New S9 Autoset, Card Reader No Data UGH Bummed

[portiemom]

My new S9 Autoset, new card reader is showing no data according to Sleepyhead software. I made sure the card was all the way in the machine last night. Do I need to take it all back to the DME? I hope that's not the case, I'm so bummed out

[esangston]

Make sure the card isn't locked. It should have a slide on the side. If it's locked it wont allow data to be deleted or written. If that's not the case, prior to making a trip to the dme, make sure that your computer can see the flash and then copy an empty .txt file to your card. Take the card out and put it back in and see if it's there. That will narrow down if it's the card or the machine. The card should have files on it even if it's never been used so if you don't see that somethings up. I put mine in the computer before I ever turned on my machine to backup the original data... My daughter is an sd card snitch. Are you sure the machine is set to record and sleepyhead is looking in the right place?

Sorry if my solutions are repeats of what you've already tried. That's all I can think to do. Good luck

[robysue]

Did the machine's LCD have any data beyond usage hours and Mr. Smiley face? If not, then the DME may have set the machine up with Sleep Quality set to Usage. And in that case, it's been set up to record only the compliance data.

Get into the clinician's menu and check to see what Sleep Quality is set to. If it's NOT set to On, then change the setting to .

[Pugsy]

Sleep Quality is ON. We confirmed this last night. She has been seeing daily on screen AHI data all along.
There is data showing in the Overview tabs but no graphs at all. Like AHI Data and compliance data going back 6 months when she had only had this machine a few weeks. She had not removed the SD card until she got the card reader and got SleepyHead up and running. Unsure if the SD card may not have been fully inserted all this time. She had not messed with it since the arrival of the machine. She said she did notice that the got the message that "all data would be erased" when she put the card back in the machine which leads me to believe the machine had a prior setting on it and may not have been 100% new. So she had no choice but to allow that function to occur.

I thought maybe after last night that with the erasure of any old settings info that after last night she would still have full data available this morning. Guess I was wrong. She knew to insert card and make sure the machine recognized the card before turning machine on last night.

Perhaps a new SD card needs to be used? Confirm again that Sleep Quality is set to "ON" and not Usage again just in case when she looked last night that it accidentally got turned back to Usage... If there is AHI showing this morning...it isn't a SleepQuality thing.

Perhaps insert card into machine again....wait 5 minutes and try asking for data again.
She gets the daily information AHI and colored bars and the pie chart and the information under the pie chart but no graphs on the right side. So she had data...just minus the graphs.

[robysue]

Sleep Quality is ON. We confirmed this last night. She has been seeing daily on screen AHI data all along.

So we know that's not the problem.

There is data showing in the Overview tabs but no graphs at all. Like AHI Data and compliance data going back 6 months when she had only had this machine a few weeks.

I'm confused. Has portiemom had the machine 6 months and she's only now starting to download data into SH? Or is the machine "new"? Her original post made it sound like the machine is "new" to her and not six months old.

She had not removed the SD card until she got the card reader and got SleepyHead up and running.

With the Resmeds, that means that she would lose all wave forms except for the last seven nights. And all the detailed graphs except for the last 30 days. The detailed graphs are written directly to the SD card and they are overwritten when they are 31 days old. The wave form data are written directly to the SD card and they are overwritten when they are 8 days old. So if she's had the machine for six months, that would explain why there is no wave form or graphs for all the "old" data---as in data that is more than 30 days old, but it would not explain why she had no wave form from the last seven nights and it would not explain why she has no graphs for the last 30 days.

And of course if portiemom hasn't had the machine for six months, then the question becomes: Who does that six month old data belong to?

Unsure if the SD card may not have been fully inserted all this time. She had not messed with it since the arrival of the machine.

And how long has she had the machine? A few weeks or six months or more? I ask because I'm still confused about that.

But at any rate, if the card was not inserted, then the only data she has is the stuff recorded on-board. And unlike the PR machines, the S9 writes ALL its data except the summary data directly to the SD card and I don't believe it stores anything but the summary data on-board. So if the card is not inserted properly, I think you only get the summary data.

She said she did notice that the got the message that "all data would be erased" when she put the card back in the machine which leads me to believe the machine had a prior setting on it and may not have been 100% new. So she had no choice but to allow that function to occur.

Check the blower hours to see if they agree with portiemom's usage numbers.

I'll also throw this out as an idea to investigate: Back when I was using my S9, the computer I had ResScan installed on had a virus that I didn't know about. And every time I'd download data into ResScan stuff worked just fine. But as soon as I reinserted the card into the S9, I got that same message about "all data would be erased" and I had no choice but to comply. So it's worth running an up-to-data virus scan on the computer.

