What is your experience with the F & P Infinity nasal ma

Guest13 · Post by **Guest13** » Sun Aug 14, 2005 11:20 am

Margaret:

always a joy hearing from you DOWNUNDER! I wasn't aware it was still winter there! Very interesting info.

Have a great day!

steve,
ufo13

rested gal · Post by **rested gal** » Sun Aug 14, 2005 12:40 pm

I really think there should be some type of return policy within 10 days if the mask cannot work for you. They're not cheap and the companies would not receive back masks that do work. They should either drop the prices or make them returnable (right, I can see either of those happening-I guess, in a perfect world).

I agree absolutely with you, SLI! That very thing - return for full refund if not satisfied - actually was offered for a brief few months by one manufacturer on one mask... Aeiomed's Aura interface. Unfortunately, only one online store (cpapsuperstore) was willing to take Aeiomed up on its offer and actually sell that mask with a refund guarantee.

That policy was like a breath of fresh air (no pun intended) but it didn't last long. You can imagine the horror of most manufacturers and most stores at the very thought of refunds for masks. The wagons circled and Aeiomed soon dropped that policy.

You can read about it by doing a search on this message board for keywords: Aura refund

Sleepless on LI · Post by **Sleepless on LI** » Sun Aug 14, 2005 12:51 pm

Too bad that rather than the other manufacturers taking a lesson from Aeiomed, they shut that policy of theirs down with their disapproval and whatever else they did to stop Aeiomed from offering that policy. It's also too bad that there is nothing we can do, as a whole, to force the issue to get this policy of no returns changed. And I guess they know it's not like we can boycott buying masks until they changed their policies, although we all do have masks we can use for now...hmmm.

Forgot to log Margaret · Post by **Forgot to log Margaret** » Sun Aug 14, 2005 1:36 pm

I've been thinking about the idea of refunds, from a suppliers point of view as well, and I don't think that you will ever get them to do it for the obvious reasons. They will remain more than happy with CPAP users purchasing multiple masks. The manufacturers must be rubbing their hands together with the increased awareness in the community of sleep apnea ( there is a huge potential market ).

I think there might be more success getting assistance from the organizations & businesses that pay out for CPAP (medical funds, hospitals that purchase and then loan equipment to people on low incomes etc., health departments that should recognize CPAP as life support (cheaper than hospitalization).

Perhaps the Sleep Clinics could be funded to provide proper support for CPAP clients to view and try out ALL the available masks if they want (they have the necessary equipment to clean the masks already and they are certainly well paid now for their service). It might introduce more competition between suppliers (and give the smaller suppliers a chance to show their product).

I wish I had the money to set up a sleep clinic. I could retire early.
Thanks for your help
Margaret

Sleepless on LI · Post by **Sleepless on LI** » Sun Aug 14, 2005 2:29 pm

Margaret,

You sparked an idea in me when you said the DME clinics have the equipment to clean these masks. Well, why not have a "used" mask department within DME clinics where people who either don't have insurance and don't have the money to buy new or just want a mask and don't care that it's been a "test" mask can purchase these masks for sale at discounted prices? I would certainly buy one from them if I knew they had sanitized it safely. They could even buy back old masks and put them in this department, sort of like a thrift shop of masks. Another way to make money for them on masks that have already been paid for and they can now sell again. This way, people could try a mask and if they had to return it due to dislking it, it could be sold again and wouldn't be a total loss to the DME. It would have to be done with good faith totwards the users being applied, but it would be a way to keep the customers happy while still making some money on a return, not to mention bringing in customer who they wouldn't normally have.

yawn · Post by **yawn** » Sun Aug 14, 2005 3:17 pm

Margaret,
You might want to do a Search on SNAPP...there have been quite a few posts about it. I personally did not like the SNAPP for several reasons. I prefer the Swift...it's very easy to sleep on your side with it (even though it doesn't look like it). If you want me to go into more detail about the SNAPP, send me a PM.
Thanks!!!
Amy

Margaret · Post by **Margaret** » Mon Aug 15, 2005 6:55 am

A big "G'day Mate" and "thanks heaps Guys" to all of you for your advice. I am about to purchase a Swift (unless I'm knocked down first by that big bus WillSucceed warns us about).

I'll report in on my findings. When I return I'll bring a pet.

