DreamWorker

Guest · Post by **Guest** » Thu Nov 29, 2007 7:06 am

When i start download data fron Sm.Card reader for new patient . enters error number D . what thats mean .. please HELP

sleepycarol · Post by **sleepycarol** » Thu Nov 29, 2007 7:08 am

You will probably have to tell us which program you are using as it might make a difference.

You might want to join the group as there is a wealth of information on here.

Guest · Post by **Guest** » Thu Nov 29, 2007 7:12 am

I use Encore Pro 1,8i. company ID 300289 and cannot download data from Maco DT smart card to new patient

Bert_Mathews · Post by **Bert_Mathews** » Thu Nov 29, 2007 10:55 am

Anonymous wrote:I use Encore Pro 1,8i. company ID 300289 and cannot download data from Maco DT smart card to new patient

It sound like you don't have it in a DIRECT USB plug -- Try the one on the back of your computer and reinstall the Mako software. Once you get a reading the card will have to be PLUGGED into that SAME port EVERY TIME!

BERT

mindy · Post by **mindy** » Thu Nov 29, 2007 10:58 am

Or is it possible you have the wrong driver for the Smartcard reader?

Mindy

Wulfman · Post by **Wulfman** » Thu Nov 29, 2007 10:59 am

Or, the correct driver is not installed. (among many other possibilities)

Den

Goofproof · Post by **Goofproof** » Thu Nov 29, 2007 12:36 pm

You also have to go into Encore Pro, and tell it to download from the USB. the default is serial. They need a new programmer, he still thinks DOS.

You have to create a patient profile too. Jim

Guest · Post by **Guest** » Thu Nov 29, 2007 2:43 pm

The driver is normal and working properly last week , then i install DVI to make video records on the same computer . Then this error is starts ... If someone of you know what this error mean Error number , or how to contact to some of hardware specialist in Encore .. tell me Please !!!!

Guest · Post by **Guest** » Thu Nov 29, 2007 2:45 pm

Error D -sorry for : D

mindy · Post by **mindy** » Thu Nov 29, 2007 3:06 pm

Anonymous wrote:The driver is normal and working properly last week , then i install DVI to make video records on the same computer . Then this error is starts ... If someone of you know what this error mean Error number , or how to contact to some of hardware specialist in Encore .. tell me Please !!!!

You could try Respironics support but if this is EncorePro and you're not a DME or similar, you may not get much response. Still worth trying, however.

I can't tell at a distance precisely what is wrong, but if I had to hazard a guess, I would think that the DVI installation may have overlaid a DLL that was also used by the EncorePro software with what is probably a newer version and won't work with EP. That kind of stuff happens! You could try uninstalling EP and then reinstalling but it's possible that then DVI might or might not work.....

Or find a local tech person to get hands on your computer to see if they can figure it out.

The other possibility is that there is a web site where, for a subscription fee, you can get expert help. If you're interested, let me know and I'll check on it. I don't know if it's only for businesses or not.

Mindy

Guest · Post by **Guest** » Fri Nov 30, 2007 12:21 pm

Thank you but the DLL is not wrong software and hardware are original and paid .. i try everything .. thank you for help anywhere ....
But if someone knows what this error mean .. problem is still here !!! Or Maybe i must change everything to find working hardware!!!
I`m disappointed from this product!!!!!!
For Myndi .. i am here technical support for computer .. the machine working perfect! Just this product not working!

Wulfman · Post by **Wulfman** » Fri Nov 30, 2007 12:29 pm

Anonymous wrote:The driver is normal and working properly last week , then i install DVI to make video records on the same computer . Then this error is starts ... If someone of you know what this error mean Error number , or how to contact to some of hardware specialist in Encore .. tell me Please !!!!

I'm confused. Why would you then say that the product is not working and that you're disappointed? (after installing the DVI)

Maybe you need to uninstall the DVI and whatever else was installed with it to see if it starts working again. Or.....reinstalling the Encore software again.

Den

Guest · Post by **Guest** » Fri Nov 30, 2007 1:24 pm

I do this on another computer, the same thing without DVI card ... i think the card reader or program is broken ... or maybe they working on the same IRQ but i see this tomorrow ...

Goofproof · Post by **Goofproof** » Fri Nov 30, 2007 1:30 pm

Or if you are using XP with Restore on, going back to a point when it was working. BTW: I've never had restore save me, so I turn mine off when I reinstall. What is DVI's real name? I may use it also. Jim

Guest · Post by **Guest** » Fri Nov 30, 2007 1:36 pm

The restore not repair problem .. the software for SCR is for Vista .. I download from site original for XP ...

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