Cant get Encore Pro 2.3 64 bit to install in my vista PC

General Discussion on any topic relating to CPAP and/or Sleep Apnea.

Do you have EP 2 running on your computer?

Yes, 32 bit
1
11%
Yes, 64 bit
0
No votes
No
7
78%
I like polls
1
11%
 
Total votes: 9

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blakepro
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Re: Cant get Encore Pro 2.3 64 bit to install in my vista PC

Post by blakepro » Wed Aug 04, 2010 9:03 am

I must have scared everyone off with that last post. I'm not sure if that log file in the last post has anything to do with it, I was just something new I saw when I attempted the install.

Is this a hopeless cause? I'm pretty much ready to give up at this point. Its so strange that this wont install. As far as I know, my computer meets all the requirements to work.


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echo
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Re: Cant get Encore Pro 2.3 64 bit to install in my vista PC

Post by echo » Wed Aug 04, 2010 9:17 am

blakepro wrote:I must have scared everyone off with that last post.
Sorry but .

It really does sound like SQL isn't running when it's trying to do the install. The reason you get that message in the error log, "The server was not found or was not accessible. " pretty much means that SQL isn't running when the app tries to connect to it.

So the real question may be, why doesn't SQL start? Maybe there is a clue in the fact that the services start and then stop again? Can you check the event log for Windows or the SQL log again, after trying to re-start both services again? Maybe there is some info in there as to why SQL won't start.

Also it might help to post a screen shot of your services. Maybe someone can identify if a service is missing and/or at least we can see what your control panel / services thing in Vista looks like.
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blakepro
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Location: Utah

Re: Cant get Encore Pro 2.3 64 bit to install in my vista PC

Post by blakepro » Fri Oct 15, 2010 1:46 pm

SO, I have now installed Windows 7 on my computer (64-bit home premium)

Still wont install. Anyone have any advice for windows 7 I may not have applied when I was trying with vista?

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GumbyCT
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Re: Cant get Encore Pro 2.3 64 bit to install in my vista PC

Post by GumbyCT » Fri Oct 15, 2010 6:55 pm

To me Vista and Seven are the same. What works on one should work on the other. Many think Vista was the beta for Seven, so Seven has the latest patches.

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