SleepHead download problem

General Discussion on any topic relating to CPAP and/or Sleep Apnea.
lilly747
Posts: 450
Joined: Thu Sep 27, 2012 9:39 am
Location: Northern Calif, USA

SleepHead download problem

Post by lilly747 » Sat Oct 06, 2012 4:38 pm

I have downloaded the 9.1 version and was prompted to upgrade to 9.2.1 but I get an error message. it won't let me upgrade. How do I or where do I find the new version and replace it with the 9.1

amos
Posts: 325
Joined: Wed Sep 20, 2006 3:11 pm

Re: SleepHead download problem

Post by amos » Sat Oct 06, 2012 5:51 pm

Right click the icon. Then reinstall as "administrator."

amos

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Pugsy
Posts: 65121
Joined: Thu May 14, 2009 9:31 am
Location: Missouri, USA

Re: SleepHead download problem

Post by Pugsy » Sat Oct 06, 2012 6:39 pm

The failure of the update is due to Vista and Windows security thing. No big deal.
Right click the mouse on the SH icon and choose "run as administrator" then SleepyHead will open and run as usual and the update will go through just fine.
Alternate is to uninstall SleepyHead and when you go to reinstall it then right click the mouse on the set up files and choose "run as administrator" from that menu. Then you don't have to do the right click with each update (there has only been one so far).
It is just a matter of Windows security not recognizing that the program needs administrator privileges. This is a separate thing from computer user having administrator privileges.

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lilly747
Posts: 450
Joined: Thu Sep 27, 2012 9:39 am
Location: Northern Calif, USA

Re: SleepHead download problem

Post by lilly747 » Sat Oct 06, 2012 9:34 pm

Thank you both for your replies. I am the proud owner of the latest version of SH. Now I JUST have to learn how to use it ...I will be reading the guide.