CDMA Wireless will not connect-no signal

LAZRTX · Post by **LAZRTX** » Mon Nov 26, 2018 6:49 pm

Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

ChicagoGranny · Post by **ChicagoGranny** » Mon Nov 26, 2018 7:24 pm

https://www.resmed.com/us/en/consumer/contact.html

or Customer Assistance including Technical and Patient Support:

1 (800) 424-0737 (toll-free) in United States and Canada

Technical Support: Monday to Friday, 5:30am - 5pm PT.

Patient Support: Monday to Friday, 6:00am - 3pm PT.

greatunclebill · Post by **greatunclebill** » Mon Nov 26, 2018 7:28 pm

go to your dme. they will set it up so you and the doc get it.

ChicagoGranny · Post by **ChicagoGranny** » Mon Nov 26, 2018 7:30 pm

greatunclebill wrote: ↑
Mon Nov 26, 2018 7:28 pm
go to your dme. they will set it up so you and the doc get it.

He's asking about his AT&T Microcell.

LAZRTX · Post by **LAZRTX** » Mon Nov 26, 2018 8:34 pm

ChicagoGranny wrote: ↑
Mon Nov 26, 2018 7:24 pm

https://www.resmed.com/us/en/consumer/contact.html

or Customer Assistance including Technical and Patient Support:

1 (800) 424-0737 (toll-free) in United States and Canada

Technical Support: Monday to Friday, 5:30am - 5pm PT.

Patient Support: Monday to Friday, 6:00am - 3pm PT.

Thanks, that was my plan B if I didn't find an answer on this site.

ChicagoGranny · Post by **ChicagoGranny** » Mon Nov 26, 2018 9:38 pm

LAZRTX wrote: ↑
Mon Nov 26, 2018 8:34 pm
that was my plan B if I didn't find an answer on this site.

You might get a Plan A answer when some of the experts log on tomorrow morning.

palerider · Post by **palerider** » Mon Nov 26, 2018 10:09 pm

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

As far as i know, it doesn't have a 'phone number'.... just an IMEI, but I could be wrong

wm_hess · Post by **wm_hess** » Mon Nov 26, 2018 11:45 pm

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

I don't think you'll be able to use your microcell with your cpap device. AT&T is not CDMA, their signal is GSM so I'm guessing their microcell won't transmit a CDMA signal. Having said that though, according to AT&T site (https://www.att.com/att/microcell/ "How to connect a new phone to my microcell": Any 3G or 4G-capable handset with AT&T wireless service will work on an AT&T MicroCell. You can't activate an AT&T MicroCell with a GoPhone®, but GoPhone users can be added as Approved Users. Handsets with other carriers' services will not work with MicroCel

Better go with plan B!

-Bill

ChicagoGranny · Post by **ChicagoGranny** » Tue Nov 27, 2018 6:36 am

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

Let me go back a step. I don't understand why you want the signal to go through your AT&T MicroCell. If you are in range of a cell tower, the signal goes straight from your AirSense 10 to the tower. Eh?

klm49 · Post by **klm49** » Tue Nov 27, 2018 6:55 am

greatunclebill wrote: ↑
Mon Nov 26, 2018 7:28 pm
go to your dme. they will set it up so you and the doc get it.

Best advice yet!

Call the DME first.

Duck · Post by **Duck** » Tue Nov 27, 2018 7:04 am

klm49 wrote: ↑
Tue Nov 27, 2018 6:55 am
Best advice yet!

Call the DME first.

Because DME employees are so knowledgeable and helpful on technical matters.

prodigyplace · Post by **prodigyplace** » Tue Nov 27, 2018 8:14 am

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

AT&T is GSM only. I think. in the US, the modem uses Verizon's network.

prodigyplace · Post by **prodigyplace** » Tue Nov 27, 2018 8:15 am

ChicagoGranny wrote: ↑
Tue Nov 27, 2018 6:36 am

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?
Let me go back a step. I don't understand why you want the signal to go through your AT&T MicroCell. If you are in range of a cell tower, the signal goes straight from your AirSense 10 to the tower. Eh?

Likely their home has a weak cellular signal. The MicroCell acts like a small cellular tower. The ResMed modem cannot use the AT&T network though.

LAZRTX · Post by **LAZRTX** » Tue Nov 27, 2018 8:55 am

Duck wrote: ↑
Tue Nov 27, 2018 7:04 am

klm49 wrote: ↑
Tue Nov 27, 2018 6:55 am
Best advice yet!

Call the DME first.
Because DME employees are so knowledgeable and helpful on technical matters.

You nailed it, what a joke ResMed is. They do their best to NOT answer any technical questions by putting the patient into an endless loop of contacting your HME and the HME tells you to contact ResMed.
ResMed technical and patient support = 0.

prodigyplace · Post by **prodigyplace** » Tue Nov 27, 2018 8:59 am

LAZRTX wrote: ↑
Mon Nov 26, 2018 6:49 pm
Does anyone know how to find out the phone number of the wireless modem in the ResMed Air Sense 10 so I can add the number to my AT&T MicroCell approved phone number list? I do not want to have to take my SD card out to get the data transfered to my healthcare provider. Am I asking the right question?

Somebody on Reddit says the carrier used shows in the About menu. I am not near my machine to look right now.

I just realized you are in Canada. They have shut off CDMA coverage there. Is this an older machine? ResMed initially used CDMA in US & Canada and 2G GSM everywhere else.

CDMA Wireless will not connect-no signal

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