Installing CMS 50E software

[Stormynights]

I installed my software but when I plug in my meter it says USB device not recognized. I have Vista and I am at a loss how to solve this.

[jdm2857]

You might try updating your USB device drivers. Just a guess.

[Stormynights]

You might try updating your USB device drivers. Just a guess.

How do I do that?

[jdm2857]

If you're not familiar with the process, and don't know a Windows techie, the best way is probably to use third party software designed to update device drivers. The software will list all of the drivers that are not up to date. You probably don't want to jump in and update all of them, because you never know exactly what might happen. The software should present of list of drivers to update, and you can then select the USB device driver for updating.

Here's a link to a good product that I used on a friend's XP machine. All of the updates I did worked fine, but I never did solve the problem I was working on. (The machine crashed (BSOD) every time his iPod was plugged in. I suspected his USB driver. Eventually, installing Windows 7 solved this (and other) problems.)

http://download.cnet.com/DriverMax/3000 ... torsreview

[jdm2857]

And you might want to wait and see what other forum members think of my suggestion. Screwing up device drivers can make all kinds of problems.

[Goofproof]

As crappy as Vista is, odd's are the USB drivers work, do you have anything USB that works OK. Also you need to use the USB cord that came with the CMS 50E, some of them won't work using another cord. Also the latest version of the software can be flakey, the one before that worked fine.

Hopefully you bought it from here: http://www.pulseoxstore.com/Downloadable-Pulse-Ox.html , They are a helpful vendor, you can download the needed software and info there. Jim

[Gadget_OSA]

I'm using a CMS50E with V0.981 software on Vista 32 bit.

[brain_cloud]

Even if you bought it direct from Contec, they actually do okay customer service when emailed. I had issues when I got my 50D (or F) and they sent me a link to software that worked.

[Stormynights]

Even if you bought it direct from Contec, they actually do okay customer service when emailed. I had issues when I got my 50D (or F) and they sent me a link to software that worked.

They were pretty crappy to me and wouldn't help me because I bought mine used. I have tried so many things and I am at a loss what to do next.

[M.D.Hosehead]

Stormy,

Contact Kevin at pulseoxstore.com


He's offered to help, even if you didn't buy from him

Hi everyone. Sorry I didnt come across this post earlier but it looks like you got it working. I just wanted to let everyone know that if you have any questions about the Contec oximeters, feel free to contact me. I will be glad to help whether I sold it or not. I am new with these too and am trying to learn the ins and outs as well. Answering any questions will help me learn more about them. If I don't know the answer, I will find it for you.
These oximeters have had a few quirks, like the software issue, but overall are great units. And they are priced right too. I understand that you can get these off of ebay a little cheaper. Unfortunately, if you have an issue with the unit, or don't receive it, you will have little recourse. I have worked with several vendors and have received bad units, damaged shipments etc and it cost more to return the unit than it was worth. I want to offer an inexpensive way to help my customers feel more comfortable about purchasing an oximeter. I am also working on getting other brand names in stock, but for now Contec oximeters have been great units.
Thanks,
Kevin

[Sirca]

Kevin specifically told me not to use the included CD to install the software due to some problem with it, but to download the installation software from his site (as Jim mentioned, above).

http://www.pulseoxstore.com/Manuals-Downloads.html

[Stormynights]

Thank you so much for the help. I may have to contact Kevin myself. I followed his instructions he had posted and I still can't get it to work. I will try again tomorrow. Maybe I am just too tired today.

[Goofproof]

You may have purchaced a used unit that doesn't work. jim