Help req. getting ResScan upgrade (3.12) working

Jade wrote:I have ResScan v 3.07 and it runs a little wonky?

I've been using successive versions of ResScan for quite a while now across XP, Vista and Windows 7 installations on a number of my desktop and laptop computers, and have not experienced any of the issues you've described.

It very highly likely that there is something quite specific to your PC that is causing your problems. The advice provided above to get some professional advice on your PC set up is very sound.

Cheers,

Bill

Jade wrote: The cursor and keystroke problem always happens when ResScan is running, and only ever happens when ResScan is running. This somehow makes me suspect ResScan over other programs.

Sounds like ResScan is hogging the memory when running causing keystroke and cursor issues because the computer doesn't know who is more important, your typing or the ResScan software. I used to see such behavior when an anti virus scan started and I had too much other stuff running at the same time and the scan hogged up the available RAM.

Have you thought to check TaskManager for percentage of CPU usage when this occurs? I am thinking that ResScan use will be high. If the keystrokes you are trying to accomplish are within ResScan then something is up with ResScan. I would still check TaskManager. It almost sounds like a bad install again if the program wants to sit and think and think and think about doing something causing other stuff to slow down or jerk around. Then of course with the other problems with ResScan you have had maybe your computer just doesn't like it???

CCleaner is a good program to use if you haven't ever used it but from what you describe I am doubting it will help much unless there are some old fragments of the other ResScan still laying around causing mischief and sometimes running CCleaner can get rid of those. Especially since you had trouble with a simple uninstall of the old program. They shouldn't be that difficult to remove and when they are it might be registry issues. CCleaner will do the registry also and I never had it harm anything but it will let you make a copy of what it removes, just as a precaution. I have used it for years and years and never had to use the backup. Sometime old fragments can hinder a new install. I had that happen with Encore Pro.

try glary utilities also a great program

billbolton, you state you don't have anything to add to helping resolve this situation--got it. Thanks for weighing in anyway; always good to hear the range of experience.

Pugsy, I have 3 gig of ram, and the most I can get resscan to use is under 50 meg. The percentage only goes into the 20s. The total cpu or memory usage of all processes running is way under the amount available. In any case, that's a side issue. I would love to explore it further and resolve it also, but getting to be able to see my data again is first on the list.

I guess I can always go back to 3.7, which worked...though I would still like to have a newer version.

Jade wrote:I (and/or my 'designated representative' ) are comfortable doing these things. I will look into CCleaner.

Very good.

The cursor and keystroke problem always happens when ResScan is running, and only ever happens when ResScan is running. This somehow makes me suspect ResScan over other programs.

You're right, it's an interference with Resscan. What I mean though is that there is some other secondary situation that seems to conflict only with Resscan. What that would be can be difficult to determine. In the absence of other users seeing the same problem that tells me the other program, whatever it is, has something oddball going on, rather than Resscan. Try this. Before you reinstall Resscan, close every other program and process you possibly can using Task Manager. You might even disconnect from the internet and disable your internet security. Then reinstall and run Resscan and see if you still have the same cursor problem. If you still have a cursor problem, well then ????????????????????????????????

My computer has over 100 GB (yes, gigabytes) of free space.

I clean up and defrag the hard disk regularly, as well as make backups. It's in good shape, having been defrag'ed recently.

If you (or other techies here, who may check in this evening (fingers crossed)) have any other ideas on determining the exact cause, I'd like to know how to track it down and resolve it, if possible.

Very good and will do.

idamtnboy, thanks for your tenacity--appreciate it.

I'd like to put the cursor/keystroke issue on hold temporarily. That's a minor irritation, and I can learn to live with it.

Not being able to see my data, however, is a high-priority issue. I have a dr appt coming up and we'll both want to review a report of the past several weeks. The ol' bod is physically not responding well to cpap treatment and we've been doing some tests and gathering bunches of info to try to understand what's going on so we can address it. The cpap reports are an important piece.

I'm hoping to get some data points on another thread of what versions others are using with a setup similar to mine. I can try going back to an older version, if all else fails (knocking on wood).

Jade wrote:billbolton, you state you don't have anything to add to helping resolve this situation--got it.

Let me try this again......

It is highly likely that you have a very specific problem that only impacts your own PC, and from your responses so far you it also seems high unlikely that you will be able to to fix it yourself in any straightforward way. You need to get some professional advice from someone who can physically inspect the software and hardware configuration of your PC.

I hope that is plain enough for you.

