Climateline hose burst last night - only 1 month old

Just to add one little positive note to this basically discouraging thread, I've been using my S9 Climate Line hose for 8 months now with no problem. Maybe my usage is weird: I use Auto Climate Control with the temperature set to the max for auto, namely 86 deg. I use nothing but distilled water and I clean the reservoir every year whether it needs it or not . Reading posts like these prompted me to buy a standby Climate Line for the inevitable breakdown of my original hose. My standby sits in my closet in the original wrap. Auto Climate Control is the primary reason I bought the S9. My compliance with my old ResMed Malibu was shortened because of the cold dry air blowing in my nose. I ran the Malibu with NO water because of regular every night rainout. Not knowing about this forum, I had never heard of a heated hose, and my good old DME's only solution was to sell me a hose wrap. My Malibu is now my standby machine and I have purchased the Aussie heated hose for rainout prevention if I ever have to use my standby. I have no logical explanation for my problem-free use of my Climate Line. Of course, I'm very careful to not pull on the hose when disconnecting. I love that warm wet air blowing in my nose and last night I had a period of about 6 hours of 0 AHI before running it up to 2.2 after my 2nd pee break!

I loved my Climateline until it burst! I believe this is a defective product due to numerous reports of error messages, pinhole leaks, or in my case, nearly through and through separation of the hose near the rubber coupler to the flow generator. I reported a medical device failure online on the FDA site. I feel that it is my responsibility to report a known defect and encourage others who have experienced any failure or failures to do the same. This is the only way that a corporation such as ResMed will take the matter seriously.

I have concerns that a hose that utilizes an electrical supply and spontaneously bursts or leaks despite following all manufacturers recommendations, could potentially cause serious harm to a user. I will let the FDA make their own determination after they notice ResMed of this and other Climateline failures.

Resmed will never advise a user to attempt to repair or alter in any way, any component of the S9, including, but not limited to the Climateline tubing. Until and unless this defect is remedied, I have decided not to continue to line the coffers of a corporation that knowingly continues to sell defective products.

I haven't had a problem in 500 hrs total run time and have awakened with hose wrapped around neck several times. Everything remained connected with no damage to hose. Once I even bolted out of bed during bad dream. I exited on my wife's side of bed! Luckily she was out of town and no injuries were incurred. The mask and s9 and h5i all stayed attached with no rainouts or leaks to report during this event. There was a lot of noise and scrambling to make sure sleep interruptions were kept to a minimum. If this stuff ever falls apart while on me or bursts at such low pressures, I will definitely follow rested gals advice.

Apart from the cost issue, would just having an Aussie hose as a replacement hose for the Climateline work? I am APPALLED about this, and hope those with problems will also contact the Better Business Bureau cc:ing Resmed. I thought I had done good research, but missed all this and have the hose.

For the expense, the hose should last as long as the machine. I wonder if anyone has considered a class action suit? A blow-out could seriously jeopardize someone's compliance and, of course, their life. I am not litigious by nature, but it seems that when you have this health issue, you have to fight for your rights.

Namaste,
MoonBear

MoonBear wrote:Apart from the cost issue, would just having an Aussie hose as a replacement hose for the Climateline work?

Basically yes, but you will need to manually enter your desired humidifier settings and be prepared to adjust them as weather (and other) conditions change.

I have a Sleepzone hose that I used with my S8. I haven't had any need to use it in over 9 months of S9 Climateline usage, but the Sleepzone hose is there as a backup if I ever do need it.

Cheers,

Bill

For sure, if a product is released early whether it be something like a hose or software glitches, the flaws will soon be identified with constant use in every condition imaginable. Sounds like a reasonable approach to test and evaluation but customer backlash and confidence is obviously a problem. I haven't had any defects show up yet and I have been tough on it, but now the element of surprise has been removed. I am interested in how these hoses have failed and I'm having trouble visualizing it with descriptions in various threads.

Laurie, did your hose fail along the heating element at the coupling? Or did it fail because the hose flexibility changed dramatically where it joined the connector? Or because of manufacturing defect in material used, for instance a discontinuity in hose plastic or manufacturing nick? Or do think it was just inferior materials being used? I've got two of these hoses and a hose from my PR machine and would like to know what to expect besides failure from my climatelines if mine decides to give up the ghost. Thanks from a retired engineer in Ohio.

Sounds like a few different types of failures. Mine developed a small slit about 1/8 inch long between the second and third coil, about 1/3 inch from mask end. It looked a bit jagged, like a hole poked in it. I think it was a thin spot or bubble in the plastic and didn't stand up to the flexing. Some have torn all the way around at the cuff, that may be from heat during the moulding process? I heard an air noise as it was exiting on my pillow, it may have torn all the way around had I not noticed it so soon. My replacement has been trouble-free. Sounds like you have a pretty tough one! john