Respironics nightmare

did i miss what item was ordered? All I saw was a humidifier. This is what i think ( if anybody cares) If the website was wrong and the customer didnt use the humidifier...ie.. put water in it. Then they should get a full refund. If the website was right and the customer ordered the wrong one then 50% is a bargain.

I have been ripped off from internet sites, you order something that doesnt work, and they charge you a restocking fee, when the restocking fee wasnt mentions during the intial sale. I love this and the CC company didnt defend me ( ex cc company) I told them that I could sell people rocks and when they return it they have to pay a restocking fee. they didnt want to hear it. :::::::::Stepping off my soap box :::::::::::::

Thank you to all the Monday Morning Quarterbacks.

Next time I order ANYTHING from ANYBODY I will ask 10,000 questions before I spend a dime.

Seems like there are only two people who see the nature of my beef.

Since my particular model wasn't specifically excluded from the compatibility list, I assumed it was compatible.

I did buy the wrong piece of equipment.

I still contend however since the merchant claimed compatibility with a series of machines, it is his responsibility to include exclusions, or make known that only some models of the family are compatible.

Had he stated........."This humidifier is compatable with most of the REMstar family", I would have had a heads up to inquire further.

I based my decision to buy this unit on "Works with the NEW REMstar family" and the tiny picture of a machine that looked remarkably similar to the unit I own.


Any legal professional have a take on my argument, that the vendors description was misleading, and should be acountable for not supplying exclusions, when he provided inclusions?

this is a Remstar - would I even attempt to use an integrated humidifier with mine? and yes I own one






end of discussion -

I think you need to know what you got and what works with it

NEW is NEW

LITE is NOT NEW

You are blaming the wrong person for your mistake. Now accept the consequences.

And yes cpap.com does make mistakes - been there - done that - they fixed it too.

slacker361 wrote:did i miss what item was ordered? All I saw was a humidifier. This is what i think ( if anybody cares) If the website was wrong and the customer didnt use the humidifier...ie.. put water in it. Then they should get a full refund. If the website was right and the customer ordered the wrong one then 50% is a bargain.

I have been ripped off from internet sites, you order something that doesnt work, and they charge you a restocking fee, when the restocking fee wasnt mentions during the intial sale. I love this and the CC company didnt defend me ( ex cc company) I told them that I could sell people rocks and when they return it they have to pay a restocking fee. they didnt want to hear it. :::::::::Stepping off my soap box :::::::::::::

Health & medical supplies are subject to very tough laws & rules about reuse.

Once the item was opened it became subject to those rules & regs (blame FDA).

The offer of 50% refund is very generous in that they offered to allow the buyer to keep the item & there is an excellent chance of recovering the other 50% via cpapauction or elsewhere.

The H2 humidifier was designed to work with a range of cpaps & bilevels & not just Respironics gear. I have an H2 myself that I purchased for just such use (to attach to a PB330 Knightstar bilevel). It will work with any cpap if the user fits a short (12" hose) freely available from any cpap outlet.

I empathise with the original poster but on health related products the sellers can't wear a 100% loss because of a mistake (although, I am satisfied the H2 can be used with just about any cpap machine if set up with the 12" hose extension).

DSM

pogertt wrote:Any legal professional have a take on my argument, that the vendors description was misleading, and should be acountable for not supplying exclusions, when he provided inclusions?

I'm not a legal professional, but as someone who went to business school (which included courses on business law), I would say that yes you have a case, but they would have decent defense arguments as well. Your case would be *much* stronger if you had actually called them and described your equipment to them, but I think in that case you would have got the correct humidifier. I think they are offering you a good deal with the 50% return. How much would it cost you to take them to court? Because that would be the only other way to settle it. I do see your point about the description, though. I think they should update that page to call attention to the fact that there are many models of Remstar out there and the humidifier may not work with all of them.

I am sorry for the confusion you have encountered regarding your CPAP and humidifier. The “Remstar” brand has been used since the Mid 1990’s and there have been multiple releases and varieties of CPAPs and humidifiers. Just like Ford Motor Company releases different Mustangs from year to year. The representation of these products by an Internet Dealer is solely the responsibility of that dealer.



Regards,

Philips Respironics Product Support."

I am getting a chuckle out of a medical equipment manufacturer making an analogy of CPAP machines to Mustangs. In a letter to a complaining consumer! Quite unprofessional.

The rest of Respironic's reply is both appropriate and sufficient. Some kid must have thrown that Mustang in.

Guest wrote:is "verbage" like cabbage? Did you mean to type verbiage?

verbage /ver'b*j/ n. A deliberate misspelling and mispronunciation of verbiage that assimilates it to the word `garbage'. Compare content-free. More pejorative than `verbiage'.

Verbage like cabbage? Maybe, in the sense that whoever wrote the verbage should have to eat them thar words!

Howdy Guest,

I've reviewed this order. Here's where I am with it:

This product page has existed for years on CPAP.com and has generated thousands of orders without issue. I believe our description was adequate, however, it was not perfectly and inescapably clear. We're the retailer and you're the customer. We create product pages with crystal clear descriptions and (if we're lucky) you buy from us. This is our fault and I apologize. To correct this situation:

1. We've updated our product page:

https://www.cpap.com/productpage/respir ... ifier.html

No one else will run into this problem again.

2. Please send us back the unit at your expense and we'll refund you the $150.00 you paid for the REMstar Heated Humidifier. Our Returns and Customer Service Managers have been alerted to be on the lookout for the package and your order is flagged to be refunded on receipt.

Johnny

Way to go, Johnny!

Although I don't believe that cpap.com did anything wrong, the clarification will help prevent other mishaps and your generous offer to the writer is really great, thoughtful customer service.

Mindy

Good on you, Johnny. cpap.com comes thru again!!!

But - if these doggone manufacturers would QUIT re-cycling their darn series and model names ad infinitim a lot of confusion could be avoided, i.e. how many Plus models? Pro and Pro II? S8 Elite? S8 II Elite?, etc. etc.

Slinky wrote:But - if these doggone manufacturers would QUIT re-cycling their darn series and model names ad infinitim a lot of confusion could be avoided, i.e. how many Plus models? Pro and Pro II? S8 Elite? S8 II Elite?, etc. etc.

you know it makes life easier for those RTs at the DME's - heaven forbid if they actually had to learn the name of a new model -- actually it seems like they don't know these names anyhow

Hey, Jules, if these xPAPs didn't come w/a Quick SetUp Guide most of those local DME supplier RTs wouldn't be able to set the devices up at all, not even the Default settings!!! Those Default settings HAD to have been developed specifically for local DME suppliers' RTs!

Wow. All I can say is: Johnny is a LOT nicer guy than I am.

Above and beyond the Call of duty, Johnny. Now about those 16 inch wheels that don't fit my Pinto. Jim

Do I have ship them back to you, or can I drive them there?

Goofproof wrote:Above and beyond the Call of duty, Johnny. Now about those 16 inch wheels that don't fit my Pinto. Jim

Do I have ship them back to you, or can I drive them there?

Afraid of a little bodywork, there, Goofproof?

pogertt wrote:Boston, are you an employee of cpap.com?

Pogertt

NO, I am not, however if i were, you would not be recieving a refund, what you would recieve would make it incredibly difficult to sit for awhile.

I DO work in retail, and am amazed at the number of people that work the system. You didnt do enough legwork to make sure you purchased the right humidifier, and now your blaming someone else. You had your hissy fit and got what you wanted.
They have a 800 number readily available, you should have used it.
Johnny is being a great merchant for giving you a full refund.