My S9 just crapped out

PetrusKy · Post by **PetrusKy** » Tue Jun 01, 2010 1:36 pm

Well it worked for 25 days and then bit the dust. When I hit the On button, it just blows wide open and non-stop. ResMed said some kind of sensor failed - no kidding. Anyway, my online dealer will send a replacement overnight. It will cost me $45 for shipping and tonight will be a long one with no machine.

nanwilson · Post by **nanwilson** » Tue Jun 01, 2010 1:45 pm

Tom: Sorry to hear about your s9, but.......
Been there, done that! When the power went out for 15 hours a couple of weeks ago....man was that a loooong niiiight!!!! I'm now getting back battery up power.....just in case......................
Cheers
Nan

elena88 · Post by **elena88** » Tue Jun 01, 2010 1:46 pm

Oh, Im so sorry that happened!

You have had it less than a month..

hope the new one comes soon, and you are okay tonite!

elena

DoriC · Post by **DoriC** » Tue Jun 01, 2010 1:59 pm

Sorry to hear that and hope tonight will not be too bad. If you can, look for a backup machine. That was always my worry until I purchased a gently used one from a forum member.

PetrusKy · Post by **PetrusKy** » Tue Jun 01, 2010 2:07 pm

Thanks y'all. I think CpapAuction will be my new best friend in the days to come.

akcpapguy · Post by **akcpapguy** » Tue Jun 01, 2010 2:23 pm

Isn't the S9 still under warranty?

Uncle_Bob · Post by **Uncle_Bob** » Tue Jun 01, 2010 2:32 pm

The machine itself is covered by a 2 year warranty if purchased from an authorized on line dealer. Its always handy to have a backup around, even more so if your insurance has a 5 year replacement time.

When i had my climate line hose replaced under warranty they shipped it UPS ground for free and return shipping was free also.

Max250 · Post by **Max250** » Tue Jun 01, 2010 2:37 pm

akcpapguy · Post by **akcpapguy** » Tue Jun 01, 2010 2:42 pm

So if it's under warranty, why would he have to pay shipping?? The shipping should be covered under the warranty as well.

PetrusKy · Post by **PetrusKy** » Tue Jun 01, 2010 3:30 pm

Max250 wrote:Make sure that the mask type is not on 'full face', if you are not using a full face mask. If it is, then autostart is disabled and the machine will blow constantly once the on button is pressed.
Due to the valve system on all ffm's, the machine will not work on the ffm setting with autostart and is unsafe to do so (according to Resmed head office).

Holy cow, that's exactly what happened! Everything was fine until I bought a FFM and tried it. It did not work and fried the machine at the same time. I never suspected the mask because there was no mention of this anywhere. Heck, the machine even has "Full Face" as a choice for mask type. Funny the ResMed dudes didn't even ask me about this when I talked to them.

PetrusKy · Post by **PetrusKy** » Tue Jun 01, 2010 3:32 pm

akcpapguy wrote:So if it's under warranty, why would he have to pay shipping?? The shipping should be covered under the warranty as well.

The free shipping would take 5 days to get here. I paid extra to have it tomorrow.

Max250 · Post by **Max250** » Tue Jun 01, 2010 3:43 pm

akcpapguy · Post by **akcpapguy** » Tue Jun 01, 2010 3:44 pm

Time frame is irrelevant, if it's under warranty it should be replaced at the soonest possible tiem regardless of the cost of shiping.

YOU the consumer should not be expected to pay shipping so that you can get a warranty replacement of a critical medical device when you need it.

This situation is just plain silly.

My S9 just crapped out

My S9 just crapped out

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