Wisp mask leak blowing in eye

I'm a Wisp user, but I'm posting this on behalf of a friend who's just started using the Wisp. She's having a big problem with air blowing out of the top of the mask (near the bridge of the nose) right into her eye, making her eyes very dry in the morning. She's tried tightening the straps until they're uncomfortable, but that didn't help the leak. Her pressure is set at 8-11, so not very high. Has anybody else had this problem and do you have any suggestions for how to stop this leak?

I had that problem when I used the larger cushion size on the Wisp. Now that I'm using the S/M, I don't have that problem anymore, so maybe she should check the sizing? Also, she could try re-seating the mask after she's in sleeping position.

I found the silicone frame was more leak resistant than the fabric frame.
The latter let far more leaks through while also being the least comfortable.
Both frames are sold separately, and are completely interchangeable.

InnerGlow wrote: Also, she could try re-seating the mask after she's in sleeping position.

I agree with this suggestion. She needs to let the mask inflate properly (don't over-tighten straps), and sometimes changing sleep position or even facial position can shift the seal. It's a simple adjustment; just pull the mask slightly away from the face and gently replace it; no need deal with straps.

When I first began treatment, I used a sleep mask as well, to block air leakage to the eyes. Your friend might try that, too, to see if it's useful. Now that I'm much more comfortable with the equipment and what to do, I don't use the sleep mask any more, but there's still the odd time I need to re-seat the mask.

Jean