No-one expects you to get everything "right" on the first try: That's what beta-testing is all about. But once a product launches and the developers expect people to pay actual money for the product, it should not have obvious beta-test bugs still in it. And right now, the free demo version of the soon-to-be subscription version of SleepHQ still looks like a decent quality beta version.adampal wrote: ↑Mon Nov 28, 2022 8:24 amWe're not always going to get things right on the first try and I'm more than happy to admit when we get it wrong and do my best to correct it. If anyone on here ever wants to get in touch with me personally, I'll turn my notifications on for my profile on this forum so you can message me or tag me into threads if it's something you want to make me aware of.
Unfortunately y'all have not been as transparent as you seem to think you are about admitting to when you get something wrong.
In the goal of transparency, y'all should have informed users that the mask pressure curve was no longer available because you are working on fixing a bug rather than just having it disappear.adampal wrote: ↑Mon Nov 28, 2022 8:24 amFor example, Paul and I had a great conversation around the mask pressure issue and I appreciate him bringing it to my attention. I'll get it fixed but it's just not something I can get to this week. For the time being, we decided that it was better to remove the graph than show something that was misrepresenting the data.
Drawing the EPAP & IPAP pressure curves correctly for both PR DreamStation BiPAP (and ASV machines) as well as drawing the EPAP curve for Resmed Vauto and ASV machines is not a minor bug. In my humble opinion, if the product can't correctly display this basic, prescription-based information correctly to a user, the product is not ready for a commercial launch.adampal wrote: ↑Mon Nov 28, 2022 8:24 amReading through this thread, I can see that there's also an issue for BiPAP users on the pressure chart given we don't display EPAP and IPAP separately at the moment. This is another one that I'd like to fix as soon as we're past this initial launch phase and I have some time to spare.
In other words, asking folks to pay $15/month for some very useful bells & whistles when one of the most basic, fundamental aspects of xPAP therapy is not being presented correctly for a significant minority of your potential users is an issue for me: If you expect people to continually pay for your product, it ought to get the basic fundamental data presented accurately for everyone in your target audience right from the start of the launch.
To be clear, I believe that what y'all are doing is useful. And I don't begrudge you your idea of monetizing your efforts and trying to make a profit off your work. But if you are going to charge people for access to your product, then you owe it to all of your potential users to present the basic parts of the data---the pressure data, the flow rate data, the flagged events data, and the leak data---correctly. Everything else (including mask pressure) is bells & whistles and is designed for geeks/nerds who are into analyzing their data in a way that most folks don't. But the first time a user shows an incorrectly drawn SleepHQ pressure graph to their sleep doc or DME, that user is likely to be told that SleepHQ is a bunch of crap and should not be trusted. It is in your own interests to not have medical people looking at patient submitted data from SleepHQ and have those medical people conclude the program is not trustworthy.
As the person who submitted a detailed bug report (by email) concerning the important issue of the Pressure Curve being wrong for PR DreamStation BiPAPs, the only direct feedback I received said:
The message that comes across, whether intended or not, is that accuracy of fundamental data of xPAP devices (pressure, flow rate, flagged events, and leaks) is less important to y'all than concentrating on other things that you believe are more marketable.Hi Robin,
Thanks for getting in touch mate. We're not officially supporting BiPAP at the moment. The current implementation is only really designed for CPAP and APAP devices. We may add features for BiPAP in the future but for now we're concentrating on features like the O2 Ring integration and other CPAP/APAP metrics.
Cheers
Adam
My point has been, and continues to be this: Why should any PR DreamStation user, regardless of whether they're using a PR APAP or a BiPAP or an ASV machine, trust your data if you can't get the basic pressure curve correct?
And I'm not asking that as a geek/nerd. I'm actually thinking of a new, rather naive user who only knows that their machine uses two pressures (EPAP and IPAP), their EPAP is supposed to go all the way down to 4cm because min EPAP = 4 and their IPAP is supposed to potentially go all the way up to max IPAP = 12cm, but they see only one pressure curve and it is trapped between 5.5cm and 8cm all night long. Even a naive, newbie user might question the accuracy of that data, and if they can't trust the pressure curve to look right, why should they believe any of the other basic graphs are correct?
It's fine that you don't want to implement every aspect of Oscar. But being able to change the y-axis scale is a big part of doing data analysis if the default scale is too large to show the fine detail.adampal wrote: ↑Mon Nov 28, 2022 8:24 amThis thread is quite long so I don't know if I've missed any other issues I should be aware of. I did see some comments about changing the scale of the Y-axis. We aren't trying to re-implement every feature in Oscar. We have our own list of features we're working on and this is not something we'll look at any time soon.
Features that I think SleepHQ needs in order to be genuinely useful:
1) Ability to rearrange the order of the graphs. This is another Oscar feature that you probably don't intend to implement either. But here's the thing: the more features you add that are not based directly on the xPAP data, the greater the need there will be for a user to be able to re-order those graphs around so that they're looking at the data they want to look at without all the intermediate graphs getting in the way.
As an example: I know that mid-to-long term plans at SleepHQ include incorporating AppleWatch/FitBit sleep data. If that were to be implemented, there would be times when I would want that data right next to the flow rate curve. On the other hand, if its allergy season and I know that my snoring might be getting worse, the snore graph would be more important than the leak data or even the sleep stage data from the FitBit. And obviously, if I'm fighting leaks, I want that leak data above the snore data and the flow limitation graph. But if I consistently have little or no leaking night after night, the importance of that leak graph goes way, way down.
2) Ability to hide/show individual graphs. For PR DreamStation users, the non-existent Flow Limitation graph just gets in the way and takes up valuable real estate if you are trying to look at multiple graphs at the same time. For people without serious leak problems, it can be quite useful to turn the leak graph off and make room for another graph---particularly when y'all do incorporate things like the O2 data from your particular chosen O2 ring and sleep stage data from AppleWatches or FitBits.
3) An event table/sleep therapy flags table. Yes, you have all of the events flagged on the flow rate graph---but if there are clusters of events, those labels can be difficult to actually read until you start zooming in. A simple table of events where each event is a tick mark on an appropriately labeled line is a common way of presenting this data on both sleep study reports as well as programs like Encore, ResScan, and Oscar. In other words, this is not "an Oscar" feature---it's a basic, common tool across multiple platforms. And because it is a commonly accepted way of presenting this data, the fact that it is missing in SleepHQ makes SleepHQ look less "professional"---i.e. this is something that professionals will be looking for if/when one of their patients presents detailed data from SleepHQ at a follow-up visit to discuss how xPAP therapy is going for them. Here are examples:
From my first diagnostic sleep study:
From an Encore Report:
From an Oscar Report (for a Resmed machine):
