What's going on at cpap.com?

SleepWhisperer wrote: ↑

Tue Feb 03, 2026 4:06 pm

Can you share what problems we should be solving? Any feedback would be helpful.

That's easy.

Relative to apneaboard, SleepHQ and maybe reddit, this board is dead. What used to be maybe 30 active topics a day is now reduced to 2. Some days go by with no new posts.

There are few SMEs (Subject Matter Experts, and they can be laymen) left to respond to questions, and of those remaining, interest has waned. Consequently, many posts go without any answer.

IIWY I'd send one of your people over to apneaboard and copy the whole format.

Also, look at SleepHq and see what they've done, including their YouTube channel CPAP Reviews.

And Jason Gonzaga got a lot of stuff.

Pugsy has been a saint-- no, make that archangel, but the task has been Herculean.

Nocibur wrote: ↑

Tue Feb 03, 2026 4:36 pm

And Jason Gonzaga...

Sazama.

I knew where he went, forgot his name.

SleepWhisperer wrote: ↑

Mon Feb 02, 2026 10:35 pm

In summary... I'll respond directly to a sentiment in this thread: we do give a sh*t. Talk to us. Talk to me. We are here for you. We are investing in doing better every day.

Joe Megibow
ceo@cpap.com

Thanks sincerely for your comments and attention to this topic. I do very much appreciate and admire your willingness and effort to contribute positively and productively to this discussion. But CPAP.com is also obviously your company to run sir. To be direct, as CEO, you get to write your own associated narrative too.

My own recent experience purchasing a new therapy machine from your new (but now apparently not-new?) company in August last year was not at all like you describe though.

I'd previously purchased CPAP equipment—including therapy machines—from your old (but apparently not-old) company using a longtime prescription I'd previously uploaded to your old/new website.

Your new (and inarguably NOT old) Shopify "all-in-one business e-commerce system" cheerfully processed my transaction immediately.

A few minutes later I received an automated confirmation email with a photo of an attractive female wearing a cpap.com t-shirt who was purportedly "one of our valued warehouse workers who will be working on your order". And then the waiting game began...

Fast forward to 5 days later...an eternity in modern-day ecommerce... I'd received no shipping conformation for my much-needed order. So I emailed youtr "team" requesting a delivery update via the only communication method offered in my purchase confirmation.

Turns out your fancy new (and not old... I'm seriously so confused about this differentiation at this point) system didn't have any record of my prescription, and "it" was waiting for me to supply it again.

If I hadn't initiated the conversation from my end, My order—which your Shopify system had already immediately transacted—would have sat in limbo indefinitely. When I pointed that out the CSR, she cheerfully replied, "Sorry about that sir. We're still working out a few kinks in our new system."

Adding insult to injury, soon after that botched order I was bombarded with both postal and email encouraging me to buy more, more, MORE from your company, when I had no reason to do so. Sometimes I was receiving multiple postal mail solicitations in the same week.

It took me three months sir, including multiple emails and phone calls to your company, just to finally turn escape from your unsolicited postal and email marketing bullshit. Your webpage was great at informing me of my "privacy rights", and even better at obfuscating how I might actually exercise them.

Absolutely none of that marketing crap was "for me," and it never was. It was all about you from the get-go, and for the benefit of your company and shareholders. Respectfully, please don't insult my intelligence further by claiming otherwise.

I don't have an axe to grind personally at this point, because I've moved on to other vendors. The only reason I've bothered to share this at all (again) is because you appear to be honestly interested in the topic.

Thanks, Nocibur. All fair points. And I hope we can earn a proper place on your list of good sites. As to "this board is dead" -- I'll quote Billy Crystal from the great movie The Princess Bride, "There's a big difference between mostly dead and all dead. Mostly dead is slightly alive."

This board is not "all dead". Believe it or not, while active posting is down, it still gets a ton of views. More than 1.5 million views last year. The content you all created here is still read and still matters.

