New bipap, wrong prescription

anyone have a bipap auto 25? the tech set it wrong and I can't seem to get them to fix it. Prescription is 13.8 >19.8, she set it at 13.8>17.8 ? I got the manual but its a little confusing.

Since you mention the number "25" in the machine's name, I'm assuming you have a ResMed S8 VPAP Auto 25.

The word "bipap" often gets used generically to refer to any brand of bilevel machine, but "BiPAP" actually is Respironics' trademark name for their bilevel machine.

"VPAP" (not bipap) is ResMed's trademark name for their bilevel machine. Just doublechecking with you as to exactly which brand of bilevel machine you have since each brand has its own way of entering the therapy setup menu and own pattern of buttons to push to make changes.

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