Phillips / Philips Respironics recent recall notice discussion thread

[JLROhio]

(People - listen to the experts not the hacks posting on this forum. the misinformation on this forum has caught the attention of attorneys seeking to fill their pockets. Making recommendations to diy modify a prescribed device under a class 1 recall is not only stupid, some LE agencies may consider it criminal. The FDA told philips to get these units off the street for good reason.)

I'm just going to leave this here...

[Pugsy]

The CPAP foam police are kicking down doors to examine CPAP machines.

Yeah...checking for people who change the machine settings while they are at it.

I think maybe there will be another run on tin foil shortly as well. We already know that their is a shortage of common sense again. Talk about assuming facts not in evidence.

Geezzz.

Sigh....again with the crap that is off topic and in fighting. I am getting pissed now. I have asked and asked and asked people to not go there and yet they just can't STFU.

Look for a major rehaul of this thread later. It's beyond useful as it is now anyway.

[john.michael]

Wow.
I just learned about this recall from a NY Times article.
I've been using Respironics BiPAP AutoSV for 7 or 8 years. This machine has been working extremely well, I have consistency low AHI readings and wake up rested every day. On the rare occasions I don't use it, I feel terrible. It's small and quiet, so I haven't bothered even looking into getting a new one.
I have an old Resmed VPAP Adapt SV that I just setup. Hopefully it still works alright.
I did the Philips serial number check and registered tonight, since it was "affected".
I have had no signs of debris.
Tomorrow, I call the Dr and DME. I feel like or the other, or both, should have contacted me. Of course, the Dr has been overwhelmed with Covid cases. I had a routine (video) check in with them in 2020, the appt took a few weeks.

So, I read only a few posts here, about 20 minutes.
Has anyone learned if there is a way to determine if there was lung or other organ damage?

I didn't read any posts about people with serious problems. I really hope you are all OK!

All the best!
John

[vettemn86]

It really irks me to read all the comments that people make that they were not aware of the recall.

What's the common theme - no comms from Philips and no comms from their DME.

I don't know what responsibility (legally) that the DME's have in this recall as it relates to notification but Philips should at least have customer data provided to them from the DME's. For those of you who have fired your DME's - CONGRATULATIONS! I hope you told them where they could stick it on your way out too...and let them know how frustrated you were that they did not inform you - it's not like they could claim they didn't know about the recall.

That leads to my last point - I know that the host of this website (CPAP.com) has our e-mail addresses that we registered for.
Another thing - is the CPAP.com has NEVER (as far as I know) spammed me to sell me anything nor sold my e-mail address - which TBH, is honorable these days out on the wild internet we play on. Personal customer data is $$$$$$ these days.

That being said, is it possible, has CPAP.com ever thought of spamming their huge list of users...just this one time....to notify them of the recall - as a public service? I'd rather by spammed by this website vs. having Apple install a scanner on my phone to scan my pictures 10x a day trying to search for illegal items.

I guess that's a question for Pugsy or the owners of this website.

Anyway, just some thoughts I'd throw out there - Sorry if I threw a "legal" thing in there - please, no one respond to anything on the legal side of my comments!
If you do reply, just let me know if you would mind (or not) if CPAP.com sent out some wide-net notification e-mail to let our fellow Philips users, who might not come here everyday, month, or in years, about the recall. Based upon the earnings call Philips did with their stockholders a few weeks back - they are woefully short of registrations.

-

Cpap.com is actually the ones that notified me about the recall through email since I purchased the Dreamstation from them 3 years ago

[Aretino]

cpap.com notified me

[Grumpy48]

My DME notified me with a card in the postal mail. Card was mostly a rehash of what's already known, but some of the wording on the card had undertones of, 'We'll be more than glad to sell you a replacement for the machine of death you currently have'. I suspect this recall is helping the profits for many DME's. Wonder how many of those DME folks are on this and another CPAP board encouraging replacements with the sole interest to boost profits?

