Service Required!

Vadim · Post by **Vadim** » Mon Oct 29, 2007 6:04 am

I opened the box of my newly ordered machine with A-Flex (Respironics Remstar), pluged it in, and got the message Service Required with big exclamation mark. Have you experienced something like this?
According to manual, I have to send it to homecare provider, i.e. to cpap.com.

GumbyCT · Post by **GumbyCT** » Mon Oct 29, 2007 8:14 am

Ouch, call them to see if the can do a faster turn around for you.
Good Luck,
GumbyCT

Slinky · Post by **Slinky** » Mon Oct 29, 2007 9:33 am

It sounds like your supplier didn't set your machine up according to your script before they shipped it out to you - or if they did they didn't set it up properly and forgot to set something. Call the supplier up and see what they suggest you do. Most likely they will want you to bring it in, BUT they "might" have you go thru the settings over the phone w/them and tell you how to make any necessary corrections. It is unlikely the machine itself is defective.

(Before you take it in to the supplier check thru everything and if the Clinician's Manual (setup manual) is included, KEEP IT, don't return it. IF they want you to bring everything in take the User's Manual back w/it BUT NOT THE Clinician's Manual [just give them a blank stare like you don't know what they are talking about]).

Wulfman... · Post by **Wulfman...** » Mon Oct 29, 2007 9:37 am

Slinky wrote:It sounds like your supplier didn't set your machine up according to your script before they shipped it out to you - or if they did they didn't set it up properly and forgot to set something. Call the supplier up and see what they suggest you do. Most likely they will want you to bring it in, BUT they "might" have you go thru the settings over the phone w/them and tell you how to make any necessary corrections. It is unlikely the machine itself is defective.

(Before you take it in to the supplier check thru everything and if the Clinician's Manual (setup manual) is included, KEEP IT, don't return it. IF they want you to bring everything in take the User's Manual back w/it BUT NOT THE Clinician's Manual [just give them a blank stare like you don't know what they are talking about]).

Slinky,

It came from CPAP.COM......and that's who they need to contact (call)....ASAP.

Den

Vadim · Post by **Vadim** » Mon Oct 29, 2007 10:16 am

I sent them email last night, but it seems it takes them a while to reply.
I just don't want to ship it again...from Canada
Anyway, you folks are great with replies, it feels like kinda big family on this forum thanks!

Slinky · Post by **Slinky** » Mon Oct 29, 2007 10:30 am

Ooopsie!!!! I was WAY outta the loop on that one. Duh!

Snoredog · Post by **Snoredog** » Mon Oct 29, 2007 10:35 am

Since you are in Canada, I would first try:

Holding down the <- -> keys while plugging in the power, wait for 2 beeps release, press the (+) key and go through programming using the Setup card that came with the machine.

Set it on A-Flex,

If your script included a pressure cpap.com would have plugged those values into the machine. I would also make sure the SmartCard is seated correctly (not upside down or anything).

Vadim · Post by **Vadim** » Mon Oct 29, 2007 12:43 pm

I think I better don't play with it, or the blame will be put on me. I rather send it to them. They suggested to send a new one to my, charge me for it, and when they get the defective one back, they will refund me its price. Complicated! I still have a week left on my rental device, otherwise I would sleep with no machine now...

msheda · Post by **msheda** » Mon Oct 29, 2007 12:54 pm

Is the smart card in it? did you try to take it out and put it back in?

(it goes with the gold chip first, facing the right side)

msheda · Post by **msheda** » Mon Oct 29, 2007 12:56 pm

BTW.. the heck with e-mail, give them a call, they are great on the phone.

Guest · Post by **Guest** » Mon Oct 29, 2007 10:13 pm

Vadim, I don't get it. Your machine is already broken. Listen to Snordog and others and try their simple steps to try to fix the machine. You really don't have anything to lose. Don't risk your life by maybe not having a working machine to use. Oh yeah, IMO.

extremeliver · Post by **extremeliver** » Mon Oct 29, 2007 10:16 pm

Don't you hate it when you post as a guest. I feel so stupid!

rested gal · Post by **rested gal** » Tue Oct 30, 2007 12:07 am

Vadim wrote:I think I better don't play with it, or the blame will be put on me.

What Snoredog said is what I'd try. What he suggested is not "playing" with the machine. It's simply doing a setup of the machine -- there'd be no "blame" involved. Taking the machine apart would be "playing" with it in this instance. Doing the "setup" routine is not taking the machine apart.

Vadim wrote:I rather send it to them. They suggested to send a new one to my, charge me for it, and when they get the defective one back, they will refund me its price. Complicated! I still have a week left on my rental device, otherwise I would sleep with no machine now...

That's fine, but I'd sure want to try going through the "setup" routine once, anyway, before I went to all that trouble and expense.

Vadim · Post by **Vadim** » Thu Nov 01, 2007 6:45 pm

As some time passed, here is what happened: cpap.com just sent me a new machine, and I sent the broken one back to them. As simple as that!

I really like the way they do customer service and support!

Service Required!

Service Required!

cpap.com

better not to touch

Re: better not to touch

got new machine