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No option for "Undercover Action"?

I think that comes under "Make restitution"...

I read the definitions, took your poll, and then took the assessment test.

I find it interesting that the assessment test gave me a very different "apology language profile" from what I said in the poll. So either I misread the definitions or my language profile is just different from what I thought were my expectations, or something.

In the poll for this thread, I selected "request forgiveness" and "genuinely repent." I thought that's what I expect. But the assessment scoring said that my language profile is "accepting responsibility" (primary) and "expressing regret" (secondary).

Therefore, I would like to sincerely apologize to you, secret agent girl, for my thoughtless and, apparently, mistaken answers to your poll. I regret that I did not understand the definitions better, and I will try to do better with any future polls you post. Is there any way I can make it up to you?

jnk wrote:I read the definitions, took your poll, and then took the assessment test.

I find it interesting that the assessment test gave me a very different "apology language profile" from what I said in the poll. So either I misread the definitions or my language profile is just different from what I thought were my expectations, or something.

In the poll for this thread, I selected "request forgiveness" and "genuinely repent." I thought that's what I expect. But the assessment scoring said that my language profile is "accepting responsibility" (primary) and "expressing regret" (secondary).

Therefore, I would like to sincerely apologize to you, secret agent girl, for my thoughtless and, apparently, mistaken answers to your poll. I regret that I did not understand the definitions better, and I will try to do better with any future polls you post. Is there any way I can make it up to you?

LMAO...... I don't care who you are... that's funny right there!

My edit: I was laughing so hard at Jeff's (jnk) post that I forgot to add, thanks for a very interesting link, secret agent girl.

Went to the assessment link and scored same as Jeff did:
"accepting responsibility" (primary) and "expressing regret" (secondary)

On the poll, I had already chosen the last two, and only those two.

He's a more complex person than I am (that's a compliment, Jeff!)

My ex used to say to me "I'm sorry you made me do it."

How is that for an apology?

Catnapper - Joanie

Abject.

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secret agent girl wrote:. . . jnk, just wondering if you've ever been accused of over-thinking things . . .

I'm not sure what you mean by that, but I'll give it some thought and get back to you.

jnk wrote:

secret agent girl wrote:. . . jnk, just wondering if you've ever been accused of over-thinking things . . .

I'm not sure what you mean by that, but I'll give it some thought and get back to you.

"...crazy people...I'm on a message board with..."

brain_cloud wrote:Abject.

You don't know anything about aplogizing, do you, Sir Cloudy?

There are a lot of studies that show clearly the best way for doctors to reduce the chance of facing lawsuits is if doctors (and other professionals) would express sincere regret and accept responsibility when things don't go right. But it can be hard for someone in a position of power to admit they made a mistake.

I know this works, because my job required me to often step in and fix problems after the fact. I even had a few incidents where I had to be on the phone with our lawyers while their lawyers were on the phone. No fun.

In every instance, and especially that one, the very first thing to do is to clearly state the facts. No "right or wrong". Just state the facts. This includes acknowledging the frustration and anger the other side must feel.

Then clearly note that in any business transaction the objective is for both sides to "win". The seller sells a product for funds. The funds should be enough to cover the costs and provide some profit. The buyer wants a product that is worth the funds and helps them solve their specific problems. Sounds odd to note this. But reminding everyone what we want a win-win out of even a "messed up" situation can be refreshing for everyone.

Then if we were at fault, acknowledge it. If the other party was part of the problem, highlight it. Accept responsibility where you can. If the other party refuses to accept any responsibility, then confront them on this. Often they will step back from the brink when confronted with this type of attitude.

And throughout the discussion, acknowledge the frustration and/or anger they have at the situation. Don't accept responsibility for that. Only they can control their outlook. But acknowledge how they feel.

By the way, this is the rought outline for the "Xerox Customer Satisfaction" training. It works. Xerox figured out how to do this, and offered it to other companies, when they saw that it really works. I was trained in the approach, and I can personally attest that it works well.

interesting! thanks for sharing that with us. i would have thought 'accepting responsibility' would have been my choice...but the test showed mine number 1 category to be 'expresses regret'.

i learned something new today! yay!

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