Apria/ can i keep masks that i have already tried

Guest · Post by **Guest** » Wed Dec 12, 2007 7:51 am

Apparently Respironics understands that users should try multiple masks in order to find one they like. That's why they have had the "Comfort Series and My Life Series 30-Day Satisfaction Promise Program" in place now for several years. It allows a DME to just return a mask to Respironics or they get credit for it, whatever. At least Respironics gives DMEs the option.

More info: http://www.sleepapnea.com/providers/bus ... tions.aspx

Slinky · Post by **Slinky** » Sat Dec 22, 2007 10:58 am

And quoted from the Respironics' Provider section:

Supply Replacement Program
Respironics Supply Replacement Program is designed to engage your patients proactively regarding proper mask and accessory use and replacement to drive greater comfort and long-term patient compliance. The program is designed to help you achieve better setup, management, tracking, and follow-up with patients to capture the revenue associated with ongoing mask and accessory replacement.

Flex Promise Program
Clinical evidence stands behind the Flex Family of pressure relief technologies. Homecare providers, sleep professionals and patients stand behind it, and we stand behind the Flex Family, too. In fact, we'll make you a promise. If any patient is non-compliant on C-Flex or A-Flex, we'll credit the homecare provider 100% of the C-Flex or A-Flex unit purchase price toward the purchase of a Respironics bi-level OSA device with Bi-Flex. Some restrictions apply.

Comfort Series and My Life Series 30-Day Satisfaction Promise Program
The goal of the Comfort Series and My Life Series of masks is to help you fit "100% of your patients, 100% of the time." The program takes our intent one step further-your patient will be satisfied with our mask or we'll replace it. If a patient discontinues use of a program-approved mask in favor of another mask during the first 30 days of use, we will replace the original mask at no charge.