Changing Owner Name in ResMed S9 AutoSet

I bought a used machine from a friend. My sleep doctor read the card at my annual visit. She wants the owner's name changed to mine. I think she is concerned about proof of compliance for Medicare. She sent an order to the DME to change the name.

Can I do that myself? I would just as soon not mess with the DME. Maybe the DME will try to charge me?

xxyzx wrote:isnt the name registered with the DME to link it to the identifier on the machine

where in the machine is there a persons name
if its on the card then put in a new card or edit the old one

if you bought the machine why do you have to prove anything to medicare
they only want compliance on machines they buy for you

WT??

None of the machines have anything about name anywhere within the machine or the SD card.
Medicare won't care one way or the other about compliance since they didn't pay for it.
Now I think registered owner name comes into play for the AirSense model if the doctor is wanting to get the data from the ResMed website but he gets nothing he couldn't get from your SD card. You have to okay the doctor to access the data and for that it needs to be in your name.
I don't know about the S9 models and the ResMed website for data reporting that doctors use. S9 models don't upload to the ResMed website like the AirSense models do.

I have no idea if DMEs would want to charge for this service nor if ResMed would allow you to change the registration to your name if you called them up...but you could call ResMed and ask.

Personally I don't see where the doctor really needs to access the web when you have the SD card available.

I would probably ask him "why does it matter"...

Pugsy wrote:None of the machines have anything about name anywhere within the machine or the SD card.

Thank you, Pugsy. The doctor's assistant read the card and gave the report to the doctor. The doctor reviewed the report. I know she was looking at my report because the AHI and leak she quoted were mine. When we finished, she told me the machine had the wrong patient's name in it. I just assumed it was the patient who originally took ownership of the machine.

Based on what you said, I am puzzled about what she is seeing. I'm wondering if I got a copy of ResScan and looked at the card - maybe I would see what she is talking about? (I don't really want to do this because Sleepyhead suits my needs well.)

Pugsy wrote:Personally I don't see where the doctor really needs to access the web when you have the SD card available.

She never mentioned accessing the web. I've taken in my card each of the four years I have been going there. The first 3 years was a new machine that Medicare paid for. This was the first year with the used machine that I paid for.

Pugsy wrote:I would probably ask him "why does it matter"...

Medicare pays for new masks, cushions and machine filters. When the doc sends the DME an annual prescription, the DOC has to have compliance information in the file in case of Medicare audits.

This might be something I just neglect until next July's visit. If the doc brings it up again at that time, I can ask what (what the heck) are you talking about. After all, sleep apnea patients have poor memories.

Setj wrote:Medicare pays for new masks, cushions and machine filters. When the doc sends the DME an annual prescription, the DOC has to have compliance information in the file in case of Medicare audits.

He can get the compliance usage if he needs it off the SD card. If he isn't accessing the ResMed website then he has no other way than use the SD card.
He probably uses ResScan...but that's no big deal.

There's absolutely nothing anywhere on the machine or the SD card that points to a name.
They must have accessed ResMed website somehow if they are saying another person's name is on the report. There is no other way that a name will show up on a report generated by just the SD card. Simply can't happen.

All of my ResMed machines except one....so maybe 5...have been used machines and the previous owners names do NOT appear on any of my software reports ...even ResScan.

I can get you a copy of ResScan if you wish.. Windows only though...so if you use a Mac it won't work unless you put Windows on the Mac. Just send me a PM if you want it.
Names on the reports are based on what get inputted when the user profile is created.
Like my ResScan reports for all the various ResMed machines I have had are under "Pugsy" because that's the user name I created.

Did you erase the past owners therapy data from the machine and the SD card before you used the machine? That data will still be on the machine but there are NO NAMES anywhere on the machine collected data or the SD card.
If she is seeing a different name and she didn't access the website (if it even works with the S9 which I am not sure it does) then maybe she uploaded to the wrong user profile in her ResScan database.

I guarantee you that there's nothing on that SD card that has anyone's name on it. Serial number yes but name of patient or any personal information...no ...with 100% certainty of what I say.

I think I would accidentally forget about it and move on.

BTW....I haven't seen a doctor for my sleep apnea since Aug 2009...and I have Medicare and Medicare doesn't require annual compliance checks and verification to get masks and supplies. Not once have I been asked by my DME to get documentation from the doctor.
Now some doctors and some DMEs have elected to use the "Medicare says you need annual verification of use" excuse but it simply isn't true. It's the doctors and DMEs coming up with their own policy and blaming Medicare. They can do that and they just prefer to blame Medicare. I get my 2 masks a year (one every 6 months) and have since I started therapy in May 2009 and not once have I needed to provide anything to my DME to prove to Medicare I was using anything.
I have scoured the Medicare website for this "annual requirement" in writing and I haven't found it. I have only found the one that requires a face to face within 90 days of first time getting and using the machine.

