DreamMapper Server Error?

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
Fredricr1
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Joined: Sun Feb 09, 2020 4:22 am

DreamMapper Server Error?

Post by Fredricr1 » Sun Feb 09, 2020 4:33 am

Using the Dreamstation since August 2019 and DreamMapper (iOS) to keep an eye on my usage and AHI. About 2 days ago (oddly, 6 months to the day that I registered my device), I started getting “Cannot connect to the DreamMapper server” error messages. I tried logging out and now it doesn’t even recognize my login info/email to get back in - the DM app says my email address is not in their system. I haven’t done anything to the app settings. Nor have I upgraded my Apple OS. I haven’t tried creating a new registration because I’m not sure where the data is stored and I’d rather not risk losing my old data.

I saw a post from 2018 with this issue on an Android but the fix doesn’t translate. Anyone else having this problem or know the fix?

TIA,
Fred

YoelKlein
Posts: 23
Joined: Fri Feb 07, 2020 9:35 am

Re: DreamMapper Server Error?

Post by YoelKlein » Sun Feb 09, 2020 7:46 am

Good morning.
Its my second night with the Dreamstation and My iPhone DreamMapper doesn’t log in, the Dreamstation itself failed to send data via the built in modern, and I cannot unpair and re- pair the Bluetooth on the the Dreamstation. Sleepyhead is new to me and its very complicated.

I will call Respironics on Monday.

They have a server down for over a day now, but no one cares...

D.H.
Posts: 3239
Joined: Sun Sep 04, 2016 7:07 pm

Re: DreamMapper Server Error?

Post by D.H. » Sun Feb 09, 2020 8:23 am

It's still not working.

Tifoso
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Joined: Sun Feb 09, 2020 9:05 am

Re: DreamMapper Server Error?

Post by Tifoso » Sun Feb 09, 2020 9:36 am

Today is the third day I have been unable to access DreamMapper by the iOS app and Mac OS Catalina 10.15.3. I never get a login screen. Need to call customer support next week and explain.

I tried Oscar and was overwhelmed. It reminded me why I switched to a Mac from Windows when OS X came out. Oscar contains way too much information for me and I'd have to remove my data card each time = PITA. As someone else wrote, I look at my screen each morning and get the basic info I want like hours used, AHI and 95% (in the absence of DreamMapper). I use Excel to track this stuff anyway, along with daily exercise, weight, and notes like "allergy hell today."
Last edited by Tifoso on Sun Feb 09, 2020 7:13 pm, edited 1 time in total.

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zonker
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Re: DreamMapper Server Error?

Post by zonker » Sun Feb 09, 2020 11:47 am

may i suggest using the oscar software? you'll get more data.

link in my sig.
the two great unwritten rules of life are-
1.
2.
Airsense 10 Autoset for Her
P10 Nasal Pillow Mask

YoelKlein
Posts: 23
Joined: Fri Feb 07, 2020 9:35 am

Re: DreamMapper Server Error?

Post by YoelKlein » Sun Feb 09, 2020 12:00 pm

I have oscar, its so much data, I’m not sure how to read it other them the basic pressure.

I can’t comprehend how incompetent the Philips is with their servers.

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zonker
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Joined: Fri Jun 19, 2015 4:36 pm

Re: DreamMapper Server Error?

Post by zonker » Sun Feb 09, 2020 12:30 pm

YoelKlein wrote:
Sun Feb 09, 2020 12:00 pm
I have oscar, its so much data, I’m not sure how to read it other them the basic pressure.

I can’t comprehend how incompetent the Philips is with their servers.
people here can help with that. take a screenshot and post it. start asking questions.

truth is, *I* don't understand it all. but if i need an answer, i can get it from the experts here.
the two great unwritten rules of life are-
1.
2.
Airsense 10 Autoset for Her
P10 Nasal Pillow Mask

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ChicagoGranny
Posts: 11728
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Location: USA

Re: DreamMapper Server Error?

Post by ChicagoGranny » Sun Feb 09, 2020 12:32 pm

Fredricr1 wrote:
Sun Feb 09, 2020 4:33 am
DreamMapper (iOS) to keep an eye on my usage and AHI
You can get more information from your machine's display with zero aggravation. I take a quick peek at mine every morning upon awakening.

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chunkyfrog
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Location: in a nice, moist bog

Re: DreamMapper Server Error?

Post by chunkyfrog » Sun Feb 09, 2020 1:29 pm

Almost everybody's IT department takes the weekend off.
Wait until Monday.
Resmed Airsense 10 Autoset FOR HER, p10 mask

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palerider
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Joined: Wed Dec 16, 2009 5:43 pm
Location: Dallas(ish).

Re: DreamMapper Server Error?

Post by palerider » Sun Feb 09, 2020 3:55 pm

YoelKlein wrote:
Sun Feb 09, 2020 12:00 pm
I have oscar, its so much data, I’m not sure how to read it other them the basic pressure.

I can’t comprehend how incompetent the Philips is with their servers.
Consider it a bonus, since dreammapper is entirely useless.
Get OSCAR and come chat on IRC: #cpaptalk on irc.libera.chat

Accounts to put on the foe list: mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They're often post misleading, timewasting stuff.

Ceithlenn
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Joined: Mon Feb 10, 2020 5:29 am

Re: DreamMapper Server Error?

Post by Ceithlenn » Mon Feb 10, 2020 5:34 am

Glad to know it is not my machine or phone. I am on Day 3 as well. Let's hope they fix it soon.

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ChicagoGranny
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Location: USA

Re: DreamMapper Server Error?

Post by ChicagoGranny » Mon Feb 10, 2020 6:56 am

Ceithlenn wrote:
Mon Feb 10, 2020 5:34 am
Glad to know it is not my machine or phone. I am on Day 3 as well. Let's hope they fix it soon.
Why? You can get more information from your machine display with a couple of touches of the buttons.

D.H.
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Joined: Sun Sep 04, 2016 7:07 pm

Re: DreamMapper Server Error?

Post by D.H. » Mon Feb 10, 2020 8:52 am

Has anybody heard from Phillips? It's still down!

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Whiskey-Romeo
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Re: DreamMapper Server Error?

Post by Whiskey-Romeo » Mon Feb 10, 2020 10:30 am

Monday 10 Feb 2020, I just got off the phone with Phillips. It is their server, no one knows when it will be fixed. I told them it is very inconsiderate of customers not to post server down situations on the login page of the Dreammapper website. That is where I go when the phone app is not working. If you try to log in, it redirects back the same login page. If they had posted the server down there, I would not have wasted their and my time calling.

YoelKlein
Posts: 23
Joined: Fri Feb 07, 2020 9:35 am

Re: DreamMapper Server Error?

Post by YoelKlein » Mon Feb 10, 2020 11:00 am

Thanks. Was about to call my self. My issue is, its not uploading data via its modem either. I need to discuss something with my sleep therapist who have access online and can see everything the SD card is recording.

Its not only the app