
My advice would be to contact SoClean immediately - they have your money and the warranty clock is ticking.
I believe their stuff is mostly engineered, produced, and dropped shipped directly from China. You may have simply gotten a defective (non-upward compatible) or untested unit.
When you get the new one, just make sure the ozone output level is within FDA requirements for ozone exposure health and safety. The device should be labeled, but I don't think they label it in accordance with the requirements. I've only seen one unit, and it did not have the ozone exposure dose label on it.
Good luck.
M
SemperFiGuy wrote: ↑Mon Aug 26, 2019 5:01 pmHowdy,
I recently replaced my Resmed 9 Autoset for a Resmed Airsense 10 with Autoset and purchased the required adapter from SoClean so it would be compatible with my new machine.
Tonight I tried to use the manual button to do a cleaning and the colored lights on the bottom of the unit went on and then immediately off. No error message or anything else.
I have the proper humdifier adapter from Soclean. I hooked everything up the way the manual says to.
Any ideas as to why the manual cycle won't operate. (The timer doesn't won't start a cleaning cycle either.)
Any thoughts ?
Thank you in advance.