Kenwood wrote:(Pugsy - anything you wanna add?)
Not that's suitable for public viewing or what a lady should be saying.
I would have lost it with the "your leaks are fine" statement. Geez....frigging idiots. They would have thought I was most unladylike and said some things that would probably make a sailor blush.
It's not their decision to decide what machine you need...that's between your doctor and any special requirements that your insurance company might have...and I wouldn't be asking anyone but the insurance company what those requirements might be. They don't want to supply the BiPap Auto because they get paid the exact same amount of money for it as they do the BiPap Pro...simple as that. It cuts into their bottom line. Yes, it does cost a little more but their "retail" price difference of $1000 they quoted is NOT what they would pay for the machine. They pay wholesale difference and like to charge retail difference.
I would be classifying them as LSOS and based on the "your leaks are fine"....they don't know squat about what they are doing and apparently don't care about you.
I would be looking for a new DME for sure.
Call your insurance company directly to see if they would really have a problem with the Auto BiPap...I bet they pay by HCPCS billing code and the BiPap Pro (model 650/660) and BiPap Auto (model 750/760) have the exact same billing code.
Now if you were asking for the BiPap ASV model 950...that's a whole different billing code and yeah...probably some additional hoops to jump through but we aren't suggesting that machine.
I may have to RISE but I refuse to SHINE.