Respironics Firmware still Sucks!

Respironics Firmware still Sucks, but it is the best auto machine out there at this time! I had been resetting my smartcard every 3 weeks to get around the very annoying problem of skipping a day (or two) of detail data, when tonight it skipped day 15 (16 sleep sessions). I sure hope this thing works better than it can output data on a consistent basis.

If this were a commercial product, they would have real competition and wouldn't be able to foster off stuff that works part of the time on consumers. Why are they able to not fix humidifiers that leak, firmware that produces summary data that a 5th grader can do better in their head, and therapy data that just takes a couple of nights off a month for no good reason at all?

I have three, and their firmware all blows, you must have it plugged in backwards. If the "M"eries was manufactured by Microsoft, it wouldn't be called a firmware problem, it would be a retro-upgrade. Jim

Jim, It is not plugged in backwards. It will record the hours, time in apnea, pressure and other daily compliance items and record absolutely nothing in the detailed report!!!! I have many examples and I am sure others can produce the same examples. If it was a commercial product, a firmware upgrade would have been available months ago! If you have not seen the problem, I sure wish I knew the reason why so many others are having the problem in the M Series machines and Respironics has not done anything to eliminate the problem in newly manufactured units?

Yes, I see you have the old reliable tanks. Why couldn't they have just put this same firmware in the M Series?

I'm doing a little experiment, as I, too, have this problem. Is it the card that's "messed up" or is the process of the machine recording onto the card that's the issue?

Pam

It is the machines, not the card. There was a long post on this several months ago and the conclusion was to erase the card every 3 weeks, but mine did not record the details on the 16th sleep session on the 15th day. Up to then the card erase had worked for quite a few weeks. One night is not that important, just looking back through months of data and see all the gaps really shows up the problem. Many times it skips 2 days and then goes back to recording normally.

ww wrote:Jim, It is not plugged in backwards. It will record the hours, time in apnea, pressure and other daily compliance items and record absolutely nothing in the detailed report!!!! I have many examples and I am sure others can produce the same examples. If it was a commercial product, a firmware upgrade would have been available months ago! If you have not seen the problem, I sure wish I knew the reason why so many others are having the problem in the M Series machines and Respironics has not done anything to eliminate the problem in newly manufactured units?

Yes, I see you have the old reliable tanks. Why couldn't they have just put this same firmware in the M Series?

In order to please their customers, they had to come out with a machine that was smaller, and lighter, travel friendly. To do that, they had to install smaller firmware, add a tag along power supply, to farther reduce weight they added a HH, that wouldn't hold water. It was bought by the truck loads because everyone has to have the latest and the greatest. The problem is seldom is newer better made, it is however cheaper to produce, so it can be sold for more profit. They can even pratice MAP pricing to artifically keep the profits to the maxium. With higher profits they can even sell the company to a bigger company.

Don't you just love big business, and how they care for their consumers. Jim It's the American Way.

thought for a minute you were talking about the machine design, but I see you have haven't gotten that far yet

I do give them credit for having some software for the patient. While the LCD data is done half assed like the overall
machine design, I do give them credit for making it available to the patient.

Maybe I'm just imagining this, but it seems that almost always when I've read about someone reporting that their M machine occasionally skipped a day or two of data, the skips were on weekends -- like a Saturday and/or a Sunday. Has there been a pattern of weekends being the most likely days the machines skipped, when they failed to record data... or is it my imagination? The Lost Weekends?!!!

rested gal wrote:Maybe I'm just imagining this, but it seems that almost always when I've read about someone reporting that their M machine occasionally skipped a day or two of data, the skips were on weekends -- like a Saturday and/or a Sunday. Has there been a pattern of weekends being the most likely days the machines skipped, when they failed to record data... or is it my imagination? The Lost Weekends?!!!

I think they assigned 1 engineer for each of the 7 days detailed data, the dude that took care of Saturday night's went partying and put in a Goto_Sunday for his portion. So far that is the only day with accurate data

I have not had the problem of the missing detail data for several months now. Someone on the fourm suggested formatting the card to help this issue. I started formatting the card every Sunday morning when I got that day's data onto the computer.
I don't remember if my missing detail data was always on weekends or not. It may well have been. Anyway, no missing data for quite a while now.

Is your data also missing from EPA?

(Maybe it's just a reporting issue?)

Gumby had a thread where he claimed the missig data was from to many sessions on the card. Maybe too many naps or removing the card. I thoughtn he suggested a 2nd card but removing the card during naps would work too.

Pardon me, whilst my 3 Resmeds (Elite, AutoSet, VPAP Auto) and AutoScan 5.7 & ResScan 3.4 gloat a little. It seems our Aussie friends know how to do something right.

Slinky wrote:Pardon me, whilst my 3 Resmeds (Elite, AutoSet, VPAP Auto) and AutoScan 5.7 & ResScan 3.4 gloat a little. It seems our Aussie friends know how to do something right.

Pardon me Slinky but have I not been reading how the new ResMeds no longer record the pressure and the new ResScan 3.5 not being available to US customers. Are you sure ResMed is not following Respironics down the "Yellow Brick Road"!!!

If you erase the card on Respironics every week so that it record all the full data before it rolls off it will not lose any days. Like Hawthorne I erase every Saturday morning and have not lost a day in over 8 months. I get to save all the detailed data.

Jerry

My machine is fairly new and it records pressures.