I need advice...

garyland · Post by **garyland** » Fri Sep 15, 2006 1:29 pm

I am not good with confrontation at times so I need some advice. I went to a cpap place locally to get a new ultra mirage II nasal mask to replace my Ultra Mirage that was 14 months old. My health insurance does not cover DME's. So he talked me into trying a full face mask that has a 30 day return policy. He charged me $150 for the mask. Needles to say the mask leaked and made my mouth dry. So I returned it and he suggested the Comfort Lite 2. He said that he would charge the same $150. Well the full face mask is $142 on line, not far off from his $150, but the Comfort Lite 2 is only $85 as is the Ultra Mirage II. So I am paying this guy $65 more for any item other than the full face. I don't know what to do or say. I really don't want to pay that much more when I can get it much cheaper on line. What should I do?

Thanks,
Gary

cpapjack · Post by **cpapjack** » Fri Sep 15, 2006 1:43 pm

garyml wrote:I am not good with confrontation at times so I need some advice. I went to a cpap place locally to get a new ultra mirage II nasal mask to replace my Ultra Mirage that was 14 months old. My health insurance does not cover DME's. So he talked me into trying a full face mask that has a 30 day return policy. He charged me $150 for the mask. Needles to say the mask leaked and made my mouth dry. So I returned it and he suggested the Comfort Lite 2. He said that he would charge the same $150. Well the full face mask is $142 on line, not far off from his $150, but the Comfort Lite 2 is only $85 as is the Ultra Mirage II. So I am paying this guy $65 more for any item other than the full face. I don't know what to do or say. I really don't want to pay that much more when I can get it much cheaper on line. What should I do?

Thanks,
Gary

Don't pay the $150 and buy it online.

oldgearhead · Post by **oldgearhead** » Fri Sep 15, 2006 2:12 pm

I would get this one:

https://www.cpap.com/productpage/Comfor ... -Mask.html

snoregirl · Post by **snoregirl** » Fri Sep 15, 2006 2:24 pm

Don't go to a local DME in the future.

garyland · Post by **garyland** » Fri Sep 15, 2006 6:55 pm

I guess I did not make myself clear....I already paid the $150 when I got the Full Face which I have already returned. He said he would charge me the same for the Comfort Lite 2.

Gary

bdp522 · Post by **bdp522** » Fri Sep 15, 2006 7:13 pm

Return the mask with in the 30 days and demand your money back! Then purchase your mask of choice on-line! Simple!

Brenda

Babbie · Post by **Babbie** » Fri Sep 15, 2006 8:49 pm

Would he be willing to give some some other equipment to get your $150 worth---extra pillows or whatever? It sounds like he's got your $150 and doesn't want to give you a refund so the other alternative is find a cheap maks or assessories or something like that. I'm like you - I HATE confrontation too.

Let us know how you go - and best of luck/
Kathy

I need advice...

I need advice...

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