Curly,
Good suggestions there about phone cord extensions...
I just had to transfer my Silverlining setup from my old W2000 laptop with serial ports to my new XP laptop with USB only. I bought an IOGear Serial USB adapter, installed the driver for the adapter, and it works fine.
Silverlining 3.6
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UKnowWhatInSeattle
- Posts: 148
- Joined: Tue Nov 16, 2004 7:20 pm
- Location: Seattle, Merica, Earth...
Because of this terrific site, I specifically went out of my way to order the Silverlining 3.6 software from cpap.com. I say this in sorrow, but for the last month they have been awful about permitting me to return a defective copy that doesn't, for Goodknight 425, match up with the website description of it. Perhaps it was because they got hit by Katrina - I hope so - but be very careful about what you order and expect from customer service on this product.
Morpheus,
Silver Lining 3.6 simply doesn't give breathing events (apneas, hypops, snoring etc.) on the 425. It's not a "defective copy" that you have, it's rather a limited program, or limited firmware on the machine, or both. The problem in getting the data you want is with Puritan Bennett.
Use the demo data on the CD - you'll get the same limitation that you get with you own data.
Other's have run into this problem as well, with hardware and software bought from other sources.
O.
Silver Lining 3.6 simply doesn't give breathing events (apneas, hypops, snoring etc.) on the 425. It's not a "defective copy" that you have, it's rather a limited program, or limited firmware on the machine, or both. The problem in getting the data you want is with Puritan Bennett.
Use the demo data on the CD - you'll get the same limitation that you get with you own data.
Other's have run into this problem as well, with hardware and software bought from other sources.
O.
_________________
| Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
| Additional Comments: Machine: Resmed AirSense10 for Her with Climateline heated hose ; alternating masks. |
Conflicts on com ports have been a problem from the earliest days of the PC. There are several parameters involved and some are shared. At one time we had to configure jumpers on the boards to set IRQ's and channels, etc. I guess it can still jump up and bite you sometimes.
Happy to hear you have a solution in hand.
Clif
Happy to hear you have a solution in hand.
Clif
_________________
| Mask: Ultra Mirage™ Full Face CPAP Mask with Headgear |
| Humidifier: HC150 Heated Humidifier With Hose, 2 Chambers and Stand |
| Additional Comments: Original= 9cm. current= APAP 7-11 |
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rested gal
- Posts: 12881
- Joined: Thu Sep 09, 2004 10:14 pm
- Location: Tennessee
I can understand why Morpheus is a little put out that the Silverlining 3.6 software he bought doesn't give full data from the 425. I took a look at the product page for the 425 package that includes the software. This is in the product description at:
www.cpap.com/productpage/1681
The Puritan Bennett GoodKnight 425 Bilevel machine includes the following features:
* Smallest, lightest Bilevel, BiPAP or VPAP on the market.
* SilverLining 3.6 Data Management software option to download compliance and session data.
When I see the words "session data", I figure, perhaps wrongly, that means data such as number of apneas, hypopneas, acoustical vibrations (snores), leaks, etc.
There's been some confusion ever since the 425 bi-level was introduced -- even a PB rep or two got it wrong, too, early on when people asked how the software works with the 425.
Farther down in the product description there is the following. (Calling the machine a "424" was an obvious typo):
"SilverLining 3.6 updated the 3.3 version with the ability to download the new GoodKnight 424 Bilevel machine."
and this:
"Indexes for apnea and hypopnia. Extensive patient data information."
I agree with ozij that the real fault is with PB for not revising their software by now to handle full data from the 425.
However I can certainly see why Morpheus might feel mislead when one reads the product description phrases for that particular package of machine and software on THAT page.
Looking at a different page -- the product page for just the software -- it starts out again with:
"SilverLining 3.6 updated the 3.3 version with the ability to download the new GoodKnight 424 Bilevel machine."
"Updated" sure sounds good, even though it doesn't say exactly what will be downloaded. You have to go down toward the bottom of the software description to finally see a statement that might raise a red flag if you're reading verrrry carefully:
"This is the only software that will work with the new Goodknight 425 Bilevel. The software allows access records of up 200 sessions of date/time usage data."
"usage data" = compliance ...hours of use.
But that might not be clear at all to someone who already had in mind what they had read on the 425's package deal page for machine with software -- the bit about "indexes for apnea and hypopnia".
www.cpap.com/productpage/1681
The Puritan Bennett GoodKnight 425 Bilevel machine includes the following features:
* Smallest, lightest Bilevel, BiPAP or VPAP on the market.
* SilverLining 3.6 Data Management software option to download compliance and session data.
When I see the words "session data", I figure, perhaps wrongly, that means data such as number of apneas, hypopneas, acoustical vibrations (snores), leaks, etc.
There's been some confusion ever since the 425 bi-level was introduced -- even a PB rep or two got it wrong, too, early on when people asked how the software works with the 425.
Farther down in the product description there is the following. (Calling the machine a "424" was an obvious typo):
"SilverLining 3.6 updated the 3.3 version with the ability to download the new GoodKnight 424 Bilevel machine."
and this:
"Indexes for apnea and hypopnia. Extensive patient data information."