Love from Margaret 'Downunder'(Oz)

Sleepless on LI · Post by **Sleepless on LI** » Mon Aug 15, 2005 8:05 am

Margaret,

I am a Swift advocate and lover/user, so I say that was a great choice. Let us know how you make out.

rested gal · Post by **rested gal** » Mon Aug 15, 2005 9:21 am

I don't think that you will ever get them to do it for the obvious reasons. They will remain more than happy with CPAP users purchasing multiple masks.

You nailed it, Margaret! Everyone concerned is content with the profitable mask business "as is". Ooops, well not quite everyone. Darn, it's easy to forget the cpap users who actually have to wear masks all night long, every night!

idgie · Post by **idgie** » Wed Aug 17, 2005 9:45 pm

Margaret,
This is my first post to this forum, but I wanted to tell you about my experiences with 3 mask systems. The first mask I tried was the CPAP Pro. The CPAP Pro is a fitted boied mouthpiece that has

idgie · Post by **idgie** » Wed Aug 17, 2005 10:25 pm

Margaret,
This is my first post to this forum, but I wanted to tell you about my experiences with 3 mask systems. The first mask I tried was the CPAP Pro. The CPAP Pro is a fitted boiled mouthpiece that has 2 nasal pillows. http://www.cpappro.com/index.html The CPAP Pro is really comfortable if you can handle sleeping with a mouthpiece (no headgear). The problem I had with it was, as a side sleeper, the nasal pillows would move too much to keep a good seal.
The 2nd mask I tried was the ResMed Mirage Swift. The Swift is a good mask with the only draw back being that the straps leave marks on one's face. The Swift would be a great product if it only had gel cushions on the inside of the face straps.
I just tried the Infinity Nasal Mask thinking it would be as good as the Swift but wouldn't leave marks. I was really disappointed in it. The nasal pillows are okay, but the the infinity's swivel joint and tubing is too rigid and too heavy so that the mask does not stay in place.
I would recommend the Swift or the CPAP Pro as something that would be comfortable and not too disturbing to fellow passengers as to make them rush to the exits. In all honesty, I can not recommend the infinity.
Hope this helps and happy travels.

Sleepless on LI · Post by **Sleepless on LI** » Thu Aug 18, 2005 7:09 am

idgie writes:

The 2nd mask I tried was the ResMed Mirage Swift. The Swift is a good mask with the only draw back being that the straps leave marks on one's face. The Swift would be a great product if it only had gel cushions on the inside of the face straps.

Hello and welcome to the site. I just wanted to give you a link to a post you may find helpful. A lot of us agree with you on the Swift being great, but hate those swoosh marks. Maybe this can help you.

viewtopic.php?t=4086&highlight=swoosh

WillSucceed · Post by **WillSucceed** » Thu Aug 18, 2005 7:27 am

Margaret wrote:

A big "G'day Mate" and "thanks heaps Guys" to all of you for your advice. I am about to purchase a Swift (unless I'm knocked down first by that big bus WillSucceed warns us about).

Watch out for that bus, Margaret!!!!! Its a big one!

I have a Snapp and it is OK. Not excellent (that's Breeze, for me) but OK. I have only used it a handful of times. I find it more stable for side-sleeping than Swift and the headgear is more comfortable for me than Swift but, the prong part of the pillow can be a bit annoying until you get used to it.

I don't think I would buy another Snapp --I have only bought one mask twice, Respironics Comfort-Lite. I find it to be a very comfortable mask but it is a bit twitchy. This second one whistles like crazy so I don't use it much.

Sleepless on LI · Post by **Sleepless on LI** » Thu Aug 18, 2005 7:32 am

WS,

Hi. Hope the world is treating you well.

About the Snapp, it appears as if the weight of the entire interface is pulling downward and may be detrimental to the functionality of it. What specifically didn't you like about it?

Margaret forgot to log in · Post by **Margaret forgot to log in** » Thu Aug 18, 2005 7:33 am

idgie
Thanks for your commments. I have ordered the Swift and am just waiting on delivery. I am definitely going to follow Lori's advice and buy the toe bandages if we have them in Australia ( thanks yet again Lori for your helpful advice ).
Margaret

What is your experience with the F & P Infinity nasal ma

Thanks Margaret.....................

refunds

Ready to go!

Infinity Nasal Mask

Infinity Nasal Mask

swoooooooooooosh