I thought maybe after last night that with the erasure of any old settings info that after last night she would still have full data available this morning. Guess I was wrong. She knew to insert card and make sure the machine recognized the card before turning machine on last night.

Perhaps a new SD card needs to be used?

I agree: I would have expected there to be full data this morning. If the SD card has a bad sector, then maybe the data got corrupted? Since SD cards are cheap, changing the card is a reasonable thing to do. And making sure that card is NOT locked is certainly reasonable.

Confirm again that Sleep Quality is set to "ON" and not Usage again just in case when she looked last night that it accidentally got turned back to Usage... If there is AHI showing this morning...it isn't a SleepQuality thing.

It's always a good idea to check that Sleep Quality setting. But if she had an AHI show up on the LCD, then my guess is that Sleep Quality is indeed set to ON.

Perhaps insert card into machine again....wait 5 minutes and try asking for data again

I doubt this will work for today's data since the wave flow and the other detailed data are written directly to the card. On my old S9 data, I get all the SH graphs except the wave form on the days were I didn't back up the wave form before it was overwritten because it was >7 days old, but when I did back up the SD card before the rest of the detailed data was 30 days old.

She gets the daily information AHI and colored bars and the pie chart and the information under the pie chart but no graphs on the right side. So she had data...just minus the graphs.

Ok, this may sound a bit complicated, but bear with me.

In my old data I do have a few days that are like this: Summary data, the colored bars, the daily information, the pie chard and the words No Data where the graphs should be. I'd have to check my records to be sure, but I believe these correspond to days that after I downloaded the daily data into ResScan (SH didn't exist yet), the S9 complained about the card when I reinserted it and that I had no choice but to allow the S9 to erase the card. Now technically I didn't lose any data because in ResScan stuff had downloaded just fine. But I also typically had NOT backed up that data before doing the download into ResScan. So when I finally got around to downloading all the back-up copies of Resmed SD card data into SH, the only data for these days was the summary data that is stored in the S9's on-board memory and that got copied to the card after every round of letting the S9 erase the card.

So my guess is that if no data is being downloaded into SH to begin with and the S9 insists upon erasing the card when it's inserted, then there's no way to recover the missing data and we need to focus on fixing the problem that's leading to no data being recorded in the first place.

Ideas for figuring out why the data is not being recorded to the SD card in the first place include:

0) Check to make sure Sleep Quality is ON. Silly as it sounds, it's reasonable just to make sure. I don't think that's the problem though since AHI data shows up on the LCD. It's also worth unplugging the machine and plugging it back in in order to reboot the S9.

1) Check to make sure the existing SD card is not locked, insert the card and put the mask on and run the machine to create some data; then download and see if SH gets any data that way. If the data downloads ok, but the S9 objects to the card when it's reinserted after downloading data into SH, then jump to idea 3.

2) Swap the SD card for a new one and see if that helps. After letting the S9 format the card, run the machine to create some data; then download and see if SH gets any data that way.

3) Check the computer for viruses. If the computer is infected, then disinfect the computer and start back at Step 1.

4) If the computer is not infected and SH still cannot download any detailed data from a new SD card, then I'd try installing ResScan and downloading data into it. If the data downloads into ResScan, but not SH, then I'd let JediMark know about it because this scenario might indicate some kind of bug in SleepyHead.

5) If the data won't download into either ResScan or SH AND you know the computer is not infected AND you know the SD card is good and was fully inserted, then maybe it's time to consider some kind of glitch in the S9's firmware. At this point, the only idea I can think of is to take the card (and machine) back to the DME and see if they can download any of the detailed data from the SD card. And if they can't get any graphs to show up in ResScan, then it's time to see if they're willing to replace the machine under a warranty claim of some sort.

Best of luck

[Pugsy]

Portiemom got the machine only last month. It was supposed to be "new" but obviously with 6 month old data....either the machine had some use or the SD card had some use.
She didn't check it when she got it for hours of use that I am aware of. She didn't think she needed to.

We know that old detailed data is gone. The machine's message about erasing would do that. We accept that fact. Main issue is to start getting full data from now on. It should have shown up from last night. If SD card had been in read only mode...the machine would have squawked about that when the SD card was inserted back into the machine...so I don't think that is the issue. I spoke with her on the phone last night and she did indeed confirm that SleepQuality was ON. If it had been set to usage I don't think the pie charts would have shown up.

So main thing is to figure out how to get the graphs to show up now and not worry about the past. The pie graphs show up on daily details...just the graphs are missing.

