NO-FAULT GUARANTEE ON MASKS?

bozmon · Post by **bozmon** » Thu Feb 10, 2005 3:53 pm

I found a supplier who offers the following guarantee with pretty good prices to boot. Has anyone ever heard of this???? This certainly would be an alternative solution to a mask exchange....

Our Exclusive "No-Fault" Guarantee
Returns

We understand that masks and interfaces are a personal purchase and difficult to fit, even after visiting a store. We started this business because of our dissatisfaction with other stores and on-line product retailers. We want you to buy from us because we empathize with your plight.

Therefore, we have adopted the world's first "No-Fault Guarantee" for you, our valued customer:

If, for any reason, you are not completely satisfied with a mask or nasal interface that you purchase from XXXXXXXX, we will sell you a different replacement at our cost. All we ask is that you contact us within 30 days of purchasing your product, tell us how the product failed to meet your individual needs, and pay any associated shipping costs. We will destroy the mismatched mask or interface and immediately ship you another model.

You will be asked to fill out a simple form that gives us information about:

- Your age and gender
- Your sleeping disorder
- Your face shape
- CPAP experience history
- Your reason for dissatisfaction

In turn, we will use your information two ways:

1) To help us recommend a better product for you, and;
2) To help other XXXXXXX customers learn about which products work best for certain types of people.

In simple terms, we do not wish to profit from an ill-fitting product that cannot be returned or exchanged. Additionally, we want to educate you and all our other customers about which products may help them the most. We are creating a "win-win-win" situation for you, our other customers, and (in the end) ourselves.

When you are a "raving fan" of our services and our philosophies, we are confident that you will tell your family and friends about us.

chrisp · Post by **chrisp** » Thu Feb 10, 2005 4:05 pm

Yes. Check this out.

http://www.cpapplus.com/Masks/ResMed_GP/Program.html

Chris

wading thru the muck! · Post by **wading thru the muck!** » Thu Feb 10, 2005 4:07 pm

If you read the fine print it says one mask exchange per customer.

chrisp · Post by **chrisp** » Thu Feb 10, 2005 4:12 pm

Still better than getting stuck with a mask that wont work for you. I only appliea to resmed maske. They are the best IMHO. So its not a big gamble for them. But it is an option for the first timer. You wont get "Hosed " if it doesnt work for you

Chris

bozmon · Post by **bozmon** » Thu Feb 10, 2005 4:14 pm

The above guarantee that I posted is from a different supplier (I don't know if I'm allowed to post them here?) Their rules sound a little more liberal and their prices are good. They also apply to ANY mask...not just ResMed.

wading thru the muck! · Post by **wading thru the muck!** » Thu Feb 10, 2005 4:16 pm

Chris,

Is there a Resmed mask that you would want to return if you ordered it? I wouldn't have to return one unless it was just for kicks.

If it applied to all masks I'd give it a shot.

chrisp · Post by **chrisp** » Thu Feb 10, 2005 4:25 pm

wading thru the muck! · Post by **wading thru the muck!** » Thu Feb 10, 2005 4:41 pm

Chris,

You can't just return the mask if you don't like it, you have to buy another one. I don't know if you noticed that.

johnnygoodman · Post by **johnnygoodman** » Thu Feb 10, 2005 10:10 pm

Howdy,

If you look around our boards, you'll see some TAS links, some cpap plus links, some cpap man links, etc. Other companies and services exist and if you as an established cpaptalk user feel they are worth discussing then by all means go ahead. TAS does nuke links now and again; when I started this board one of the things I wanted to do was avoid that practice if possible.

We are intentionally loose in the administration of cpaptalk. This is a place of free expression and information exchange, within reason. It's by the company, but for the people - if you will.

If some guest comes through and posts a ton of plugs for a new company - that's obvious and will be dealt with. However, we know you, and you have good intentions - so go for it.

With that said - be careful about these programs. Read the fine print. We watch these things and we haven't found one yet that seemed like a fair shake to us. As soon as there's a way to put such a program in place that is fair and safe for users and will actually deliver on the spirit of it's promises, then you'll see a bright flashing link for it on the top of cpap.com.

Until then, we'd love to have your business, but you have to consider your options carefully and make the best choice for you. On cpaptalk you are free to just that and to help others do it. Meanwhile, we'll continue to work hard to be the best choice for you.

Johnny

bozmon · Post by **bozmon** » Fri Feb 11, 2005 9:31 am

Having received the approval of the forum administrator, here is the link to the company providing the No-Fault Guarantee, as originally posted:

http://www.cpapusa.com/nofault.htm

wading thru the muck! · Post by **wading thru the muck!** » Fri Feb 11, 2005 10:33 am

This was not the vendor or guarantee I was refering to in my previous replies.

I'd like to thank Johnny for allowing us to freely exchange info and links.

That said I'll point out the following about the offer listed:

No where does it say they will refund the purchase price of the oringinal mask. I just says "If, for any reason, you are not completely satisfied with a mask or nasal interface that you purchase from us, we will sell you a different replacement at our cost.

bozmon · Post by **bozmon** » Fri Feb 11, 2005 11:40 am

Muck...I don't understand your point? Are you knocking this...or are you just emphasizing what has already been written?

Personally, I find and offer like this one to be a good alternative for someone who is not sure of the mask they want to buy and does not want to lose their money if they choose the wrong one. The fact that any supply company would offer this type of guarantee is refreshing and may be of benefit to someone here who has done their research and narrowed down their choice of mask to two.

Who cares if they don't refund your money, but rather offer you an exchange at THEIR cost? Even if it is only one exchange per mask...isn't that better than no exchange per mask?

wading thru the muck! · Post by **wading thru the muck!** » Fri Feb 11, 2005 1:58 pm

The offer, as I understand it, all it says is they will destroy the mask you don't want and sell you another one at their cost. Sounds to me like you are buying two masks. One for full price and one at their cost, and then end up with only one mask. I don't read in their offer where they are refunding the price of the original mask. If you see otherwise in what they've written, please point out where. If not, I'm missing the logic of getting one mask and paying for two.

Liam1965 · Post by **Liam1965** » Fri Feb 11, 2005 2:17 pm

wading thru the muck! wrote:The offer, as I understand it, all it says is they will destroy the mask you don't want and sell you another one at their cost.

Plus, you get to pay the price of shipping your old mask back and shipping the new mask to you.

So yes, THEY don't make a profit on the second mask, but you pay ALMOST enough for two masks (and if they're selling them for anything like the prices as CPAP.COM, they're cost isn't going to be that much lower than your purchase price).

So it sounds nice and pretty, but it's almost the same as buying both masks at CPAP.COM, except in the end you save a few bucks (maybe, but their free shipping is $300, CPAP.COM is $100), and have one less mask in your possession.

Good catch, Wader. I read through it carefully looking for the loophole, and I missed it entirely.

Liam, who knew the offer was probably too good to be true.

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NO-FAULT GUARANTEE ON MASKS?

NO-FAULT GUARANTEE ON MASKS?

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