Smart Card Reader- Need Help

Sergey45 · Post by **Sergey45** » Wed Aug 15, 2007 5:44 pm

OK. I am trying to load to my PC my first ever results from Smart Card recorded last night.

I am clicking Download Data (under Interactions) and then Smart Card Reader. After 15 seconds – Message Encore Pro: Can’t connect to the device.

Trying to click Smart Card Utilities (under Other Tasks) – same result - Message Encore Pro: Can’t connect to the device.

It is clear that Encore Pro doesn’t see the Smart Card Reader. Any suggestions?

Thanks for any input.

jskinner · Post by **jskinner** » Wed Aug 15, 2007 5:50 pm

Sergey45 wrote:OK. I am trying to load to my PC my first ever results from Smart Card recorded last night.

I am clicking Download Data (under Interactions) and then Smart Card Reader. After 15 seconds – Message Encore Pro: Can’t connect to the device.

Trying to click Smart Card Utilities (under Other Tasks) – same result - Message Encore Pro: Can’t connect to the device.

It is clear that Encore Pro doesn’t see the Smart Card Reader. Any suggestions?

Thanks for any input.

What version of windows are you using? What version of Encore Pro? Are you using the correct smartcard driver?

-james

Sergey45 · Post by **Sergey45** » Wed Aug 15, 2007 5:58 pm

Windows XP home
1.8.49
Smart card from that Asian company in Hong Kong

cflame1 · Post by **cflame1** » Wed Aug 15, 2007 6:22 pm

which CD did you install the card reader drivers from?

is the card reader plugged directly into your machine or is it plugged into a hub?

Guest · Post by **Guest** » Wed Aug 15, 2007 6:28 pm

Sergey45 wrote:Windows XP home
1.8.49
Smart card from that Asian company in Hong Kong

What card reader software did you install?
From the disk that came with the card reader from 2-factors?
If so, that's why it won't work.
You HAVE to install the card reader software that's on the Encore Pro CD.
It's in a folder on the CD called "Smart Card Readers" and called "Setup.exe".
Another thing is that you can't plug in the card reader before you install the Encore Pro or card reader software.

IF this is what happened, uninstall/delete/remove the existing driver and install the proper one.

Den

Sergey45 · Post by **Sergey45** » Wed Aug 15, 2007 8:00 pm

Wow!
Works!
I was able to load some data and looking now at 8 pages of some funny graphics and pictures.
Thank you guys for all your help.

Smart Card Reader- Need Help

Smart Card Reader- Need Help

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Re: Smart Card Reader- Need Help

Re: Smart Card Reader- Need Help

Re: Smart Card Reader- Need Help