Setj wrote:

Pugsy wrote:Based on what you said, I am puzzled about what she is seeing. I'm wondering if I got a copy of ResScan and looked at the card - maybe I would see what she is talking about? (I don't really want to do this because Sleepyhead suits my needs well.):

best guess, the person you bought the machine from went to the same doctor, and when the card was put into their system, it automatically pulled up the record with the serial number.

the *ONLY* identifying information on the card is the machine's serial number. names and such are only in the doctors software.

palerider wrote:best guess, the person you bought the machine from went to the same doctor, and when the card was put into their system, it automatically pulled up the record with the serial number.

That might explain it.
If that's the case then it's the doctor's office and not ResMed who should make the correction because ResMed has nothing to do with things at the doctor end.

palerider wrote:best guess, the person you bought the machine from went to the same doctor

The machine came from about 600 miles away, so that is a very long shot. But who knows, our society is very mobile.
The machine came without a card, and I put a new one in it.

Pugsy wrote:They must have accessed ResMed website somehow if they are saying another person's name is on the report. There is no other way that a name will show up on a report generated by just the SD card. Simply can't happen.

This now seems very strange.

They must have accessed ResMed website somehow if they are saying another person's name is on the report.

I wonder if they could have taken the serial number off my SD card and looked it up on the ResMed site? So the order she sends to the DME will mean for them to change the owner in the ResMed site?

Pugsy wrote:Now some doctors and some DMEs have elected to use the "Medicare says you need annual verification of use" excuse but it simply isn't true. It's the doctors and DMEs coming up with their own policy and blaming Medicare.

That's interesting. It's my DME's policy. They are otherwise easy to deal with, so I will keep going along with this for my masks and other supplies. In any case, I need to see the sleep doc every year to keep my gabapentin script active, and I can get the CPAP script at the same time.

Setj wrote:I wonder if they could have taken the serial number off my SD card and looked it up on the ResMed site? So the order she sends to the DME will mean for them to change the owner in the ResMed site?

I don't know what they (the doctor) did but they did something at a ResMed website to figure out that the machine is registered to someone else. I don't know the procedure that a doctor does when they go to the ResMed data/software website or what they enter to bring up a patient's reports.

PLUS....the S9 machine doesn't routinely transmit data like the new AirSense models do.

The entire thing is just weird as to why they even think it needs to be done when anything they want is right on the SD card and there's zero need to go to ResMed for anything.

I do know though...with 100% absolute certainty that any name on any reports for that serial number had to come from some place other than the machine and that SD card.

There is supposed to be a fairly easy process to get the serial number assigned to a new owner. I just have no idea what is involved.
Seems like all it would take is a phone call from a DME or doctor to wherever in ResMed that information is stored.

Setj wrote:Can I do that myself? I would just as soon not mess with the DME. Maybe the DME will try to charge me?

Setj wrote: I think she is concerned about proof of compliance for Medicare. She sent an order to the DME to change the name.

If you are using Medicare there should be no charge to you unless you have no co-pay insurance.
The doc sent an order to the DME so let the two of them figure it out.

Setj wrote:It's my DME's policy.

Yeah..well...it's their own in house policy but they pawn it off as being "your insurance company's policy" which irritates me to no end.
There are well within their rights to setup their own in house policies for anything. Why they can't just own up to the truth and simply say "this is the way we do things" is beyond my grasp.
It isn't true but they would rather lie than tell the truth and own up to setting their own in house rules...

I get people all the time saying "well, my doctor said this or my DME said this about Medicare requirements" but no one has ever shown me on the medicare website where it says anything about the new requirement.
Just because a DME or doctor says that Medicare says so and so....doesn't make it a documented fact.

I might not like an in house rule for any number of reasons but I recognize their right to make those rules.
I hate being lied to for any reason....especially when the real reason is a very valid and legal reason.

Why they can't just own up to the truth and simply say "this is the way we do things" is beyond my grasp.

They probably have had some insurance policies deny payment at one point or the other.

Pugsy wrote: Why they can't just own up to the truth and simply say "this is the way we do things" is beyond my grasp.

I'm only corresponding with a sweet little girl who probably has no idea how management came up with the policies she is trained to use.

When did guests start giving advice here? I will make sure to only get advice from someone who has some standing here.

Thanks Pugsy and Pale Rider. My mind is now cleared of this funny matter.

Setj wrote:When did guests start giving advice here? I will make sure to only get advice from someone who has some standing here.

Have it your way but it was that way when you signed up. Hey, no sweat off my back. Been here longer than you anyway and both of them, ha.

Setj wrote:

They must have accessed ResMed website somehow if they are saying another person's name is on the report.

I wonder if they could have taken the serial number off my SD card and looked it up on the ResMed site? So the order she sends to the DME will mean for them to change the owner in the ResMed site?

that's a possibility.