Cheers,

Bill

bill..., then I will simply try going back to 3.7, which was functional. I gave in to the lure of sparkly newness! (In fact, I don't know that any higher version has anything I really need/want.) I'm not interested in "professional" help, which can come packaged in people who are actually more ignorant than myself--but I don't expect you to know that as you don't have much info about my background/experience/training.

I hope that is clear enough for you.

If you've something useful (to me) to contribute, you're welcome to do so. Otherwise, don't let the door hit you in the @$$ on the way out of this thread.

So sorry my idea didn't bear fruit. It was a long shot anyway. Sometimes we get lucky though. There appears to be some conflict somewhere with ResScan newer versions and your computer but I already gave it my best shot. I don't use ResScan so no help there. I was just trying general computer TaskManager stuff which sometimes will point a finger at a culprit .
Your CPU usage is fine so we can't blame it. It is not being overloaded.

I am sure you are way past frustrated at this point. I think I would just reinstall 3.7 and give yourself the reports you need right now and save this battle for another day if no one can come up with something that works.

Thanks, Pugsy. It's always helpful to have additional minds on a problem. You made a good suggestion; it didn't fail, it brought me one step closer to a resolution!

Fortunately, since I expect that at the very least going back to 3.7 will bring back functionality, I'm not that stressed.

Or maybe it was the 2nd glass of wine at dinner that did that...

Jade wrote:...
I got 3.7 uninstalled, and 3.12 installed. I restarted the computer.

When I open ResScan and try to load the patient file, nothing comes up and there's no error message... From Windows Explorer I can see the data files in the Patients folder, and as best I can tell they are complete, but they won't load.

Ideas?

Jade, any time you uninstall ResScan, you need to reboot before attempting another install to insure that any of the previous install's files are no longer in memory. If you revert back to 3.7, you will definitely need to do this after uninstalling 3.12 but before reinstalling 3.7.

Also, unless you are using a Resmed device to read your card, do not install any device drivers. They aren't needed if you're using a third-party or built-in card reader.

One last note - if you revert to 3.7 and any of your data files were "touched" by 3.12, 3.7 may no longer be able to read them. Do you have a backup of your patient folder from 3.7?

BernieRay, thanks for the re-start reminder; I think I've been doing that each time...! Am more sure that each time I've not installed the drivers, as those were working fine.

I do have my data backed up. The two days that I downloaded via 3.12 have two files each, one with an .rlk extension and one with a .tlk. Previous downloads only have a .rlk file, so I'm guessing .tlk is a 3.12 thing and I can safely delete them.

I tried installing and using 3.10 twice now, but get this error:

_ASSERTE: [window title]
intf != 0 @ [file name & path]

If I cancel out of that window, I can see my data, summary and graphs, fine. But I don't like getting an error each time. So it's looking like I could just go straight to 3.7, or see if there is a 3.9 or 3.8, and whether they work...

TLK files are temporary files. When you click the save button (in any 3.x version), the RLK file is created. TLK files only hang around when a Save wasn't performed and ResScan ended abnormally. As long as an RLK file exists that corresponds to a TLK file, the TLK file can be safely deleted.

_ASSERTE: [window title]
intf != 0 @ [file name & path]

may indicate that something went wrong with the installation or that there is a conflict with other software. Are you performing the installs/uninstalls using an ID with admin privileges?

BernieRay wrote:TLK files are temporary files. When you click the save button (in any 3.x version), the RLK file is created. TLK files only hang around when a Save wasn't performed and ResScan ended abnormally. As long as an RLK file exists that corresponds to a TLK file, the TLK file can be safely deleted.

_ASSERTE: [window title]
intf != 0 @ [file name & path]

may indicate that something went wrong with the installation or that there is a conflict with other software. Are you performing the installs/uninstalls using an ID with admin privileges?

Good to have confirmation about the TLK files.

Yes, my tech support guru also thought it was an install problem; I tried it twice, doing the uninstalls and reboots, etc. for the cleanest attempt possible. I guess it might be a conflict with other software, but even if I knew how to figure out what (and I don't) it's likely something I don't want to do without. I don't have a lot of stuff on my computer, and what's there is pretty much all stuff I need/want.

Jade wrote: I guess it might be a conflict with other software, but even if I knew how to figure out what (and I don't) it's likely something I don't want to do without. I don't have a lot of stuff on my computer, and what's there is pretty much all stuff I need/want.

It's cases like this why corporate IT departments get upset when MS just automatically pushes down updates to users' PCs, and when users willy nilly install programs on their PCs. Users hate it, but common sense for corporate operations dictate that the IT dept controls what's on users' PCs and test every update, both OS and software programs, before they are deployed. Windows, sadly, was not designed to let programs all run in their own little worlds with no impact on other programs.