I agree with ozij that the real fault is with PB for not revising their software by now to handle full data from the 425.
However I can certainly see why Morpheus might feel mislead when one reads the product description phrases for that particular package of machine and software on THAT page.
Looking at a different page -- the product page for just the software -- it starts out again with:
"SilverLining 3.6 updated the 3.3 version with the ability to download the new GoodKnight 424 Bilevel machine."
"Updated" sure sounds good, even though it doesn't say exactly what will be downloaded. You have to go down toward the bottom of the software description to finally see a statement that might raise a red flag if you're reading verrrry carefully:
"This is the only software that will work with the new Goodknight 425 Bilevel. The software allows access records of up 200 sessions of date/time usage data."
"usage data" = compliance ...hours of use.
But that might not be clear at all to someone who already had in mind what they had read on the 425's package deal page for machine with software -- the bit about "indexes for apnea and hypopnia".
Ozij - My copy arrived with a thumbrint and a scratch; I was able to use it once, it glitched, and I was not able to reinstall it on any machine. That means the disk was defective in material. That is not all.
As Rested Gal so helpfully points out, everything on the webpage description at cpap.com leads you to believe that you will get "Indexes for apnea and hypopnia. Extensive patient data information" for the 425. It does not. It gives you only patient compliance info. Before I bought the product, I did a full search on this website, and all participants reported they were able to get info on apnea and hypopnia. I was apparently the first 425 owner to try to do likewise, only to make the unhappy discovery that the software will not do that, regardless of what the website says. Since I am 100 percent compliant, I do not exactly need $100 of software to tell me that.
When I attempted to return this item, I was told first that if I opened the package, I would not be able to return it. When I pointed out the absurdity of that view (what if they sent me the wrong disk? what if it didn't work, as in fact turned out also to be true in this case? what if the product does not do what is promised?) and sought the help of Johnny Goodman, after one full month, I finally was able to get them to agree to return it, though they (Adam Robinson, their head of product management) that "Since you have opened it I will issue and RMA to verify the software is bad and will not load. However, if we get the software to load on our computers we will return it back to you and you will have to pursue assistance from a computer technician to get it installed."
I did not expect to encounter this type of 'customer assistance' from a site that sponsors such a wonderful forum as this one. I expected them to be responsive and reasonable. They have been neither.
As Rested Gal so helpfully points out, everything on the webpage description at cpap.com leads you to believe that you will get "Indexes for apnea and hypopnia. Extensive patient data information" for the 425. It does not. It gives you only patient compliance info. Before I bought the product, I did a full search on this website, and all participants reported they were able to get info on apnea and hypopnia. I was apparently the first 425 owner to try to do likewise, only to make the unhappy discovery that the software will not do that, regardless of what the website says. Since I am 100 percent compliant, I do not exactly need $100 of software to tell me that.
When I attempted to return this item, I was told first that if I opened the package, I would not be able to return it. When I pointed out the absurdity of that view (what if they sent me the wrong disk? what if it didn't work, as in fact turned out also to be true in this case? what if the product does not do what is promised?) and sought the help of Johnny Goodman, after one full month, I finally was able to get them to agree to return it, though they (Adam Robinson, their head of product management) that "Since you have opened it I will issue and RMA to verify the software is bad and will not load. However, if we get the software to load on our computers we will return it back to you and you will have to pursue assistance from a computer technician to get it installed."
I did not expect to encounter this type of 'customer assistance' from a site that sponsors such a wonderful forum as this one. I expected them to be responsive and reasonable. They have been neither.
I agree. Since the Silver Lining 3.6 functions so differently for the 425, it should made clear on the product page.rested gal wrote:However I can certainly see why Morpheus might feel mislead when one reads the product description phrases for that particular package of machine and software on THAT page.
I agree.Morpheus wrote:My copy arrived with a thumbrint and a scratch; I was able to use it once, it glitched, and I was not able to reinstall it on any machine. That means the disk was defective in material.
PB 425 software problems My comment on that thread was based on a series of PMs with -JB who adds her experience with the salesperson.
O.
_________________
| Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
| Additional Comments: Machine: Resmed AirSense10 for Her with Climateline heated hose ; alternating masks. |
Two quick points: 1) I still have not been given a refund for this product. 2) I think even if you read carefully - and believe me, I do - the website "Inhouse Comments" on this product in fact say that it will provide apnea and hypopnea data.
Let me quote the comments in their entirety:
"This is the only software that will work with the new Goodknight 425 Bilevel. The software allows access records of up 200 sessions of date/time usage data. For the 420E, it provides detailed recording and analysis of the last 96 hours of operation. It displays persistent residual apnea, hypopnea and snoring events that occur at set-pressure, allowing appropriate adjustments to therapy. Includes a download cable as well as one user manual for the GoodKnight 420S, one for the 420E CPAP and one for the 425 Bilevel."
