2:46 pm

Just got another message from DeVilbiss. Maybe I've got their attention.

Emilia · Post by **Emilia** » Sat Mar 26, 2011 3:53 pm

Did you unplug your machine and then plug it in again to reboot it? Did you take a nap during the day that may have skewed the time used? These are things to consider first. If you have issues, you can PM forum member, DeVilbiss Marketing, who is a marketing rep for the company and is active on this forum. She is extremely helpful to us so is a great one to contact. Trying to go through the corporate site won't yield much help, I am sure.....

LarryD · Post by **LarryD** » Sat Mar 26, 2011 5:42 pm

Thanks Emillia. I'll try to PM the DeVilbiss rep. Larry

Intellipap SmartCode Errors

Intellipap SmartCode Errors

Re: Intellipap SmartCode Errors

Re: Intellipap SmartCode Errors

Re: Intellipap SmartCode Errors