"Never let a good crisis go to waste - Winston Churchill"

[JLROhio]

Cpap.com is actually the ones that notified me about the recall through email since I purchased the Dreamstation from them 3 years ago

That's good to hear...and shows what a quality DME (with proper record keeping) can accomplish in this notification process.
I wonder though...did they (and other DME's) do it on their own...or did someone else tell them to?

Anyways, it's good to know that CPAP.com reached out to their customer base...now how about the CPAPTalk customer base??

Something like a simple FYI e-mail to all registered users of CPAPTalk.com?

As someone else mentioned - about not letting a crisis go to waste - who knows, maybe it could even generate some business for CPAP.com

[ChicagoGranny]

Wonder how many of those DME folks are on this and another CPAP board encouraging replacements with the sole interest to boost profits?

None.

I suspect this recall is helping the profits for many DME's.

It's hurting many who were primarily selling Philips machines.

[Aretino]

recieved an update from Phillips today via email. Reminded me of my registration and confirmation number. The update stated that they hope to repair or replace machines covered under the recall within 12 months.

[Aretino]

Currently, we are processing the device serial number registrations that have been received and are actively working with global competent authorities on the remediation process. Our organization is working diligently to replace or repair devices as soon as possible. Based on current estimates of impacted devices worldwide, we are working towards completing this effort within approximately 12 months.

[JLROhio]

Currently, we are processing the device serial number registrations that have been received and are actively working with global competent authorities on the remediation process. Our organization is working diligently to replace or repair devices as soon as possible. Based on current estimates of impacted devices worldwide, we are working towards completing this effort within approximately 12 months.

Philips reported the same information, a couple of weeks back, to their investors.

It's nice to know who they think comes first, when it comes to distributing information about a SAFETY RECALL that they initiated.

It's VERY telling - All should remember that going forward!

Sorry Pugsy, I know this is not exactly on topic...but the urge to rant was too strong!

[Matt00926]

I got the same useless generic copy paste message in my e-mail today from Philips, entirely worthless. I have my PR machines just collecting dust as I wait, but I doubt I'll keep them as more than backups even when "fixed."

[palerider]

Philips reported the same information, a couple of weeks back, to their investors.

It's nice to know who they think comes first, when it comes to distributing information about a SAFETY RECALL that they initiated.

It's VERY telling - All should remember that going forward!

Sorry Pugsy, I know this is not exactly on topic...but the urge to rant was too strong!

You need to remember, WE ARE NOT THEIR CUSTOMERS. They obviously don't really care about us.

[JLROhio]

Philips reported the same information, a couple of weeks back, to their investors.

It's nice to know who they think comes first, when it comes to distributing information about a SAFETY RECALL that they initiated.

It's VERY telling - All should remember that going forward!

Sorry Pugsy, I know this is not exactly on topic...but the urge to rant was too strong!

You need to remember, WE ARE NOT THEIR CUSTOMERS. They obviously don't really care about us.

But...we "could possibly one day" be a customer...or some of us be "forced" to be a Philips customer!

Right now, it appears to me anyway, that most of us, have a choice as to which brand of machine we are provided (I'm referring to those whereas insurance pays the machines cost).

But, in the future...what if Philips, trying to get back into the game somehow makes a deal with insurance companies, Medicare, the VA, etc...to push their machines and price cuts below ResMed - Hey, Lobbyist in DC are cheap and can get you a lot for your money! (insert tinfoil hat reference here )

Thus, I want to make sure that not only Philips customers remember but even ResMed users don't forget about what Philips has done or better yet, not yet done...and none of us should forget them for it.

[palerider]

Philips reported the same information, a couple of weeks back, to their investors.

It's nice to know who they think comes first, when it comes to distributing information about a SAFETY RECALL that they initiated.

It's VERY telling - All should remember that going forward!

Sorry Pugsy, I know this is not exactly on topic...but the urge to rant was too strong!

You need to remember, WE ARE NOT THEIR CUSTOMERS. They obviously don't really care about us.

But...we "could possibly one day" be a customer...or some of us be "forced" to be a Philips customer!

No, their customers are DMEs. not us.