Because this is all written in one paragraph, each sentence is not restrictive, it is additive. It's perfectly reasonable to read this paragraph to say that the 425 gives you 200 sessions of usage; the 420E gives you only 96. When the description goes on to say, "It displays persistent residudal apnea," etc, there is no lexical or linguistic reason to assume that this does not apply also to the 425. "It" obviously and logically refers only to the software, not the 420E.
For a full context, see https://www.cpap.com/productpage/purita ... ng-36.html
No consumer-friendly or responsible company should be arguing about refunding my money upon return of the product.
What continues to be clear is what a fine board this is. How many would permit this kind of discussion to go on about their own sponsoring organization without yanking the posts? Impressive.
Let me quote the comments in their entirety:
"This is the only software that will work with the new Goodknight 425 Bilevel. The software allows access records of up 200 sessions of date/time usage data. For the 420E, it provides detailed recording and analysis of the last 96 hours of operation. It displays persistent residual apnea, hypopnea and snoring events that occur at set-pressure, allowing appropriate adjustments to therapy. Includes a download cable as well as one user manual for the GoodKnight 420S, one for the 420E CPAP and one for the 425 Bilevel."
Because this is all written in one paragraph, each sentence is not restrictive, it is additive. It's perfectly reasonable to read this paragraph to say that the 425 gives you 200 sessions of usage; the 420E gives you only 96. When the description goes on to say, "It displays persistent residudal apnea," etc, there is no lexical or linguistic reason to assume that this does not apply also to the 425. "It" obviously and logically refers only to the software, not the 420E.
For a full context, see https://www.cpap.com/productpage/purita ... ng-36.html
No consumer-friendly or responsible company should be arguing about refunding my money upon return of the product.
What continues to be clear is what a fine board this is. How many would permit this kind of discussion to go on about their own sponsoring organization without yanking the posts? Impressive.
As a long time software specialist who has in past jobs spent many years diagnosing technical failures I can say with some confidence that if someone received a CD and successfully read it once, then claims it subsequently has a scratch on it and won't read, I would likely produce a report stating it was my professional opinion that if the scratch was preventing the CD being read then the user caused the scratch, but I wouldn't speculate on how or why the user may have done so.
CDs are intresting in that the data surface is (in good quality CDs) sandwiched between 2 layers of plastic. On cheap CDs that top layer isn't there, only a layer of paint. The way to damage these CDs is to scratch the top of them (sometimes writing with certain types of marker can do the damage).
Scratching the bottom or read side can cause damage through lens deflection / light reflection but if the scratch is not to severe, the CD can be recovered by rubbing the scratch with very soft cutting compoud (very very soft) - this is because all CDs have that layer of plastic between the data layer & the bottom.
From what I have read re this sale, it is another case of cpap.com selling what the buyer asked for but the buyer concluding it is not what they wanted. But, once a CD is opened used (and then later shown to be damaged) someone has to wear the cost. I believe both parties acted in good faith in the purchase / sale but the issue the purchaser has seems to be with Puritan Bennet rather than cpap.com.
We went down this ugly attack cpap.com path with sthnreb & his 'defective' xPAP machine - another clear case of cpap.com being beaten up repeatedly and 'loudly' on their own web site for an issue that should have fairly been taken to the product supplier.
I hope we are not going down that stupid path again.
DSM
CDs are intresting in that the data surface is (in good quality CDs) sandwiched between 2 layers of plastic. On cheap CDs that top layer isn't there, only a layer of paint. The way to damage these CDs is to scratch the top of them (sometimes writing with certain types of marker can do the damage).
Scratching the bottom or read side can cause damage through lens deflection / light reflection but if the scratch is not to severe, the CD can be recovered by rubbing the scratch with very soft cutting compoud (very very soft) - this is because all CDs have that layer of plastic between the data layer & the bottom.
From what I have read re this sale, it is another case of cpap.com selling what the buyer asked for but the buyer concluding it is not what they wanted. But, once a CD is opened used (and then later shown to be damaged) someone has to wear the cost. I believe both parties acted in good faith in the purchase / sale but the issue the purchaser has seems to be with Puritan Bennet rather than cpap.com.
We went down this ugly attack cpap.com path with sthnreb & his 'defective' xPAP machine - another clear case of cpap.com being beaten up repeatedly and 'loudly' on their own web site for an issue that should have fairly been taken to the product supplier.
I hope we are not going down that stupid path again.
DSM
xPAP and Quattro std mask (plus a pad-a-cheek anti-leak strap)
I certainly defer to your knowledge of software quirks, dsm, but consumer friendly and responsible retailers, online and off, make a point of standing behind their products. If you got a bad CD from Amazon, they don't make you deal with someone in Singapore who burned the CD. They step up and take responsibility. Such experiences encourage return customers. The opposite, not so much.dsm wrote: I believe both parties acted in good faith in the purchase / sale but the issue the purchaser has seems to be with Puritan Bennet rather than cpap.com.
On a different note - ever hear the old joke about the software engineer who went in the shower and never left? He made a terrible mistake. He read the shampoo instructions: "Lather. Rinse. Repeat."
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