What we are witnessing is growing awareness regarding sleep disorders and especially OSA. There are 25+ million adults in the US alone that suffer from OSA and are currently undiagnosed. Which is part of why we are investing in content and discussion.

I'll reiterate my prior post - all feedback is welcome. And I hope you all are willing to go on the journey with us.

Pugsy wrote: ↑

Tue Feb 03, 2026 1:47 pm

zonker wrote: ↑

Tue Feb 03, 2026 1:38 pm

pugsy?

maybe make this a sticky?

Very well.....short term though.

thank you!

Sleepzilla wrote: ↑

Tue Feb 03, 2026 5:00 pm

My own recent experience purchasing a new therapy machine from your new (but now apparently not-new?) company in August last year was not at all like you describe though.

Sleepzilla-
Thanks for your direct message regarding your experiences with us. Yikes! That was not a great experience. For what it is worth, we ship thousands of orders every week, and the vast majority go out same-day. We also engage with customers via customer service thousands of times per week, and our overall satisfaction is very high. We wouldn't be growing if we didn't get it right most of the time.

None of that matters for your situation. We clearly didn't get it right with you, and I'm sorry for that. We will keep pushing to be better until we get it right every single time. I've asked our head of customer service to reach out to you. I hope that is OK.

I joined the company last June, and have been rooting out everywhere we weren't customer focused. I also saw many of the issues you experience last August and we have made a lot of changes, and are continuing to make changes. If we have lost you as a customer, I understand. Hopefully we can earn you back down the road.

I know that I am a new name here and respect is earned. I grew up in a small city in the midwest where most folks don't leave the state. I value hard work, and keeping things simple. And the simple truth is that focusing on shareholders is not sustainable. Focusing on our customers, treating them with respect, offering a fair value, and offering the right service throughout their relationship with us is how we succeed.

I'm sorry again that we got that wrong for you. We will work harder.

SleepWhisperer wrote: ↑

Tue Feb 03, 2026 5:20 pm

This board is not "all dead". Believe it or not, while active posting is down, it still gets a ton of views. More than 1.5 million views last year.

Does that include all those that attempt to view and get banned by your Imperva software?

SleepWhisperer wrote: ↑

Tue Feb 03, 2026 5:20 pm

And I hope you all are willing to go on the journey with us.

I think I'll wait to see where we're (you're) going. You've had 7 months to improve the performance of 70 employees so I'm like WTF is taking so long?

If you need to fire somebody, here's how you do it:

"You're fired."

Is cpaptalk simply going to turn into an archive?

ozij wrote: ↑

Tue Feb 03, 2026 8:53 pm

Does that include all those that attempt to view and get banned by your Imperva software?

ozij, it should not include banned attempts. It's via a 3rd party analytic solution that accounts for that. So that's real traffic.

Nocibur wrote: ↑

Wed Feb 04, 2026 3:40 am

Is cpaptalk simply going to turn into an archive?

Nocibur, first off as to employees, we are down to about 45 employees, so you can do the math there. And with a great core of employees, we have accomplished a lot by focusing on customer needs. Our business is growing dramatically, and we survey the heck out of our customers and our overall satisfaction continues to better than our competitors. We get feedback weekly from customers who have been let down by their local DME for years, and then our CPAP guides took the time to actually help them. It is very rewarding. That's why we do what we do.

But to my prior comments, we still have many areas we can improve and we certainly don't get it right every time. And as with every business, we will never please everyone. We don't want to be everything to everyone.

As to your question, will cpaptalk become an archive? Goodness, I hope not. We wouldn't be investing in a new platform, which solves many of the historical pain points, and makes the site more accessible to those who've never participated before. Time will tell, but we believe in educating those in need and will continue to invest in content that helps those who are suffering get better. This community is one of many places that will occur.

I appreciate your "wait to see" point of view. Talk is cheap. To my prior comment, I value hard work, and hard work is measured in results. Our customers will hold us accountable to that.