I would be getting a new SD card....let the Autoset format it and see what happens after another night.

I am unsure if portiemom wants to tackle ResScan...which probably needs to be done just in case it is a SH issue which I really, really doubt.

Or she can remove SleepyHead and try fresh and make sure Beta version is obtained. Which would be really easy to do.

[idamtnboy]

Suppose the reason she got a 6 month old machine is that it was exchanged because it's defective and they foisted it off on her?
It is an Autoset for sure, correct?

[ems]

Hmmm... saw sleep specialist yesterday with card in hand. She couldn't get any data off the card. I have no idea what happened. I did install Sleepyhead and after about a week couldn't get any data off the card so figured I had to reinstall it... which I haven't done yet. Maybe I didn't put it back in the machine properly, I don't know. Doctor said a new card will be sent to me and since data remains on the machine it will be on the card the next time it's read. I sure hope so. This is so frustrating and ended up being a wasted trip to the doctor!

[portiemom]

Wow, I thought I was bummed before, this is a lot to take in especially when you are computer challenged. I opened the Sleepyhead program, and when I go to the left and click on import, a huge cube comes on and the message says: no new data to report. I got the machine in mid December and thought it was new, the Resmed label says 22111 on the back! UGH what should I do now?

[ems]

Wow, I thought I was bummed before, this is a lot to take in especially when you are computer challenged.

I get it... I'm computer challenged as well. It's awfully frustrating. It's a good thing people here are so willing to lend a hand. I hope you get your situation worked out very soon!

[portiemom]

I just got off the phone with the DME, he does not know how I would have gotten a machine that had been previously used, but he will have a new one for me to exchange this one with tomorrow. I hope that will solve whatever problems I am having with the data. Is there something I should look for when I pick up the other machine to help me know that it is in fact New?
I really appreciate everyone's help here you guys andd gals rock it out!

[archangle]

I just got off the phone with the DME, he does not know how I would have gotten a machine that had been previously used

SURE he doesn't know how it happened.

Be sure you're opening the right directory in SleepyHead. Start at "My Computer", click once on the icon for the SD card itself and then click "Choose." It doesn't sound like this is your problem, but lots of people have a problem with this.

[robysue]

Is there something I should look for when I pick up the other machine to help me know that it is in fact New?
I really appreciate everyone's help here you guys andd gals rock it out!

The data setting you want to see is likely called something like machine hours (NOT "Used Hrs" which is just the sum of the hours of usage currently recorded.)

So ask the tech setting the machine up to show you the machine hours statistics on the machine's LCD.

[Pugsy]

One thing to do with SleepyHead to make sure that you are going to the right place for the download do this with the SD card in your card reader in your computer.
Open SleepyHead.
Go to Import...don't choose the "usual" location...choose new location and then go to the drive where the card reader is sitting...Make sure only the drive letter is sitting in the little box to choose..like this.
If you have anything other than the drive letter in the box SleepyHead will tell you that there is nothing to be found. Once you do this...make sure you save this new location as your primary location.


The most common error is people try to go to the folder in the SD card and have the folder showing in the "choose" line... that is too far. Mark did it the way it works now so that people can go to other saved folders on their hard drive if they wanted to. So make sure when you do your import that you haven't gone to far or it will tell you no new data available. I don't think that this is what happened to the other missing data though because you have some data...with the import thing...it is either all or none. You wouldn't have got the partial data.

[NateS]

Wow, I thought I was bummed before, this is a lot to take in especially when you are computer challenged.

I get it... I'm computer challenged as well. It's awfully frustrating. It's a good thing people here are so willing to lend a hand. I hope you get your situation worked out very soon!

I tried to read and study this thread, but I am really confused - are ems and portiemom two different people with the identical problem or two different problems?

If different, how can the problems be resolved if they are being described and mixed together in the same thread?

That was a lot of reading for me to go through, and if I've missed something I apologize, but has anyone asked the user whether her computer is a mac?

If it's a mac, she MUST lock the sd card everytime she inserts it into her computer and then unlock it everytime she inserts it back into her cpap.

Otherwise, every time she inserts it in her computer, an invisible file is written to the sd card - .DS_Store - which then causes the CPAP to fail to recognize the formatting and ask permission to erase and reformat the sd card. This will happen every day, over and over again, until the user gets in the habit of locking the sd card before inserting in the Mac and then unlocking it before returning it to the CPAP.

Sorry if I'm off on the wrong track here. Just trying to make sure all bases have been covered.

Regards,

Nate