getting cpapauction to add my prescription

dwhawaii · Post by **dwhawaii** » Thu Oct 21, 2010 7:11 pm

Say, for the last several weeks I have been repeatedly sending my new bipap ST prescription to cpapauction so I can bid on a machine with ST functionality - but there's no response, no progress... and no phone number. Anyone have any advice?

Thanks!

Topsail Girl · Post by **Topsail Girl** » Thu Oct 21, 2010 8:24 pm

sorry I can't help but are you sure your prescription is in date and are you sure your email addy is correct? I'm asking cause I uploaded my script yesterday afternoon about 2 pm edt and I had confirmation this am. Double check everything.

rested gal · Post by **rested gal** » Fri Oct 22, 2010 11:04 am

dwhawaii, cpapauction is under the same ownership as cpap.com

Perhaps someone at cpap.com (800 356-5221) could help get your Rx on file with cpapauction.

Hawthorne · Post by **Hawthorne** » Fri Oct 22, 2010 11:21 am

Have you tried just bidding on the machine and then checking the bids. It will show an "RX" if they have your prescription on file.

I don't recall getting any notification that my prescription was received. It just showed up when I bid.

Maybe you've done that and it is not showing up so you are asking.

dwhawaii · Post by **dwhawaii** » Fri Oct 22, 2010 11:36 am

I think the problem is that it was added incorrectly. My prescription is for a bipap ST - spontaneous/timed - but they apparently just added "bipap" which is incorrect. Thus when I try to bid on an ST machine the website tells me I don't have permission to bid on that catagory.

Does anyone have a phone number contact for them? I've explained it via fax and email a number of times and they don't seem to be doing anything. I called CPAPcom - where they have my prescription - but the people there can't do anything about cpapauction.

thanks

cflame1 · Post by **cflame1** » Fri Oct 22, 2010 11:38 am

did you ask them how to contact cpapauction?

johnnygoodman · Post by **johnnygoodman** » Fri Oct 22, 2010 2:49 pm

Howdy dwhawaii,

Please email you cpapauction username to cpap@cpapauction.com and we'll get this squared away.

Johnny

johnnygoodman · Post by **johnnygoodman** » Fri Oct 22, 2010 2:51 pm

Howdy,

3:48:33 PM Johnny Goodman: he's a guest on CPAPtalk I will ask him to email cpap@cpapauction.com his username
3:49:37 PM Eva Mourad: I think I found him
3:50:35 PM Eva Mourad: Please let him know I have fixed it. It was on the RX, but not checked off in the association screen which means he could not bid on an ST
3:50:51 PM Johnny Goodman: that's what he thought the problem was.
3:51:01 PM Johnny Goodman: glad it is an easy fix. I'll tell him sorry for the mistake.

Johnny

getting cpapauction to add my prescription

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