anyone from Canada ordered from cpap.com?

johnnygoodman, you're right. I shouldn't have used Mexican in my comment, rather just "minimum wage earner". It just so happens that when I visit the US, Mexicans are the underdogs and many start off with low paying jobs just like in Canada where we have many East Indians who may be also be portrayed as being underdogs and who are also earning minimum wage. Perhaps your company DOES pay above minimum wage to all your employees in the shipping department. If you have absolutely no minimum wage employees in your company, especially in shipping then I apologize for assuming so.

My point is that my parcel was very damaged and in retrospect, I should've returned it back to you but I didn't do so because I needed it. I would hate to think of the hassle I would've had to go through if I had ordered a CPAP machine and it was received in such horrible condition.

I have not once before said anything negative about CPAP.com but during this thread, my experinece had to be brought up.

If you feel my posts are half truths, that's your opinion. I just quoted the facts and my opinions. The fact is that your sister company has currently an unsatisfactory rating for whatever reason with the Houston BBB. This is a fact. It is also a fact that some DME's in Canada did not recommend Respironics machines to their clients because of reliablity issues and returns.

If you wish to censor or banish me from your forum, then do so. It is your right.

If I don't "talk" to y'all again because I am banned from this group for saying the truth, then all the best to you.

Miko

Miko,

I don't understand, you yourself said the mask was not damaged. Why would you think you should return a perfectly good mask because the box was damaged.

Please go back and reread your posts on this topic. You made a number of unsubstantiated inflamatory accusations regarding the character of the folks at cpap.com.

I think you owe them an unconditional apology. Not as you have done with your if this or that then I apolgize.

From my perspective and the perspective of many others, the experience you say you've had with cpap.com is far from the experience we have all had. I pesonally have been so pleased with the caring help I've received that I consider some of the folks I've dealt with to be my friends. I think they feel the same about me.

I doubt that you will be banned from the forum, but I suggest that if you are so displeased with your experience, please don't take advantage of the generosity of the cpap.com folks by continuing to participate in this forum. If you do choose to provide an appropriate apology and take action to resolve your differences, then please do continue to contribute to this forum.

Wading thru the muck, the box was in very bad shape. It is actually irrelevant what was in the box. Fortunately, the item was not damaged, but it easily could've have been. That's my point.

I re-read my posts and honestly, I can't see any comments that are derogatory or inflammatory that I made. So, a blanket apology for something that I don't see as being wrong is not appropriate. I did apologize in advance if I am incorrect about assuming that Mexicans or minimum wage workers are employed at CPAP.com.

In my opinion, I have made some constructive criticism about the shipping. There is ALWAYS room for improvement in virtually everything that we do. Should people avoid ordering from CPAP.com? No, I never said that. Is CPAP.com a bad company. No, I didnt say that.

I personally feel that if there was an issue that must be dealt with under the terms and condition of sale, I am confident that CPAP.com will fullfil their obligation. I have no reason to assume or believe otherwise.

I really can't see what all this fuss is about as no ill intent was ever intended. I just have my OWN opinion, that's all.

Howdy,

Miko, I accept your apology regarding your comments about our shipping department. Thank you for offering it. I'm sorry for my harsh reply. This isn't just a business to me, it's family. We all work very hard to make our operations excellent and when I feel like that it being attacked unfairly, I do get very defensive.

I also am sad that you were not delighted in your dealing with our company. I hope that one day we can win back your business.

Until that time, you are not banned or even discouraged from posting. If you want to use this forum as a place to learn more about sleep apnea or to get help from other users, you are always welcome to do that. However, I would like to keep this forum focused on sleep apnea information. Because of this, my only request is that you direct cpap.com order support issues to the cpap.com support team.

Past that, it's water under the bridge.

Johnny

Thanks Johnny, I am not so much unhappy dealing with your company as I am somewhat disappointed. But, I understand that you have a business to run and things can fall through the cracks. In fact, my experience has never affected me from recommending CPAP.com to fellow Canadians and to others in various forums. Nothing shall change, I shall still continue to recommend your company. It would be awesome if you can try to get an agreement with Respironics USA to offer an extended warranty to your customers like in Canada.

How much is that extended warranty Miko ? I've read it runs nearly the cpap.com price of the unit itself. That s not a bargain for something that MIGHT happen.

I'll search for the post.

I'm interested how that works.

Cheers,

Chris

Miko wrote:Wading thru the muck, the box was in very bad shape. It is actually irrelevant what was in the box. Fortunately, the item was not damaged, but it easily could've have been. That's my point.

Yes, but YOU are missing the points everyone is trying to make:

1) The outer box could have been totally DESTROYED. As long as what you purchased arrived in suitable condition, the box did it's purpose. You didn't buy the box, that's just what CPAP.COM put your purchase *IN* to protect *IT* from the shipping process.

2) How can you possibly blame CPAP.COM for the treatment by the shippers? If they had shipped it by some no-name company ("Joe's Shipping. Earl in the truck'll treat yer package REAL good"), I could see your point. But to my knowledge, they use UPS (at least, they did with my package), and UPS is a major known name. If someone in the UPS shipping staff decided to use your box as a soccer ball, how is that CPAP.COM's fault?

The fact is, you're on a board (whether subsidized by cpap.com or not is irrelevant) where the common experience is that cpap.com is a good place to deal with, with fair prices and good people. Having a bad experience is worth noting. Trying to paint the entire company based on one bad experience when everyone else here is trying to tell you they've had nothing but good luck just makes you look bitter, beating your head against the lamp post because you just can't be bothered to take a step to the side and walk AROUND it.

Liam, not ashamed to admit he bought his "package" from cpap.com.

Whoops...

Folks, I never noticed that this thread had gone on to a second page, so I never saw that Johnny and Miko had resolved things.

I didn't intend to stir the pot, at the time I wrote my reply, I thought that it was still thoroughly stirred.

Now I notice that there's a second page to things. Sorry 'bout that.

Liam, who wrote that just before falling back to sleep this morning, and was clearly not fully awake.

P.S. To the person who seems to want to dislike me regardless of what I say or do, I get it, you don't like me. You can stop telling me I don't "get it".

chrisp wrote:How much is that extended warranty Miko ? I've read it runs nearly the cpap.com price of the unit itself. That s not a bargain for something that MIGHT happen.

I'll search for the post.

I'm interested how that works.

Cheers,

Chris

As far as I know, it is not available in the USA, but I could be wrong. The extended warranty is about $200 CDN or about 10% of the purchase price in Canada. The typical CFLEX goes for around $2200 at the DME's here.

If you have a problem with the machine, you go back to the DME for replacement or repair. The extended warranty is through Respironics NOT a third party.