cpap.com Big Sale

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
User avatar
LSAT
Posts: 13320
Joined: Sun Nov 16, 2008 10:11 am
Location: SE Wisconsin

Re: cpap--com Big Sale

Post by LSAT » Tue Nov 29, 2016 9:22 pm

bay123 wrote: /quote]
For my Honda I can drive it to "any" Honda authorized dealer for warranty or recall service.

For my expensive DELL computer, within 30 days of purchase date I have right to ask store to exchange it for a brand new computer if computer has defect,
After 30 days, I can contact and send computer back to DELL customer service directly for warranty service.

My understanding is "THEY" setup many restrictions for cpap machine.
For example, I have to send my RESMED machine back to cpap--xxx for warranty service, I don't have choice, even the dealer have very poor custom service.
You don't even know that your machine needs service.....you are ass uming.....If you wouldn't send the machine back to the dealer for service, WHERE would you take it. There are very few CPAP repair shops in the US. You have a new machine with zero hours...plug it in and USE IT.

User avatar
Goofproof
Posts: 16087
Joined: Mon Dec 05, 2005 3:16 pm
Location: Central Indiana, USA

Re: cpap.com Big Sale

Post by Goofproof » Tue Nov 29, 2016 9:28 pm

atab wrote:
Goofproof wrote:Then maybe contacting cpap dot com would be more advisable than coming here with attitude to crap. We run no business here, but many of us have dealt with cpap dot com, and have seen many time where they have went past where we would to keep a customer happy, even when it wasn't warranted. Mistakes happen, we are people after all, Johnny usually tries to correct problems, many times even if his company isn't at fault. Jim
Jim, "Central Indiana"? Bloomington by any chance? That where I went to grad school. Very nice town.

Atab
No, north Banks of the Wabash, stayed in Bloomington at Travel Lodge one night, College kids running down the halls all night, A/c noise almost drown them out, not quite...
Jim
Use data to optimize your xPAP treatment!

"The art of medicine consists in amusing the patient while nature cures the disease." Voltaire

User avatar
palerider
Posts: 32299
Joined: Wed Dec 16, 2009 5:43 pm
Location: Dallas(ish).

Re: cpap--com Big Sale

Post by palerider » Tue Nov 29, 2016 10:35 pm

bay123 wrote:
palerider wrote:
bay123 wrote:I really don't think this rule makes any sense:
The warranty is tied only to a online dealer where you bought your cpap machine.
oh yeah?

ever drive your car back to the manufacturer for warranty service? or did you take it to an independently owned DEALER?
For my Honda I can drive it to "any" Honda authorized dealer for warranty or recall service.
that would be any DME.

you're not driving it to HONDA, you're driving it to a DEALER.

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