error message

morty93 · Post by **morty93** » Mon Feb 28, 2022 2:54 am

Hello

I have a Philips Go CPAP that is giving me a 'Service Required 012220-00695' message when it turns on.

Any idea what this message mean or how to get it to go away?

Because right now it is not working and i really need it to work because i am traveling away from home, it has been working as normal no issues. It gets used about a week every month when traveling for work and has been fine for the past 1.5 years.

Thanks

zonker · Post by **zonker** » Mon Feb 28, 2022 12:00 pm

morty93 wrote: ↑
Mon Feb 28, 2022 2:54 am
Hello

I have a Philips Go CPAP that is giving me a 'Service Required 012220-00695' message when it turns on.

Any idea what this message mean or how to get it to go away?

Because right now it is not working and i really need it to work because i am traveling away from home, it has been working as normal no issues. It gets used about a week every month when traveling for work and has been fine for the past 1.5 years.

Thanks

have you tried unplugging and replugging from the electrical socket?

morty93 · Post by **morty93** » Mon Feb 28, 2022 12:42 pm

yes i did, i let it sit unplugged for about 30 minutes and plugged it back in.

i get the normal load in screen then about 3-5 seconds later the error pops up, and i cannot 'force' the machine to turn on during that time either

zonker · Post by **zonker** » Mon Feb 28, 2022 12:56 pm

morty93 wrote: ↑
Mon Feb 28, 2022 12:42 pm
yes i did, i let it sit unplugged for about 30 minutes and plugged it back in.

unfortunately, that exhausted my ability to help.

let's wait and see what more knowledgeable folk have to say.

chunkyfrog · Post by **chunkyfrog** » Mon Feb 28, 2022 4:31 pm

morty93 wrote: ↑
Mon Feb 28, 2022 12:42 pm
yes i did, i let it sit unplugged for about 30 minutes and plugged it back in.

i get the normal load in screen then about 3-5 seconds later the error pops up, and i cannot 'force' the machine to turn on during that time either

The device needs to be taken in for service--or heaved into the nearest dumpster.
You pick--it's your money; but also your health.
Choose wisely.

zonker · Post by **zonker** » Mon Feb 28, 2022 7:53 pm

morty93 wrote: ↑
Mon Feb 28, 2022 12:42 pm
yes i did, i let it sit unplugged for about 30 minutes and plugged it back in.

i get the normal load in screen then about 3-5 seconds later the error pops up, and i cannot 'force' the machine to turn on during that time either

you could try contacting these guys-

https://acbio.com/cpap-repair/

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